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Kelly Ford - Service Center

Melbourne, FL

4.7
474 Reviews

474 Reviews of Kelly Ford - Service Center

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November 22, 2021

Wilson went out of his way to help and was very friendly. Offered to come pick me up on a Saturday close to closing time so I could get my car. A part needed to be ordered and was done quickly. Very satis More

by jrslamps
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez
Nov 26, 2021 -

Kelly Ford responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Chris Saraceno Vice President and Partner Kelly Automotive Group

November 11, 2021

This is the first time I have been satisfied with the service I have received here. I have been trying to get recalls taken care of since August. I finally was handed off to Dave Hendricks and he genuine More

by birdberry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Kelly Ford responded

Thank you for the wonderful review of Kelly Ford. We appreciate your business. Please feel free to reach out to us if you have any questions. The Kelly Ford Team

September 16, 2021

Derek was excellent. Great communication. Timely service. We will continue to service our Ford here. More

by Milford.jaime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Sep 21, 2021 -

Kelly Ford responded

Thank you for taking the time to write this review. We are pleased to hear that Derek was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. The Kelly Ford Team

Sep 21, 2021 -

Milford.jaime responded

You will definitely be our dealership for service.

September 13, 2021

I have not been to a dealer for service in many, many I have not been to a dealer for service in many, many years, as my husband, an auto mechanic, always took care of our vehicles. So I approached thi More

by mar
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Fernandez
Sep 16, 2021 -

Kelly Ford responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. The Kelly Ford Team

September 09, 2021

Great repair work on my truck. The staff were friendly and helpful. The dealership was clean from the repair shop to the new car show room! More

by Leesa M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Receptionist in the service department., David Skinner
Sep 10, 2021 -

Kelly Ford responded

Leesa, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group

September 06, 2021

Always a great experience! Never have had a bad experience More

by rtalbott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Ertz-Berger, David Skinner, DJ Weston, Don Palanzi, Wilson Vazquez, Anthony Fernandez, Dana Jensen
Sep 08, 2021 -

Kelly Ford responded

Thank You taking the time to give The Kelly Ford Team a 5 Star Review Chris Saraceno Vice President and Partner Kelly Automotive Group

August 24, 2021

Derek is great to work with and was always on top of the status of my truck while at Kelly Ford and waiting for a warranty part from Ford. Kelly Ford is now my new Ford dealership to work with, even with i More

by T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Aug 25, 2021 -

Kelly Ford responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. The Kelly Ford Team

August 18, 2021

In out at no time. Great place to get service More

by Shrtysweet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie Morton, DJ Weston
Aug 23, 2021 -

Kelly Ford responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. The Kelly Ford Team

August 16, 2021

DJ my service tech was polite and did not try to upsell me but offered options. Vehicle was serviced promptly More

by RJG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Weston
Aug 19, 2021 -

Kelly Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. The Kelly Ford Team

August 16, 2021

For service, I deal almost exclusively with Derek Ertz-Berger. I've known him for years, and he always takes care of my vehicles. I drop it off, and later in the day he calls to tell me that it's rea More

by ai4gk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Aug 19, 2021 -

Kelly Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! The Kelly Ford Team

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