Kelly Ford - Service Center

Service I did not buy my ford focus at this dealership. I was on vacation an needed a oil change for my car. Tabby took care of all that needed to get done fo I did not buy my ford focus at this dealership. I was on vacation an needed a oil change for my car. Tabby took care of all that needed to get done for my car. Treated me as if I had bought my car there. Greeted me with a smile when I first walked in. Kept me informed on how things were going. Nice to see a person with such a great attitude very polite. Thank you again!! More

Service Tabby provides awesome customer service. I have been coming to Kelly Ford for several years now and she provided, hands down, the best customer servic Tabby provides awesome customer service. I have been coming to Kelly Ford for several years now and she provided, hands down, the best customer service I have ever experienced. She is fast, polite, efficient, and pleasant. Spectacular experience. Thank you so much! More

Excellent service department Sean took really good care of my vehicle. I asked him to call me before any work was done so I could properly budget for the bill. He called me back Sean took really good care of my vehicle. I asked him to call me before any work was done so I could properly budget for the bill. He called me back and told me there was no need to do a brake job on the car. I appreciate the honesty of the service department at Kelly Ford. I had my vehicle back sooner than I expected and the entire process went very smoothly. I highly recommend the service department at Kelly Ford. Sean was awesome! More

Exceptionall Plus Mr Vazquez went above and beyond giving me a ride home when the shuttle would not take me because I had a 10 lb min pin with me Also I had a 07: Plus Mr Vazquez went above and beyond giving me a ride home when the shuttle would not take me because I had a 10 lb min pin with me Also I had a 07:30 am apt but they didn’t have my tire for the Ford Mustang they had to order it it would have been 3:30 when my car was finished I truly appreciate the ride home! More

Excellent Milton did an excellent job. He got the description of the problems down accurately and quickly. Explained the warranty and coverage in a clear mano Milton did an excellent job. He got the description of the problems down accurately and quickly. Explained the warranty and coverage in a clear manor. More

Mercury Mariner "Front End Repairs" Tabby Collins was awesome! She was enthusiastic, knowledgeable and most of all CARED about her customers. Tabby hustled and even came in on her time Tabby Collins was awesome! She was enthusiastic, knowledgeable and most of all CARED about her customers. Tabby hustled and even came in on her time off to help resolve a mechanical issue. Her high standards represents Kelly Ford well. More

Radio replacement and service work Derek Ertz-Berger was totally helpful, professional and personable. It was a pleasure working with him! After my experiences with another dealership I Derek Ertz-Berger was totally helpful, professional and personable. It was a pleasure working with him! After my experiences with another dealership I definitely will be going to Kelly Ford for my service needs from now on! More

Service and recall work Tabby was very helpful and got all the work completed at this service visit within the timeframe that was advised and was a pleasure to deal with. Tabby was very helpful and got all the work completed at this service visit within the timeframe that was advised and was a pleasure to deal with. More

F150 in service dept Very helpful. Only had it 2 1/2 weeks. Needed new coolant jug and hose. Didn't charge deductable since had it less than 30 days. Very helpful. Only had it 2 1/2 weeks. Needed new coolant jug and hose. Didn't charge deductable since had it less than 30 days. More

Fast Friendly and Professional. Bob Doyle is the BEST! He did it ALL and went out of his way and then some. Bob was knowledgeable and Professional. His follow-up was greatly apprecia Bob Doyle is the BEST! He did it ALL and went out of his way and then some. Bob was knowledgeable and Professional. His follow-up was greatly appreciated. THANKS BOB DOYLE!!! More