Kelly Ford - Service Center

Above and Beyond I wanted to thank Traci Daly on the hard work she did to get my truck fixed. I had defective glass on my sunroof that crack from end to end. She was a I wanted to thank Traci Daly on the hard work she did to get my truck fixed. I had defective glass on my sunroof that crack from end to end. She was able to speak with Ford and had it fixed for free. I had a very positive experience getting this taken care of. Kelly Ford even gave me a loaner truck while it was being repaired. Thanks again! -Andrew Foster More

Very efficient Thorough inspection by service tech revealed a bent half shaft disguising itself as an alignment issue. Very pleased with tenacity and expeditiousness Thorough inspection by service tech revealed a bent half shaft disguising itself as an alignment issue. Very pleased with tenacity and expeditiousness of service tech tracking down/correcting the problem. Traci Daly kept us informed every step of the way of repair progress. Traci was extremely courteous and well informed, completely explaining the issue and nature of the repair work. Absolutely stellar service! More

Great Service advisor Service advisor Traci Daly is always friendly and polite. She is very professional and knowledgeable in what she does. We have been taking our 2013 Fo Service advisor Traci Daly is always friendly and polite. She is very professional and knowledgeable in what she does. We have been taking our 2013 Ford Edge there for 4 years and have always been very happy with the way Traci Daly has treated us. More

Great service Very satisfied with the great customer service today by Sean Thomas Harmon. He's knowledgeable and detail oriented. Went the extra step in the pouring Very satisfied with the great customer service today by Sean Thomas Harmon. He's knowledgeable and detail oriented. Went the extra step in the pouring rain bringing my car to the covered service entrance-Thanks! More

Great service "Everything was done in a very timely and professional manner." Tracy was excellent took great care of our car made sure it was clean inside and out "Everything was done in a very timely and professional manner." Tracy was excellent took great care of our car made sure it was clean inside and out before delivering back to me More

The Works Friendly, helpful attitude by everybody I interacted with there from the tech who was checking wheel alignment when I pulled in and came over to greet Friendly, helpful attitude by everybody I interacted with there from the tech who was checking wheel alignment when I pulled in and came over to greet me to the young lady who gave me a ride back to my house. As always, Traci provided courteous, friendly, professional service advice and gave me progress updates. I appreciated the wash and vacuum after the service as I don't always have time to do it myself. I do recommend the service department when the subject comes up in conversation. Good Job. More

It was a good day Was cheerfully greeted by a man who said Traci the advisor would be right with me. Traci was very knowledgeable and professional, explaining need for Was cheerfully greeted by a man who said Traci the advisor would be right with me. Traci was very knowledgeable and professional, explaining need for new wipers, airbag recall situation, and after the work was completed, if I should have any problems or questions about my 2007 Edge, to give her a call. Amazing." More

Great service writer Judy Daly helped review a first quote I got from a different shop and talk to me about what was needed and gave me a quote based on your pricing it's Judy Daly helped review a first quote I got from a different shop and talk to me about what was needed and gave me a quote based on your pricing it's still a lot of money but I'm going to save and bring my car in next month your quote was more reasonable and I feel better that Judy took the time to explain things to me instead of just handing me a piece Of paper i'm saying this how much cost More

Very good overall Everything went smoothly and quickly from setting up the appointment to evaluating the right work scope and job completion. Good communication from t Everything went smoothly and quickly from setting up the appointment to evaluating the right work scope and job completion. Good communication from the service contact all along. Fair prices. More

Judy Daly is the most knowledgeable Auto female I know. Great experience with Judy Daly and her entire service team.I have worked with for many years and always goes out of her way to help people. Great experience with Judy Daly and her entire service team.I have worked with for many years and always goes out of her way to help people. More