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474 Reviews of Kelly Ford - Service Center
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May 22, 2017
Periodic Service and Multi-Point Inspection Service representative, Traci Daly, was very professional. She explained the services available and associated costs. Service was performed in a tim Service representative, Traci Daly, was very professional. She explained the services available and associated costs. Service was performed in a timely manner and the work explained as well as the results of the multi-point inspection. I have been dealing with Kelly Ford since 2011 and they have always met or exceeded my expectations. More
by Don W.
Employees Worked With
Traci Daly
May 15, 2017
Ford Recall Appreciate Traci Daley's patience rescheduling several times the recall visit to Kelly. I travel a lot for my job, and had to keep cancelling my visi Appreciate Traci Daley's patience rescheduling several times the recall visit to Kelly. I travel a lot for my job, and had to keep cancelling my visit. But Traci was persistent and understood, and helped me get in there finally when I had a break in travel, thanks Traci! More
by Scott Bures
Employees Worked With
Traci Daly
May 04, 2017
2012 Ford Fusion Transmission Shifts Like a New Car My 2012 Fusion was having some transmission problems when shifting. I spoke with Traci and made an appointment to have the transmission serviced. The My 2012 Fusion was having some transmission problems when shifting. I spoke with Traci and made an appointment to have the transmission serviced. The car was ready when promised and I received a call from Traci telling me that I could pick it up at my convenience. When I came to pick the car up, I found Traci and took care of the charges, which only took a couple of minutes. Traci gave me a receipt and a copy of the itemized invoice. By then my car had been brought up and was sitting just outside the door, nice and clean inside and out. After servicing, the transmission shifts like a new car. Very Satisfied More
by LCChristo
Employees Worked With
Traci Daly
May 03, 2017
Quick and easy! Quick and easy to get my car in for service and complete all needed maintenance. They even washed and vacuumed and completed before promised time. Quick and easy to get my car in for service and complete all needed maintenance. They even washed and vacuumed and completed before promised time. More
by Kelly ford edge
Employees Worked With
April 26, 2017
Transmission Repair The service assistant, Traci Daly, was proactive and "on the ball" being helpful in every way for me. Greg Cameron, the transmission specialist, was v The service assistant, Traci Daly, was proactive and "on the ball" being helpful in every way for me. Greg Cameron, the transmission specialist, was very knowledgeable and explained details of the transmission to me that will be extremely valuable as I continue to use my new 2016 Ford Focus as a tow car behind my newly acquired motor home. I now know that the transmission is NOT a regular automatic one but an "electronically controlled manual" one. This makes the vehicle a much better choice for towing and allows me to verify it is in Neutral by simply rolling it a little after the power has been removed (the last step to prepare for towing). More
by Russ123
Employees Worked With
Greg Cameron, Traci Daly
April 24, 2017
Disappointed Sales department is great however the service department is terrible. Lured in with an email for a free oil change but when I came in for an oil chang Sales department is great however the service department is terrible. Lured in with an email for a free oil change but when I came in for an oil change I got charged. The coupon "expired" conveniently. Service representative wanted to brag that they completed all of the recalls! Dont brag about completing something that is a ford issue. Back seat is still broken in the down position from a part they were supposed to order a year ago. Guess it's still on back order! Their only highlight is a female.named Tabby. She was wonderful too bad the guy with no personality wasn't. That's why I usually go to Gattos. More
by Mad
Employees Worked With
April 24, 2017
"Tracy Daly makes everything go smoothly" Tracy makes you feel like family, she treats you with integrity and she listens to what you ask and say.I would feel very safe sending my grandmother Tracy makes you feel like family, she treats you with integrity and she listens to what you ask and say.I would feel very safe sending my grandmother there.. More
by crashdummy
Employees Worked With
Mike Casey, Charlie Algieri-McCarthy, Traci Daly
April 22, 2017
Great team w/ awesome product and system component knowledge We purchased a ford fiesta and took our car in to have services and was blown away by how the service personnel make you feel! My wife was never treat We purchased a ford fiesta and took our car in to have services and was blown away by how the service personnel make you feel! My wife was never treated better, the staff is professional and their knowledge of product and individual system components and there operation is amazing. They explain everything in great detail and always want to do more for the customer. I will be a customer for life. Thank you More
by John Crist
Employees Worked With
Traci Daly, and the entire service team , invoice# 391833 4/17/17, Traci Daly
April 20, 2017
Great service, fair price "The wait time was very close to the estimate allowing me to schedule later activities. I also much appreciated the car wash. The service itself was "The wait time was very close to the estimate allowing me to schedule later activities. I also much appreciated the car wash. The service itself was as expected which is great". More
by Viera_Varmint
Employees Worked With
Sean Harmon
April 20, 2017
Fantastic Had my car serviced. The wait at Kelly Ford is almost like waiting at home. TV, popcorn, something to drink, free internet and above all polite and co Had my car serviced. The wait at Kelly Ford is almost like waiting at home. TV, popcorn, something to drink, free internet and above all polite and courteous people right down to the mechanic. My service rep Traci Daly is a sweetheart who is on top of everything from start to finish. Even making sure my car was washed before I left the dealership. Yes I know I can bring my car in for service without an appointment, even for a simple oil change, tire rotation etc. I still call Tracy because she's knows what's going on with my car while I'm waiting. More
by Prissy555
Employees Worked With
Traci Daly
