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Kelly Ford - Service Center

Melbourne, FL

4.7
472 Reviews
Call Service Center (321) 254-4283

472 Reviews of Kelly Ford - Service Center

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January 25, 2024

Poor communication with clients. Tired of dealing with this location. Same issues over and over for the past 20 years More

by Twooldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these
Report | Print
Jan 26, 2024 -

Kelly Ford responded

Thank you for your feedback. I pulled your repair order, and it appears your vehicle was in for transmission issues. Came in on 12/26 and was done with a complete overhaul on 1/8. I did pull communication records and saw there was communication back and forth 12/27, 12/28, 12/30, 1/3 and 1/5. I do see that most of the communication took you reaching out to us. I do sincerely apologize. I will be having a conversation with the service advisor today. It does look like it was a good turn around time and we did provide a rental. I am sorry about the communication issue and it will be addressed. If you have any further questions or concerns please feel free to contact me. Thank you Jeremy Collins Kelly Ford & Infiniti of Melbourne Florida Market Fixed Operations Director 321-254-4283 ext 1300 760-718-9469

January 20, 2024

Had my 2023 F150 in for a bucket seat issue. Wilson Vasquez was professional and spot on with his service. I appreciate it Wilson, keep up the good work! More

by wshervey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wison Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

December 20, 2023

Awesome work, pleasant staff, quick turnaround. My 2nd visit and will definitely be going back!!! More

by Jamey9158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Mercier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Kelly Ford responded

Jamey, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

November 22, 2023

Wilson Vasquez is one of the BEST service advisors I have encountered in my 44 years in the Automotive business. He is through, honest, fully explains everything that is being done, and what to expect. But w More

by Scott M from Sebastian FL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wison Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Kelly Ford responded

Scott, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

September 14, 2023

Brought our 22 Escape in today for a diagnostic check. Service Advisor Tracy Daly handled our concern with great care and concern. She made sure we were completely satisfied with the service we received. More

by 22Escape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Daly
Report | Print
Sep 15, 2023 -

Kelly Ford responded

Lucy, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Scott Wilford General Sales Manager (386) 566-6575

February 27, 2023

My husband passed away recently. My F-250's AC hadn't been working for a while. They took it in for service and I had my truck back the next day, AC cooling nicely. I want to especia More

by EZEK2_3thru5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Traci Daly, Raphael Martinez
Report | Print
Feb 28, 2023 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Eric Frechette General Sales Manager (386) 547-5626

February 07, 2023

Awesome experience! ! Derek was great to work with. He was very knowledgeable and helpful in making my experience as easy as possible!! Thanks to Derek for such amazing More

by hawley5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Dinkle
Report | Print
Feb 08, 2023 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Eric Frechette General Sales Manager (386) 547-5626

September 08, 2022

Need to come back for more instruction on vehicle. Since I traded a ford. The cost of brake fluid flush should be waved when i brought it in for recall repair. More

by IF22590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Flynn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Lagges
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Sep 08, 2022 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Eric Frechette General Sales Manager (386) 547-5626

July 22, 2022

Natasha Christian was great to work with, pleasant, knowledgably excellent service. Willing to go above... More

by dmillerbuilds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha Christian
Report | Print
Jul 22, 2022 -

Kelly Ford responded

D Miller, Thank you for taking the time to give us a perfect rating. We appreciate your business and look forward to seeing you again. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (386) 547-5626. Eric Frechette General Sales Manager Kelly Ford

July 14, 2022

Natasha Christian was an amazing help when I was there. Great advice and well mannered More

by Rschartiger
Recommend Dealer
Yes
Employees Worked With
Natasha Christian
Report | Print
Jul 14, 2022 -

Kelly Ford responded

Thank you for taking the time to write this kind review. We look forward to working with you at (Location) in the future. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (386) 547-5626. Eric Frechette General Sales Manager Kelly Ford

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