Kelly Ford - Service Center

Efficient and knowledgable I brought my vehicle in for service and we all know how we dread to go into a service drive Traci approached me with a smile and listened to my concer I brought my vehicle in for service and we all know how we dread to go into a service drive Traci approached me with a smile and listened to my concerns and explained to me she would keep me informed through the process and that's what she did to say the least she was very knowledgable and knew a lot about my vehicle and was able to answer all my questions and if she didn't know an answer was eager to find it out for instance what type of transmission fluid was in my truck highly rec Traci Daly and Kelly ford !!! More

Prompt and courteous Traci Daly and service team are great on keeping me informed on my truck while it's in for service, keeping me in the loop on the progress/ and or if Traci Daly and service team are great on keeping me informed on my truck while it's in for service, keeping me in the loop on the progress/ and or if any other issues came up during the repair. Thank you guys! More

Excellent Customer Service I purchased a used Ford F150 Lariat last week. I noticed a small chip in the windshield that was in my line of vision. I could not find the card that I purchased a used Ford F150 Lariat last week. I noticed a small chip in the windshield that was in my line of vision. I could not find the card that came with the owners manual to reprogram the keypad on the driver side door and also I noticed a piece of rubber molding surrounding the driver side door had pulled loose from 3 of the pins that hold it to the body of the truck. I called and spoke to my salesman Reggie Morton and told him of my findings. Without hesitation, Reggie asked me what day and time would be convenient for ME to bring the truck in so they could address my findings. I gave them a date and time to come in for the keypad and the molding, I arrived and was met by Charlie Algieri who personally drove me to the service area where those two items were completed within 10 minutes. Reggie came to the service area to make sure I was being cared for and then I was escorted back to the front and on my way. The customer service I received at the dealership was beyond my expectations!!! As far as the windshield, they sent someone to my home to fix the windshield right in my driveway!!!!! This dealership is top notch!!!! I would highly recommend Kelly Ford to anyone purchasing a vehicle new or used, I can't say enough good things about the people who work here and the quality of vehicle I now have!! My apologies to the gentleman in the service department who helped me, I don't remember his name but he was polite, funny, quick and efficient. More

Rating Everybody at Kelly Ford was great especially the service department. I was greeted immediately at my car, escorted in and seated. In less time than I Everybody at Kelly Ford was great especially the service department. I was greeted immediately at my car, escorted in and seated. In less time than I was told, my car was done and washed. Love them! More

service was in to pick up my 2009 fusion (repair). while waiting asked about a lease and next thing I I walked away with a new car was in to pick up my 2009 fusion (repair). while waiting asked about a lease and next thing I I walked away with a new car More

Service-- Amazzing I have to say getting service that you expect is rare these days, at dealership especially is even harder to get that. I have to say time and time aga I have to say getting service that you expect is rare these days, at dealership especially is even harder to get that. I have to say time and time again Kelly Ford has done that and more. Several people not just one, have helped me. This dealership shows me again how things used to be and can still be with the right mentality. They help or tried to help me in so many ways, managers, service members and even the owner have all tried to ensure that my issue was taken care. They attempted every possible option to get me back up and running as soon as possible. Number one thing is they are women friendly the reason I say this is at Palm Bay Ford I was treated like crap as woman. Condescending and basically thinking they are better than me and I shouldn’t even be there. That is why I went to Kelly Ford and continue to go back its amazing how equally they treat everyone, doesn’t matter race or gender they just care about getting the customer happy from what I have seen. I can’t even explain how nice it is after a day of xxxx to receive that type of help. I recommend people to come here and to continue to come here. More

Went in to have a door repaired and left with a new car. We have been going to Kelly Ford for many years. In fact we live in Vero Beach but I drive all the way to Melbourne to get the job done and done right We have been going to Kelly Ford for many years. In fact we live in Vero Beach but I drive all the way to Melbourne to get the job done and done right! We have all of our service at Kelly. This is the third car we have purchased at Kelly Ford. Casey Tucker was our sales person and he answered all our questions, he was very thorough and courteous. Carlos Arciniegas handled the financing and warrenty details and Mike Casey closed. Great team work! I must add that most follow up phone calls were not returned. Now that the holidays are over, let's finish the job. Charles Murphy and Joann Duffy More

Excellent Service! This was my first service experience at Kelly Ford, having just purchased a used F-150 elsewhere. They handled both my routine maintenance and an unu This was my first service experience at Kelly Ford, having just purchased a used F-150 elsewhere. They handled both my routine maintenance and an unusual Body Shop request that I had regarding exterior trim. Judy in Service was friendly, polite and professional. They started the work as soon as I arrived and it was completed very quickly. Charles in the Body Shop went above and beyond the normal scope of work and REALLY helped me out To say that I am 100% satisfied with Kelly Ford would be an understatement! I never write reviews....................but this type service should be noted and applauded, so THANKS!! More

Extraordinary service in time of need. Was on my way to the airport to pick up a friend coming to visit and had a low tire pressure alarm. Pulled over to check it out and saw a nail in one Was on my way to the airport to pick up a friend coming to visit and had a low tire pressure alarm. Pulled over to check it out and saw a nail in one of the new tires I had just purchased a few weeks ago from Kelly Ford. I immediately headed to Kelly where Judy Daly greeted me, and I informed her of the circumstances. Judy's personal attention and the service team at Kelly repaired the tire and got me back on the road in short order, got to the airport just in time. Thanks! More

Excellent staff Great staff at kelly ford judy daly always helpful and knows what she is doing always keeps her promises will never go anywhere else will buy all f Great staff at kelly ford judy daly always helpful and knows what she is doing always keeps her promises will never go anywhere else will buy all future vehicles there More