Kelly Ford - Service Center

BEYOND EXCEPTIONAL CUSTOMER SERVICE JEREMY COLLINS was helpful in every way of this major repair. His concern, professionalism and flawless customer service skills are something that Kel JEREMY COLLINS was helpful in every way of this major repair. His concern, professionalism and flawless customer service skills are something that Kelly Ford needs to address to him. From walking in to the service receptionist, to meeting the shop manager to meeting Service Advisor Jeremy Collins was a very very pleasant experience. The politeness of your staff from Charlie at the new car front desk and every other employee was on point, top of the customer service meaning. I have previously bought 3 used cars from Kelly for 2 daughters and my mom, The Kelly Ford experience has been absolutely 2nd to none. But this time at the service dept., Jeremy Collins, Service Advisor has the Management, Customer Service, and One on One skills to a customer that a Dealership should be proud of having a man like that representing their brand. I can not say enough about this man, he was without a dought the most thoughtful, helpful, knowledgeable, caring and professional person that I've ever had help me. Thank You Kelly Ford for all your great experiences. PROFESSIONAL WRESTLER, THE NYC BAD BOY "BAM BAM MANCUSO". More

the best auto repair experience ever my wife and i were so delighted find kelly ford service department here in melbourne florida. we took our 2008 ford focus to kelly and our service re my wife and i were so delighted find kelly ford service department here in melbourne florida. we took our 2008 ford focus to kelly and our service rep, jeremy, found us a special on pirelli tires which enabled us to replace all four tires. then he went further by applying for the rebate on our behalf. the staff was fast and extremely friendly and courteous-offering us a telephone charger as we sat and waited. they had free snacks, water and other drinks available as well as several large tv sitting areas. i had a real aversion to dealership service departments too. i expected to replace the brakes and also redo my alignment but was happy to find out there would be no up-sale or unnecessary repairs suggested. i'll definitely do business with this company for a long time. thanks kelly ford staff. More

Superior service Of all service departments I have used in my lifetime Kelly Ford is tops! They always are very professional, courteous, and their workmanship is Great Of all service departments I have used in my lifetime Kelly Ford is tops! They always are very professional, courteous, and their workmanship is Great. I wouldn't take my car anyplace else! More

Always on top of their game! I purchased my Focus in 2012 and have had all my maintenance and repair work done with Kelly Ford. Although I don't get to see behind the scenes to th I purchased my Focus in 2012 and have had all my maintenance and repair work done with Kelly Ford. Although I don't get to see behind the scenes to the men and women doing the dirty work, I have had amazing customer service by all the service center staff especially by Traci and Judy. More

everyone very helpful I have bought several vehicles from Kelly Ford and always had a great experience each time , the sales department couldn't be more helpful, the servi I have bought several vehicles from Kelly Ford and always had a great experience each time , the sales department couldn't be more helpful, the service department was very helpful with extra things that had to be done on my Flex (customer supplied rain gutters) More

Appreciatting the Jeremy Collins Service Experience This past week while dropping a Ford vehicle off for regular maintenance and repair I was greeted promptly, professionally, and friendly by Jeremy Col This past week while dropping a Ford vehicle off for regular maintenance and repair I was greeted promptly, professionally, and friendly by Jeremy Collins. His check-in process reassured me that Kelly Ford understood what regular maintenance and repairs were being made. He recalled the previous days phone conversation with the vehicle owner, explained how the shuttle process worked, and sincerely made me feel cared for. Observing his demeanor with other customers both on the phone and face-to-face made me aware how much I appreciate genuine and value added customer service. Jeremy Collins specifically interacted with one customer who was quite under the weather and had fallen asleep and was snoring in the waiting lounge. His gentle ability to awaken the customer, thoroughly explain the vehicle’s problems and solutions in details the customer could understand demonstrates Jeremy’s customer service value. If you have the opportunity to have Jeremy Collins as your customer service agent at Kelly Ford I highly recommend him and is an asset to the Kelly Ford team. Very Respectfully, Josh Calhoun More

My first time at Kelly Ford I am from Miami and had been to three Service Centers including one Ford in Miami area - could not attend car because I was driving to Palm Bay. Been I am from Miami and had been to three Service Centers including one Ford in Miami area - could not attend car because I was driving to Palm Bay. Been to Ford in area here, did not have time until much later. My issue could not wait for five days. When I got to Kelly Ford Jeremy Collins shocked me first of all. As soon as I got to his line of sight he was out the door. But I thought he certainly can't be coming to my car, how could he have seen me that quickly? I thought, it has to be that he was on his way out before my car pulled up. But, I was wrong. He came directly to my car. He is an amazing young man, dedicated employee, extremely professional, kind, and considerate; truly and asset to Kelly Ford. I am blessed to have been directed to find Kelly Ford in Melbourne. Not only was my experience pleasant and productive, I met two lovely individuals; a lady named Myrna from Melbourne Beach - described it as "far from here" and an intelligent and kind gentleman from Orlando - whose name I don't remember. All the way from Orlando. He said he comes to Kelly Ford because of its great reputation. I have NEVER been to a place like this. I also met a nice young man who washed my car - I think Tory or Troy is his name - he also backed the car out because he intuited it would be hard to clear the area - he does not know that I have physical limitations, or perhaps he sensed it because of the Handicap Sign in my car- so kind, I also met an African American young man in the car wash area who was extremely gracious and polite because I had to walk back there to get my car since I was late for an appointment: apologetic and gracious. I have always had Ford cars, but I am certain that my next car will be a Ford when I can afford a new car because of my experience with Jeremy Collins at Kelly Ford. I must say overall, everyone was super nice; Janet who got me coffee, another young man who washed my car, Someone from management man named Amore who I met accidentally , when I opened the front door, without been aware it was the front door because of the construction taking place in front of the entrance. Not a negative experience, but it started with Jeremy Collins. More

Awesome What a professional place to get your car serviced. I have been there twice in the last week, once for a new battery and once for a latch recall and o What a professional place to get your car serviced. I have been there twice in the last week, once for a new battery and once for a latch recall and oil change. Sean took care of me both times and he was awesome. I would also like to give kudos to the girl who checked me and out. She checked on ways that I could save a few dollars. I was very impressed with that. Great job.... I will be back. More

THE BEST SERVICE DEPT. AS A MECHANIC FOR 18 YEARS I KNOW SERVICE I DID NOT WORK AT KELLY FORD. KELLY FORD CAN NOT BE BEAT. I PURCHASED THREE CARS FROM THEM. THE SALES MAN RO AS A MECHANIC FOR 18 YEARS I KNOW SERVICE I DID NOT WORK AT KELLY FORD. KELLY FORD CAN NOT BE BEAT. I PURCHASED THREE CARS FROM THEM. THE SALES MAN ROB WAS VERY PERSONABLE. HE MADE ME FEEL LIKE A FRIEND. SERVICE DEPT. TRACY DALY MAKES ME FEEL LIKE I AM AT HOME. SHE COULD NOT BE NICER. EVEN THE SERVICE DIRECTOR TAKES THE TIME TO SEE IF EVERYTHING IS GOING WELL. VERY WELL PLEASED. CHARLIE WIENCKOSKY More

The Best Ford Service in Melbourne, FL I have been a customer of Kelly Ford for the purchase of (2) Ford automobiles. I continue to get the best service any time I return there. The effic I have been a customer of Kelly Ford for the purchase of (2) Ford automobiles. I continue to get the best service any time I return there. The efficiency and professionalism is the "top of the line"!!! I promise you will not be disappointed if you select them for your new or used automobile!!! There are a few other dealers here in the area; however I feel that I will get the "best of EVERYTHING" by using Kelly Ford for any of my needs: new purchase, service or questions I may have and I know it will not be taken advantaged of due to being a Female and a senior one at that!!!! Go to Kelly Ford - I PROMISE YOU WILL NOT BE DISSATISFIED - ONLY "HAPPY" THAT YOU WENT!!! More