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472 Reviews of Kelly Ford - Service Center
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March 04, 2017
Excellent service Just had my second visit to Kelly Ford in Melbourne, FL for service. We are newer to the area and didn't know who to use for repairs. I checked on som Just had my second visit to Kelly Ford in Melbourne, FL for service. We are newer to the area and didn't know who to use for repairs. I checked on some repair shops in the Viera, FL area and was not happy with the reviews. I decided to go to the local ford dealer. This is my second time using Kelly Ford and have been Very Happy with the results. They are courteous, and the service writer waited on me quickly. They gave me a ride home and when my car was repaired they picked me up and brought me back to the dealership. We are very happy with the results and will use them again. Jack McGoldrick More
by jack@viera
March 03, 2017
Above and Beyond We have been regular customers at Kelly Ford in Melbourne, FL for some time now and it is comforting to know that the staff, especially Judy Daly alwa We have been regular customers at Kelly Ford in Melbourne, FL for some time now and it is comforting to know that the staff, especially Judy Daly always goes above and beyond to meet our needs and exceed our expectations. Thanks for always looking out for us. Adam Thorstad & Patricia Tellechea More
by Thorstad F150
Employees Worked With
Judy Daly, Mike Bartlett
March 02, 2017
"Thank You! Jeremy Collins February 21, 2017 I met with Jeremy to service my 2010 Ford Escape. Jeremy's professionalism and his time spent with gave me assurance that I needed. February 21, 2017 I met with Jeremy to service my 2010 Ford Escape. Jeremy's professionalism and his time spent with gave me assurance that I needed. After he reviewed my vehicle's leak, he explained in detail the leak problem, the cost and he arranged for a shuttle to take me home and pick me up when the repairs were completed. I am 80 years old and have only driven a Ford vehicle since I passed my Driver's Test [60 years ago]; I want to thank Jeremy for he is more than a Service Advisor; he is a compassionate young man that is representing Kelly Ford and all Ford owners. More
by suntree
Employees Worked With
February 28, 2017
Superb service Service Advisor Traci Daly handled my warranty issue. During this visit, I was extremely impressed with her commitment to customer satisfaction, makin Service Advisor Traci Daly handled my warranty issue. During this visit, I was extremely impressed with her commitment to customer satisfaction, making quick arrangements with Maria for a loaner car after thoroughly discussing, understanding and documenting my vehicle's issue. Work was done correctly and my vehicle delivered at the time promised. Traci checked the vehicle with me and made sure I was completely satisfied. I was very pleased with Traci's efficiency, and with her friendly and pleasant demeanor. Been a Ford owner since 1975. Traci is, by far, the most efficient and knowledgeable Service Advisor I've dealt with in 42 years of Ford vehicle ownership. More
by 19C7
Employees Worked With
Maria (Kelly loaner car representative), Traci Daly
February 24, 2017
extremely satisfied Tremendous job by Collision Center. Special thanks to Mike, new guy Frank, and all at the body shop for their great service and hard work. All issues Tremendous job by Collision Center. Special thanks to Mike, new guy Frank, and all at the body shop for their great service and hard work. All issues corrected beyond my expectations-car looks spectacular... More
by 19C7
Employees Worked With
Mike Bartlett
February 23, 2017
super friendly traci daly was super friendly and considerate. she made sure that i got to my classes in time and arranged a shuttle for me, knew everything that need traci daly was super friendly and considerate. she made sure that i got to my classes in time and arranged a shuttle for me, knew everything that needed work on my car, and was very friendly and made the process very easy. More
by Erin Casellas
Employees Worked With
Traci Daly
February 21, 2017
Service for my 2012 Ford Fusion My dealer this day was with the service department. I've been there several times and dealt with Traci Daly many times and was always more than satisf My dealer this day was with the service department. I've been there several times and dealt with Traci Daly many times and was always more than satisfied. She knows what she's doing and keeps you updated of the progress often. She's a pleasure to work with! More
by mishu
Employees Worked With
Traci Daly
February 21, 2017
My car I was in with my car at the last minute no appointment doug grills took my car and got it fixed that day for me thanks doug and Kelly ford I was in with my car at the last minute no appointment doug grills took my car and got it fixed that day for me thanks doug and Kelly ford More
by Cleaner
Employees Worked With
Doug Grills
February 20, 2017
Amazing service advisor Where do I start .. I've got a diesel truck all of us business owners know never good when it breaks down I called the dealer and I spoke to Tracy she Where do I start .. I've got a diesel truck all of us business owners know never good when it breaks down I called the dealer and I spoke to Tracy she called the tow company for me when I got there she offered me water I was more than stressed at this point we sat down went over what happened with the truck within 4 hrs I got a call with an estimate and explanation to what happened I got it repaired and back on the road within 2 days .. awesome right despite her age she very knowledgeable about vehicles and will definitely make you laugh despite your mood Luckily I broke down in Melbourne meeting Tracy converted me from Palm Bay ford to Kelly ford she shows what true customer service really is !!! Now I bring all my vehicles there . Tracy if you see this Thanks again !!! More
by 6.0 Family
Employees Worked With
Traci Daly
February 18, 2017
Unsatisfactory Product Purchased a 2016 Ford Fusion. Discovered a transmission fault upon reversing the vehicle in a "kind of a rush to back up" position. The transmissio Purchased a 2016 Ford Fusion. Discovered a transmission fault upon reversing the vehicle in a "kind of a rush to back up" position. The transmission thumps as if it would not engage in reverse position. This is a factory defect that Fords knows about it per Service Management and transmission lead technician. According to them, "all Ford Fusions have this condition". The problem is hard to duplicate but my vehicle has repeatedly done it. Service management has informed me that Ford is working on the problem but has not found a solution. More
by iparrlo
Employees Worked With
Anthony Breitbach, Rob Saslow, Traci Daly
