Kelly Ford - Service Center

Amazing service advisor Where do I start .. I've got a diesel truck all of us business owners know never good when it breaks down I called the dealer and I spoke to Tracy she Where do I start .. I've got a diesel truck all of us business owners know never good when it breaks down I called the dealer and I spoke to Tracy she called the tow company for me when I got there she offered me water I was more than stressed at this point we sat down went over what happened with the truck within 4 hrs I got a call with an estimate and explanation to what happened I got it repaired and back on the road within 2 days .. awesome right despite her age she very knowledgeable about vehicles and will definitely make you laugh despite your mood Luckily I broke down in Melbourne meeting Tracy converted me from Palm Bay ford to Kelly ford she shows what true customer service really is !!! Now I bring all my vehicles there . Tracy if you see this Thanks again !!! More

Unsatisfactory Product Purchased a 2016 Ford Fusion. Discovered a transmission fault upon reversing the vehicle in a "kind of a rush to back up" position. The transmissio Purchased a 2016 Ford Fusion. Discovered a transmission fault upon reversing the vehicle in a "kind of a rush to back up" position. The transmission thumps as if it would not engage in reverse position. This is a factory defect that Fords knows about it per Service Management and transmission lead technician. According to them, "all Ford Fusions have this condition". The problem is hard to duplicate but my vehicle has repeatedly done it. Service management has informed me that Ford is working on the problem but has not found a solution. More

Good service at Kelly Ford Traci is a great service adviser. My vehicle is always ready much sooner than expected which works perfect with my busy schedule. Excellent customer s Traci is a great service adviser. My vehicle is always ready much sooner than expected which works perfect with my busy schedule. Excellent customer service skills. More

Excellent repair service without appointment On 10 Jan. 2017, my car would not start. I had my 99 Mercury Mountaineer towed to Kelly Ford in Melbourne, FL. Assistant Service Manager, Traci Daly On 10 Jan. 2017, my car would not start. I had my 99 Mercury Mountaineer towed to Kelly Ford in Melbourne, FL. Assistant Service Manager, Traci Daly, furnished me with a loaner car and had repairs completed the next day. My fuel pump had to be replaced. Very impressive repair service without an appointment. Jimmy D. Schilling, P. E., S. I.; Satellite Beach, FL More

customer for life my family has bought over 6 cars from kelly and we choose them for all of our service needs. Tracy has been the best service assistant as she has been my family has bought over 6 cars from kelly and we choose them for all of our service needs. Tracy has been the best service assistant as she has been the only one to help us. Reggie sold me my recent car in 2014 and was so helpful and not pushy. he allowed me to make my own decision without interference. i had a breathalyzer in my vehicle for 2 years and kelly ford was more than accommodating in working on my vehicle despite the inconvenience. i appreciate that. i successfully did not violate and have now made it through. my daughter is 10 and i very much see her getting her first vehicle from kelly ford when the time comes. our vehicles have well lasted their time and for the money spent. thank you to Tracy Daly, Reggie and the whole team at Kelly Ford. We will continue to come back for your quality and speedy service. More

Bomb diggity Jeremy Collins and Traci Daly. Two excellent service advisors. Great customer service. Made sure my car was serviced and out in a timely manner. Woul Jeremy Collins and Traci Daly. Two excellent service advisors. Great customer service. Made sure my car was serviced and out in a timely manner. Wouldn't go anywhere else around. More

easy service visit great experience with Traci taking care of the service items. will be back for any future needs. Recommend her to anyone that needs work done on their great experience with Traci taking care of the service items. will be back for any future needs. Recommend her to anyone that needs work done on their vehicle. More

Excellent service Traci Daly was my service advisor she was extremely pleasant and greeted me with a smile. I came in wit her my steering wheel shaking while braking sh Traci Daly was my service advisor she was extremely pleasant and greeted me with a smile. I came in wit her my steering wheel shaking while braking she knew exactly what it was and returned my car to me in a timely manner. I will definitely be back for service!!!!! More

"Fantastic Service" Took my car in for service as my dash lights weren't working. Traci was very pleasant and helpful. Also she kept me informed on the status of the work Took my car in for service as my dash lights weren't working. Traci was very pleasant and helpful. Also she kept me informed on the status of the work being done on my car. Overall I was very satisfied with the service I received from Traci! More

service department My 2013 Ford Edge was repaired in Jan 2016 for an issue with the driver door. Well, it is broke again 11 months later and Ford is refusing to pay for My 2013 Ford Edge was repaired in Jan 2016 for an issue with the driver door. Well, it is broke again 11 months later and Ford is refusing to pay for it. Since the vehicle is out of warranty now they will not fix something that is either defective or was done incorrectly. We have been Ford owners since our teenage years (now in our 50s) but I am sad to say, if this is the kind of service and unreliable vehicles they are producing than we will have to look for another manufacturer. Shame on you Ford! More