Kelly Ford - Service Center

Best Ford Dealership Reasons why our family chose Kelly Ford: Exceptional Sales Staff and Management Team Great Customer Service Highly Knowledgeable Service Departme Reasons why our family chose Kelly Ford: Exceptional Sales Staff and Management Team Great Customer Service Highly Knowledgeable Service Department The Staff is very Friendly and Extremely Helpful Customers are Treated like Family Customer Satisfaction is their Priority More

Traci Daly makes my day when getting my car service Both of our 2013 Fords are 100% dealer serviced. Much of this has to do with our service writer: Traci Daly. She makes certain that all of the work Both of our 2013 Fords are 100% dealer serviced. Much of this has to do with our service writer: Traci Daly. She makes certain that all of the work is done correctly, on-time, and provides a positive experience. She advances the work prior to bringing in the vehicle; then follows up to ensure the ultimate in customer satisfaction More

Friendly staff Went in for an oil change and everyone was super friendly, Leo Diaz was very courteous. I had my son with me and they gave him crayons and stickers t Went in for an oil change and everyone was super friendly, Leo Diaz was very courteous. I had my son with me and they gave him crayons and stickers to keep him occupied while waiting. More

Sales Manager Service was Excellant by Tony I have a 2014 Ford Explorer and their was a defect in the driver's door panel switch assembly as the window controls were breaking off one by one. Ov I have a 2014 Ford Explorer and their was a defect in the driver's door panel switch assembly as the window controls were breaking off one by one. Over the telephone, I spoke to Charles Algieri-McCarthy in the Sales Department and he LISTENED to my complaint, didn't brush me off, and helped me get the part ordered and my vehicle serviced in a timely manner. The service he provided me was excellent, and he is a credit to the Ford organization. His professionalism and attention to detail in this matter will keep me as a Ford customer. This is not to be construed as a sales pitch, for if you don't believe me, go into the showroom and ask for him and you will see what I have said is every bit the truth. More

Excellent customer service and frindly staff I took my car to the body shop after a rear end collision. Maria and Nick were both extremely pleasant and helpful. My vehicle was repaired quickly an I took my car to the body shop after a rear end collision. Maria and Nick were both extremely pleasant and helpful. My vehicle was repaired quickly and efficiently. Traci in service and Stephan in sales were also a big part of my excellent experience. The customer service is exemplary and I would recommend anybody take their vehicle there. I will be returning to Kelly Ford for all my vehicle needs, thanks guys for making a pretty terrible experience much more bearable. More

Just a oil change I have been having my car serviced for over fours years at kelly since I bought it from them. They have always taking care of me. This time I brought I have been having my car serviced for over fours years at kelly since I bought it from them. They have always taking care of me. This time I brought my car in to get a oil change. Normally my care is clean. But been real busy with work and have not had the time. I meant to ask my service advisor Traci to wash my car but I forgot durning the process. I dropped the car off and got a ride to work then remembered I wanted it done. So I texted Traci and she said your car is done and she has been washed. She knew already it needed it. Thanks for that one. More

Excellent Experience!! I brought my car in for routine maintenance and received outstanding service from the team at Kelly Ford. Sean, my service adviser was so easy to wor I brought my car in for routine maintenance and received outstanding service from the team at Kelly Ford. Sean, my service adviser was so easy to work with, was very knowledgeable, attentive, listened to all my concerns and offered solutions. He didn't try to sell me anything I didn't need. He took the time to review my maintenance record and upcoming service items providing recommendations. Excellent experience! Thank you Sean! More

Thank You! I really appreciate Sean's help with my truck it was running like crap, I was running late to work he was able to get it repaired timely and get me b I really appreciate Sean's help with my truck it was running like crap, I was running late to work he was able to get it repaired timely and get me back on the road, and runs great now. More

Polite..Efficient... Respecting of Time Sean was one of the best helps I've ever had at any dealership ever any service department. I think it's mostly because he listened instead of just si Sean was one of the best helps I've ever had at any dealership ever any service department. I think it's mostly because he listened instead of just simply telling me what I need to do. He set up a plan for us and our service which meets our budget as a family and we really appreciate it. Have been looking for service for my car like this our whole lives. Thank you Sean. More