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Kelly Ford - Service Center

Melbourne, FL

4.7
472 Reviews

472 Reviews of Kelly Ford - Service Center

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May 12, 2021

Kelly Ford service center is awesome! I needed some my F150 serviced before a big road trip and they got me right in and out the same day. More

by Daniellebirchler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez
May 13, 2021 -

Kelly Ford responded

Danielle, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group

April 30, 2021

David was great, went above and beyond what i expected. He didn't just take what Ford told him, he was willing to look deeper into my issue. I have no problems leaving my Ford F150 with him. More

by tc32766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Skinner
May 01, 2021 -

Kelly Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything David does for Kelly Ford and our customers. Hope to see you again soon! Chris Saraceno Vice President and Partner Kelly Automotive Group

April 16, 2021

Milton was very professional and very friendly! He provided updates; took care of the paperwork early and when the vehicle was complete I was on my way. Thank you for everything. More

by concretus
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez, Milton Borens II
Apr 19, 2021 -

Kelly Ford responded

Thank you for the wonderful review of Kelly Ford. We appreciate your business. Please feel free to reach out to us if you have any questions. Chris Saraceno Vice President and Partner Kelly Automotive Group

April 16, 2021

David did an great job in taking the time to look over my vehicle and offering advice on what my Fort F150 needed. My truck isn't driven much these days and it had been sitting for awhile and needed some TL More

by Rich M
Recommend Dealer
Yes
Employees Worked With
David Skinner
Apr 19, 2021 -

Kelly Ford responded

Rich, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything David does for Kelly Ford and our customers. Hope to see you again soon! Chris Saraceno Vice President and Partner Kelly Automotive Group

April 11, 2021

I was experiencing Ignition and door lock problems, on my 2013 Ford Explorer. My Service Advisor, Me Wilson Vazquez at Kelly Ford, Melbourne, FL. Took charger immediately. He had my Explorer diagnosed and im More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ Weston, Wilson Vazquez
Apr 12, 2021 -

Kelly Ford responded

Ray,Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Chris Saraceno Vice President and Partner Kelly Automotive Group

April 02, 2021

Milton was very professional and very friendly! He recognized that I was anxious to get my car back sooner than originally expected, and went the extra mile to make sure it was completed before we had More

by frogdrain12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Borens II
Apr 07, 2021 -

Kelly Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Chris Saraceno Vice President and Partner Kelly Automotive Group

March 31, 2021

The entire experience was just great! DJ is a fantastic person, his friendly demeanor was most welcome. He explained everything so well and answered all my questions very straightforward and accurate. T More

by iam1021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Weston
Apr 05, 2021 -

Kelly Ford responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with DJ and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! The Kelly Ford Team

March 26, 2021

Wilson is a friendly professional service advisor that go out of his way to help, he is an asset to Kelly Ford. Thank you for a great experience, More

by powen4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez
Mar 29, 2021 -

Kelly Ford responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Chris Saraceno Vice President and Partner Kelly Automotive Group

February 13, 2021

Outstanding service, Derek went out of his way to make sure that my car was taken care of. I will definitely continue to bring my car back to Kelly Ford for all future services. More

by israelsoto99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Feb 18, 2021 -

Kelly Ford responded

We are so glad we could take care of all of your needs at Kelly Ford. Thank you for giving this feedback; we will be sure to share it with the team! The Kelly Ford Team

February 10, 2021

Excellent, honest service department. Took only an hour to replace failed window motor-scissors assembly where Yoeman's Palm Bay Ford took days and failed to fix it! More

by jrjeffery1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perez
Feb 11, 2021 -

Kelly Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group

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