Kelly Ford - Service Center

Kept there word on an awesome prize! A couple months ago, Kelly Ford celebrated their Anniversary. In honor of that, they, along with 98.5 The Beach, had a contest. To make a long story A couple months ago, Kelly Ford celebrated their Anniversary. In honor of that, they, along with 98.5 The Beach, had a contest. To make a long story short, I won. It was an awesome 2 night/3 day stay at Gaylord Palms Resort in Kissimmee. It came with $250 in spending money and a Mustang to drive that weekend. Along with that they were to detail our vehicle we dropped off when picking up the Mustang. Although we had the Hotel stay in writing from 98.5, nothing was in writing about the vehicle. Yet, they kept there word. Not only that, my husband and I decided to take his 3 children along and there was no way we would have fit in a Mustang. Kelly Ford graciously offered us a larger vehicle of our choice. We chose the Ford Expedition and they agreed, with absolutely no hesitation. It was fully loaded and absolutely a beautiful, comfortable vehicle, beyond my expectations. They even let us have it a day before the trip and a day after to make things easy on us. I dealt with Charlie and Jim, the sales managers. My husband said he also had a great dealing with the manager Doug when returning the vehicle. The detail job they did on my husbands truck was so great, he jokingly said he didn't recognize it. Unfortunately, we aren't in a position to get a new vehicle at this time, so I can't review the dealership based on that. However, keeping ones word is one of the most important things in life and this dealership kept theirs. We all want to say a very big thank you to everyone involved as this was a trip ,everyone, especially the kids, will never forget. What an amazing prize. It is something we couldn't have done for the children ourselves, so thank you again. More

Pride in Service Dan Smith truly defines the word "service" in service adviser. He is knowledgeable, takes pride in his work, possesses great people skills and above Dan Smith truly defines the word "service" in service adviser. He is knowledgeable, takes pride in his work, possesses great people skills and above all has my trust! When a problem arises, he will go the extra distance, as well as advising of what my vehicle will need in the future.---that is service! More

Great I had an amazing experience. The wait time was only an hour. They cleaned my car, they even cleaned the inside of my car. Thanks! I had an amazing experience. The wait time was only an hour. They cleaned my car, they even cleaned the inside of my car. Thanks! More

WOW!! Every time I get the best service Judy is AWESOME she always exceeds my expectation and that's what makes me happy what a difference from my last deal Every time I get the best service Judy is AWESOME she always exceeds my expectation and that's what makes me happy what a difference from my last dealer. Thanks Judy for the great job. More

On top of there game I worked with Dan and he worked hard for me. I had a intermittent problem and he did not give up on helping me till they fixed the problem. I will be I worked with Dan and he worked hard for me. I had a intermittent problem and he did not give up on helping me till they fixed the problem. I will be back.. More

Judy and her team in service I have dealt with Judy for years. And now that she has been promoted. Her team still takes care of customers as she did. Nothing but top notch servic I have dealt with Judy for years. And now that she has been promoted. Her team still takes care of customers as she did. Nothing but top notch service from Kelly ford service department More

Service review with Judy Daly Judy Daly has been providing excellent service to our family for years. At first, my son bought a Ford 150 and she was providing service to him. Well, Judy Daly has been providing excellent service to our family for years. At first, my son bought a Ford 150 and she was providing service to him. Well, he always came home and raved about her and how easy she made things for him. So of course when I bought a Ford, I took my Fusion SEL to her as well. I was so impressed with the personalized service she provided! She goes over and above what you would normally expect to make your experience a good one. She even helped me surprise my son for Christmas with a new set of tires and we had told him his truck was being recalled!!! Now, who does that!? She is so awesome...you have a jewel there and clearly you know it because she has been promoted. Now we are working with her daughter, Tracy, and she is following in her Mothers footsteps providing the same level of service. I certainly hope you tell Judy how much we love her and rely on her to keep us rolling along. Thanks for everything special that you do for us Judy! We really appreciate you and would not go anywhere else!!! Sincerely, Karen Chasin and family More

Service I've been to Kelly Ford many times and always get excellent service. Judy Daly always does a great job of keeping me informed. She is the main reason I've been to Kelly Ford many times and always get excellent service. Judy Daly always does a great job of keeping me informed. She is the main reason that I go there for service. More

Awesome Service The service at Kelly Ford is always awesome. Judy Daly always works hard to make sure you are happy and your vehicle issues, concerns or just regular The service at Kelly Ford is always awesome. Judy Daly always works hard to make sure you are happy and your vehicle issues, concerns or just regular services are done and taken care of so you leave happy! Judy has moved up and now my service writer is Traci Daly and she is just as awesome. I have no complaints at all. I would recommend this dealership to anyone! More

BEYOND EXCEPTIONAL CUSTOMER SERVICE JEREMY COLLINS was helpful in every way of this major repair. His concern, professionalism and flawless customer service skills are something that Kel JEREMY COLLINS was helpful in every way of this major repair. His concern, professionalism and flawless customer service skills are something that Kelly Ford needs to address to him. From walking in to the service receptionist, to meeting the shop manager to meeting Service Advisor Jeremy Collins was a very very pleasant experience. The politeness of your staff from Charlie at the new car front desk and every other employee was on point, top of the customer service meaning. I have previously bought 3 used cars from Kelly for 2 daughters and my mom, The Kelly Ford experience has been absolutely 2nd to none. But this time at the service dept., Jeremy Collins, Service Advisor has the Management, Customer Service, and One on One skills to a customer that a Dealership should be proud of having a man like that representing their brand. I can not say enough about this man, he was without a dought the most thoughtful, helpful, knowledgeable, caring and professional person that I've ever had help me. Thank You Kelly Ford for all your great experiences. PROFESSIONAL WRESTLER, THE NYC BAD BOY "BAM BAM MANCUSO". More