Kelly Ford - Service Center

Customer Focused Service Department There was a misunderstanding of expectations during a recent service appointment to diagnose the interment operation of the cruise control on my F-150 There was a misunderstanding of expectations during a recent service appointment to diagnose the interment operation of the cruise control on my F-150 truck. There was an unexpected delay in receiving the repair parts and I had to take my truck home that afternoon to make an important client meeting early the next morning. Upon returning two days later, I was met upon my arrival by Jeremy Collins, the Service Operations Manager. He apologized on behalf of his department for any inconvenience the delay of the repairs may have caused and personally oversaw the follow-up of (3) additional items I had added to the original repair list. Jeremy's attention to detail for all my repair issues completely set aside any and all residual unsatisfactory feelings I may have had and I walked away a 100% satisfied customer. More

Outstanding My rear bumper was damaged by a distracted driver. Brought it to Kelly Collision Center. When completed, my car looked better than new. Superb attenti My rear bumper was damaged by a distracted driver. Brought it to Kelly Collision Center. When completed, my car looked better than new. Superb attention to detail. Trunk/bumper lines straighter than factory. I can say from experience that in this area there are a number of really good body shops who do decent work, but Kelly Ford Collision Center stands out among the rest as a great body shop where outstanding work is the rule rather than the exception. Customer service: superb. Thank you John! More

Servicing an Escape for a long trip Once again we had an excellent service appointment at Kelly Ford in Melbourne, FL. The work was done quickly, thoroughly and with outstanding customer Once again we had an excellent service appointment at Kelly Ford in Melbourne, FL. The work was done quickly, thoroughly and with outstanding customer service. We have been very pleased with our Service Advisor, Sean P Krisanda. He is always cheerful, helpful and sincere...a rare and appreciated combination of qualities. We will be back for sure and will request to work again with Sean. Bravo Kelly Ford! More

Awesome service Derek was wonderful. I had to take the day off from work to deal with an issue with my key and was not looking forward to dealing with this as I just Derek was wonderful. I had to take the day off from work to deal with an issue with my key and was not looking forward to dealing with this as I just purchased this car about 7 months ago. Derek helped make the experience much less frustrating than I expected it to be. Wonderful customer service. More

I had a problem w/syncing phone. I had a problem syncing phone to car.. Tabby,Vin,Cheryl were so helpful.. They did what they could.. Had to go to AT&T.. (SO NOT HELPFUL). Went back I had a problem syncing phone to car.. Tabby,Vin,Cheryl were so helpful.. They did what they could.. Had to go to AT&T.. (SO NOT HELPFUL). Went back to Kelly Ford ended up w/Sean IN Service Dept. Thank You Thank you Sean.. He went way beyond the call of duty.. Great crew you have Kelly Ford.. More

Great and timely Great job in service and sales . A good experience !!jesse was a great sale guy no pressure and ran around finding what we wanted no worries . I’m sur Great job in service and sales . A good experience !!jesse was a great sale guy no pressure and ran around finding what we wanted no worries . I’m sure being young helped! Found my explorer compared two picked the one I wanted and boom quick as that we we on our way, More

Above and beyond service Sean went above and beyond with the service to my truck, very helpful and patient. He gave me knowledge on my vehicle that will help keep it top knotc Sean went above and beyond with the service to my truck, very helpful and patient. He gave me knowledge on my vehicle that will help keep it top knotch. More

I brought my car in for the 75,000 mile check up. I took my car in for the 75,000 mile check up and oil change. My car was done on time and everything was done as promised. I took my car in for the 75,000 mile check up and oil change. My car was done on time and everything was done as promised. More

Service Department makes it Easy! "Traci Daly makes everything go smoothly. Her and Judy are the main factor why we get our vehicles serviced there." Always look for the Coupons Kell "Traci Daly makes everything go smoothly. Her and Judy are the main factor why we get our vehicles serviced there." Always look for the Coupons Kelly Ford advertises. Every little bit helps. More

terrific!! All the staff at Kelly Ford in Melbourne, Florida are always friendly, professional, competent and knowledgeable. They try very hard to please the cus All the staff at Kelly Ford in Melbourne, Florida are always friendly, professional, competent and knowledgeable. They try very hard to please the customers. The few times that I have gone to a different service center I have regretted it. It's Kelly Ford who fixes the problem immediately.. Traci Daly & Tabby Collins are wonderful!! They are both very friendly and well educated in the car business. They always take the time to make sure all my service issues are resolved. If there is a question they can't answer they find the answer. When I am comfortably sitting in their waiting room(s), watching cable TV while drinking one of their many flavors of coffee or having a cold refreshing beverage while eating their fresh popcorn, Traci and/or Tabby will often take the time to chat with me in the customer lounge. Not just about cars but life in general. It makes for a fun day. It's because of this relaxed soothing atmosphere that customers often enjoy chatting with one another. It's a stress free environment and experience. Free transportation is always available at all times. I can disappear while my car is being serviced and go any where within their mileage limits. Such as back & forth to lunch, movie, home, etc. Cheryl Shaton is also an asset to this dealership. She too is always accessible, smiling and knowledgeable. As well as very patient while giving GPS instruction. I have leased and purchased cars from Kelly Ford. I try to have all service done at this dealership. As for sales, Vinny Amore is my guy!. He is friendly, well-informed and tries very hard to get the best deal(s) for the customer. I have recommended this Ford dealership and will continue to do so. More