Kelly Ford - Service Center

bought a brand new car from this dealer that's not even a year old yet and when I called the service center a person who answers the phone treated me incredibly rudely - this is not the first time this has h year old yet and when I called the service center a person who answers the phone treated me incredibly rudely - this is not the first time this has happened. I finally asked who she was and she didn't want to give me her name - she would only say she is the service cashier. ?? When I asked her her name point blank she still didn't want to repond - she finally and reluctantly told me her name is Sheila. I don't think she wants to give out her name because she knows she is rude and treats people like cr*p. Sheila treats you like you're bothering her and she always has someone more important to help and gives you the brush off - like how dare you call and bother her. It clearly doesn't matter that you've just spent thousands of dollars to buy a car from the dealership that keeps her employed, your vehicle issues are clearly very annoying to her and she does not appear to appreciate the business. I would think that a big part of a dealership's business is for those folks they have sold cars to would hopefully come back and have the service done at the dealership, purchase parts, etc., in the hopes they would be treated well and then buy ANOTHER new car when the time comes to purchase. Shiela is rude and should not be allowed to interact F2F with customers if this is her attitude. since this is not my first experience with her (and she does not know who I am so it isn't that she doesn't like me, it's just every time I call this is how she treats me and I can tell it's the same person unless every woman sounds the same and treats people horribly - so it's obvious this is how she treats everyone since it's been a few months since my last call) it is clear that she does not have the personality or skill set to be in this role. She is probably best suited for a backroom somewhere - not customer service. I feel so insulted and if this person treats me this way one more time when I call, that's it - I like Kelly Ford and the folks who sold me the car and did the financing but I am going to take my service business elsewhere and will definitely be letting the manager know. I don't like having to spend money and be treated like dirt. not a fun way to spend my weekend morning hours. More

I had a warranty concern needed to speak with the service mgr. the advisor took me straight to his office and to my surprise was Mr.Brown I had worked with at Southeastern Honda when he was the service mgr h mgr. the advisor took me straight to his office and to my surprise was Mr.Brown I had worked with at Southeastern Honda when he was the service mgr he review the concern . Put in a rental car called me two hours later about the concern . Explained the needed repairs had all the parts Instock and had my car done at 4:30 same day ! I have worked with Mr. Brown several times in the passed 8 years at Honda he goes out of his way evertime and one can tell he's all about the service he's on top of this game. Kelly Ford you are lucky to have Mr.Brown !! More