Kelly Grimsley Kia

Unacceptable Service – Avoid This Dealership On November 23, 2024, my husband and I traded in our pickup for a newer one at Kelly Grimsley on 8th Street in Odessa. What should have been a simple pr November 23, 2024, my husband and I traded in our pickup for a newer one at Kelly Grimsley on 8th Street in Odessa. What should have been a simple process quickly turned into a nightmare due to their incompetence and lack of urgency. It took them more than six weeks—far beyond a reasonable timeframe—to finally pay off our trade-in loan. Meanwhile, our financial institution made multiple attempts to contact them, only to be ignored. Instead of taking responsibility, the dealership continued to make excuses, blaming internal issues like being short-staffed while leaving us to deal with the stress of their negligence. Now, nearly three months after purchasing our vehicle, we still haven’t received our permanent tags and are now on our second temporary tag. Even worse, they haven’t even submitted or started the paperwork to register the vehicle in our name, meaning we are essentially driving a vehicle that isn’t legally ours. Their complete failure to handle basic registration responsibilities is beyond unacceptable. The lack of communication and accountability from this dealership is shocking. If you're considering buying from Kelly Grimsley, be prepared for endless delays, excuses, and frustration. I strongly advise against doing business here. More

I’ve been trying to get my car in since June 👎🏽 It sucks big time sucks big time More

I have been very satisfied every time I've taken my car in for service. Everyone there is very friendly and helpful. in for service. Everyone there is very friendly and helpful. More

Bought my 2nd KIA. The Seltos. Great car! Salesman Ray was so helpful and all around Awesome. I recommend him highly!! Understood what I needed in a car. Definitely do The Seltos. Great car! Salesman Ray was so helpful and all around Awesome. I recommend him highly!! Understood what I needed in a car. Definitely do business again. More

Thanks to Mr. Nick Flores and the team Kia fire getting me in my dream truck. Excellent and prompt service! Nick Flores and the team Kia fire getting me in my dream truck. Excellent and prompt service! More

Great customer service and they answer every question you have. They are a friendly community. have. They are a friendly community. More

I had the best experience at Kelly Grimsley. Ray our salesman was awesome and really made us feel comfortable about our purchase. He had us out the door in a brand new vehicle. They really made Ray our salesman was awesome and really made us feel comfortable about our purchase. He had us out the door in a brand new vehicle. They really made the process so quick and easy. I’ve been to several dealerships in the area and none have compared to Kelly Grimsley. I would definitely recommend! More

Stephen was amazing! He helped and answered any questions or concerns I had. He went above and beyond in finding exactly what I wanted. Took his time and made sure everyt He helped and answered any questions or concerns I had. He went above and beyond in finding exactly what I wanted. Took his time and made sure everything was perfect for me. I will definitely be going back for future car needs and sending any family or friends his way. Thank you again Stephen!! More

Indira is patient and made sure she met all my needs. Would 100 percent buy again. Would 100 percent buy again. More

Kelly grimsley was great at helping me find a car and got me in my dream car same day. Excellent customer service. They answered all my questions and were super fasr me in my dream car same day. Excellent customer service. They answered all my questions and were super fasr More