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Kelly Ford - Service Center

Melbourne, FL

4.7
474 Reviews

474 Reviews of Kelly Ford - Service Center

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July 22, 2022

Natasha Christian was great to work with, pleasant, knowledgably excellent service. Willing to go above... More

by dmillerbuilds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha Christian
Jul 22, 2022 -

Kelly Ford responded

D Miller, Thank you for taking the time to give us a perfect rating. We appreciate your business and look forward to seeing you again. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (386) 547-5626. Eric Frechette General Sales Manager Kelly Ford

July 14, 2022

Natasha Christian was an amazing help when I was there. Great advice and well mannered More

by Rschartiger
Recommend Dealer
Yes
Employees Worked With
Natasha Christian
Jul 14, 2022 -

Kelly Ford responded

Thank you for taking the time to write this kind review. We look forward to working with you at (Location) in the future. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (386) 547-5626. Eric Frechette General Sales Manager Kelly Ford

April 21, 2022

After taking my Lincoln MKC to a Lincoln dealer and was treated like they were doing me a favor to talk to me , I left.. I called Kelly Ford to see if they serviced Lincoln’s.. I was fortunate enough to ta More

by latr6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Pulice
Apr 22, 2022 -

Kelly Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

April 20, 2022

I have been servicing my vehicle at Kelly Ford for a while now. The work is always done on time, the service advisor Derek Ertzberger is Incredibly honest and caring. He always explain everything clearl More

by Anor10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Apr 21, 2022 -

Kelly Ford responded

Anor, Thanks for the great feedback! We're very happy that Derek was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

March 18, 2022

Outstanding customer service with second to none performance. The people here truly care about the issues you bring to them, and want to ensure the best solution(s) are presented. They want to make More

by Austin Van Kirk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson
Mar 22, 2022 -

Kelly Ford responded

Austin, Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

March 04, 2022

Christine Pulice was very professional and knowledgeable. Would recommend 10/10! Couldn’t be happier with my experience with her… More

by Ashleylucaslucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Pulice
Mar 08, 2022 -

Kelly Ford responded

Ashley, Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

March 01, 2022

Cameron, in the service department, provided great assistance! Very courteous and navigate a work around on service for our recently purchased used car. Service center is clean and offers comfortable More

by Fawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Kelly Ford responded

Cameron, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

December 23, 2021

Super friendly and everyone says hello. Quick service makes it so I do not have much downtime for routine services. Thank you! More

by PP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enjoyed speaking with Justin Decker, as I am interested in his insight in the auto industry., Cole Dasilva
Dec 24, 2021 -

Kelly Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group

December 21, 2021

The Kelly Ford Service Department personnel are always knowledgeable, polite, and efficient. It is always a pleasure bringing my vehicle in for service. My service advisor, Wilson, is particularly helpfu More

by Abgoldn09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez
Dec 23, 2021 -

Kelly Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Wilson does for Kelly Ford and our customers. Hope to see you again soon! Chris Saraceno Vice President and Partner Kelly Automotive Group

December 09, 2021

For service, Dave Hendricks is the person to talk to. The only time I’ve ever had great service from a service department. More

by Nick W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Kelly Ford responded

Nick, Thank you for taking the time to write this kind review. We look forward to working with you at Kelly Ford in the future. Chris Saraceno Vice President and Partner Kelly Automotive Group

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