Back

Kelly Ford - Service Center

Melbourne, FL

4.7
472 Reviews

472 Reviews of Kelly Ford - Service Center

Sort by
February 17, 2017

Good service at Kelly Ford Traci is a great service adviser. My vehicle is always ready much sooner than expected which works perfect with my busy schedule. Excellent customer s More

by Ridi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci Daly
Feb 19, 2017 -

Kelly Ford responded

Ridi, thank you for your wonderful feedback about Traci and our service department! We value your time and your business, and are pleased to hear Traci demonstrated that throughout your experience. We look forward to assisting all your future sales and service needs. See you next time!

February 10, 2017

Excellent repair service without appointment On 10 Jan. 2017, my car would not start. I had my 99 Mercury Mountaineer towed to Kelly Ford in Melbourne, FL. Assistant Service Manager, Traci Daly More

by JimS45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci Daly
Feb 13, 2017 -

Kelly Ford responded

Jim, thank you for your wonderful feedback about Traci! We strive to retain a friendly and knowledgeable team in our service department and are pleased to hear your experience went as smooth as possible. Please reach out if there is anything further we can do to help. We look forward to assisting your future sales and service needs. See you next time!

January 18, 2017

customer for life my family has bought over 6 cars from kelly and we choose them for all of our service needs. Tracy has been the best service assistant as she has been More

by Wooska007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Traci Daly
Jan 20, 2017 -

Kelly Ford responded

Thank you for taking the time to leave such awesome feedback about our sales and service departments! We strive to take the very best care of every customer and every situation, and we are so glad to hear your experiences have shown just that. We can't wait to help your daughter pick out her first car one day and look forward to continuing to fulfill all of your sales and service needs until that time and beyond. Thank you for being a loyal member of our Kelly Ford family. See you next time!

December 31, 2016

Bomb diggity Jeremy Collins and Traci Daly. Two excellent service advisors. Great customer service. Made sure my car was serviced and out in a timely manner. Woul More

by JennieCollins
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Daly, Traci Daly
Jan 03, 2017 -

Kelly Ford responded

Thank you for your wonderful review about our service department, Jennie! We value your time and are glad to hear our team was able to get you back on the road safely and efficiently. We look forward to assisting all your future sales and service needs. See you next time!

December 29, 2016

"Fantastic Service" Took my car in for service as my dash lights weren't working. Traci was very pleasant and helpful. Also she kept me informed on the status of the work More

by Betty Boop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci Daly
Jan 02, 2017 -

Kelly Ford responded

Thank you for your wonderful feedback about Traci! We are glad we could get you back on the road safely and in a timely manner. Please reach out of there is anything further we can do for you.

December 29, 2016

easy service visit great experience with Traci taking care of the service items. will be back for any future needs. Recommend her to anyone that needs work done on their More

by Graystone
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci Daly
Jan 02, 2017 -

Kelly Ford responded

Thank you for your wonderful feedback about our service department! We strive to provide top-notch customer service across all departments during all transactions. Please reach out if there is anything further we can do for you. See you next time!

December 29, 2016

Excellent service Traci Daly was my service advisor she was extremely pleasant and greeted me with a smile. I came in wit her my steering wheel shaking while braking sh More

by Stephanie Robaina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci Daly
Jan 02, 2017 -

Kelly Ford responded

Stephanie, thank you for taking the time to leave such great feedback about Traci and our service department! We are so happy that we could get you back on the road safely and in a timely manner. Please reach out if there is anything else we can do for you. See you next time!

December 14, 2016

service department My 2013 Ford Edge was repaired in Jan 2016 for an issue with the driver door. Well, it is broke again 11 months later and Ford is refusing to pay for More

by blacklab13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Smith
Dec 15, 2016 -

Kelly Ford responded

blacklab13, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Ford. Please reach out to me on my personal cell phone, 717-629-8365, so that I can address your concerns. Sincerely yours, Tim Kelly, Operating Partner Kelly Ford.

December 05, 2016

Alway's a great experience. Excellent customer service and timely repairs. I wouldn't choose any other dealership to go to Kelly ford has a customer for life. Keep up the good w More

by Wlewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelynn Apfel
Dec 12, 2016 -

Kelly Ford responded

Thank you for your stellar review about our service department! Our best compliment is a return customer, and we are glad to consider you part of our Kelly Ford family. See you next time!

November 14, 2016

Excellent Service Department Very knowledgeable and pleasant service writers. Prompt service and excellent mechanics. Able to handle any issue with your vehicle from simple servic More

by I💜MYEXPLORER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci Daly, Jocelynn Apfel
Nov 15, 2016 -

Kelly Ford responded

Thank you for taking the time to leave your feedback about Jocelynn, Traci, and our service department! We loo forward to assisting all your future sales and service needs!

...
40
...