Kelly Ford - Service Center

Excellent Service Department Very knowledgeable and pleasant service writers. Prompt service and excellent mechanics. Able to handle any issue with your vehicle from simple servic Very knowledgeable and pleasant service writers. Prompt service and excellent mechanics. Able to handle any issue with your vehicle from simple service to major repairs. More

Oil change I had a poor experience with another dealership in the area. Had my first oil change done by Kelly Ford and they were so friendly. Even with the line I had a poor experience with another dealership in the area. Had my first oil change done by Kelly Ford and they were so friendly. Even with the line so long for oil change i got in pretty quickly and they called me when it was finished. Even washed my car for me. Thank you Kelly Ford. I will be your customer as long as i own a Ford. More

Inital Oil Change I am new to this area and went to Kelly Ford for the first time. They have a great service department and go out of their way to take care of the cus I am new to this area and went to Kelly Ford for the first time. They have a great service department and go out of their way to take care of the customer. Very personable service. No hassles, no trying to sell you extra stuff that you don't need. I will go back. More

horrible Experience since Day 1 3 years ago I purchased a car, took over two hours and I had to threaten to take my car as I told the finance guy I did not want gap insurance 5 times 3 years ago I purchased a car, took over two hours and I had to threaten to take my car as I told the finance guy I did not want gap insurance 5 times and walked out of the office. Wound dealing with the finance manager and again you want gap insurance? Really? I needed to purchase a car and it was the one I wanted so I suffered through and bought it. I have this in the service department 7 times since then for issues, unfortunately all different ones so can't use lemon law. Latest fiasco, I put it in and told them I needed it back by 1:30pm, they had it for five hours to do 2.5 billable hours of work p, so in reality, maybe 1.5 hours of actual work, I was told the parts were there, I get a call saying the parts won'T be in until the afternoon despite being told twice they were there before dropping it off. Needless to say, missed appointments because I didn't get my car. So it needs to go in yet again and I was told I would have a loaner car and would get a call to arrange it. Got a call, called back after I got t of work, no one there to help me in the service department, too late, no-one can help me tonight he they want me to come in and drop it off again?! Think it will be ready by 1:30? Not chancing it. Besides that I get a call from the sales department wanting to buy my car right after I got it back last time. It took four months after I bought the car to get them to quit calling me, emailing me, basically bugging me. More

Great Customer Service from Management The service technician "strongly recommended" that I get a “rear differential service” performed on my F-150 while it was already in the shop for brak The service technician "strongly recommended" that I get a “rear differential service” performed on my F-150 while it was already in the shop for brake work. It cost $200 extra dollars. The owner’s manual says this should be done every 150,000 miles! My truck only had 49,000 miles on it... After posting this review, I was contacted by Bobby Brown, who apologized for the mishap and refunded me for the improper service that was performed on my truck. I really appreciate the great customer service! More