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Kelly Ford - Service Center

Melbourne, FL

4.7
473 Reviews
Call Service Center (321) 254-4283

473 Reviews of Kelly Ford - Service Center

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September 13, 2024

Courteous and quick service, very customer orientated. Accurate diagnosis and repair. Friendly no waiting and helpful. More

by Tzelisko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wison Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Kelly Ford responded

Tzelisko, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

August 19, 2024

I originally bought my vehicle from Palm Bay Ford. Before the deal was done I knew I would never go back. I changed my service to Kelly Ford as soon as I left. With the service I have received from More

by krissywiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talyn Johanesen
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Aug 19, 2024 -

Kelly Ford responded

Krissy, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

August 07, 2024

Appoint was made quickly and the entire staff were extremely courteous and helpful. Special mention for Ms Taylen... she was above and beyond with her customer service More

by LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylen
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Aug 08, 2024 -

Kelly Ford responded

LJ, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

August 01, 2024

Had my 2020 F150 serviced 30K, along with wiper arm recall and tail gate wiring Picked up vehicle, was washed, but outside mirrors had soap residue could almost not see in them. Hand towels left in c More

by bill.mcilwraith1391
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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July 12, 2024

Lee, the service advisor treated me great took care of all my problems, And the fellas that take your keys when you drive in More

by Pcreaden3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Mercier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

July 10, 2024

The service department always does an excellent job. The quicklane personnel are friendly and courteous. More

by Garyarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Mercier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Kelly Ford responded

Gary, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

July 09, 2024

Excellent customer service! Appreciate service adviser Talyn - service adviser was great with communication and going beyond to get vehicle back to me as soon as possible. More

by Kim.mcnear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talyn
Report | Print
Jul 09, 2024 -

Kelly Ford responded

Kim, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

July 05, 2024

The service department is excellent. They informed me of all options, pricing included. Everyone was courteous, the work was done quickly. I am extremely disappointed that Ford has s More

by Melody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Craft
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Jul 05, 2024 -

Kelly Ford responded

Melody, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

July 03, 2024

Honest, integrity and excellent service are words I would use to describe my experience at Kelly Ford in Melbourne, FL! My service advisor, Talyn Johansson, was extremely knowledgeable and kept me informed e More

by ns.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talyn Johanesen
Report | Print
Jul 03, 2024 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Boyd Morrow General Sales Manager (321) 504-8325

July 02, 2024

Terrible Repair Work! They improperly installed the fuel tank after a fuel pump repair. We found later at another dealership that bolts were missing and tank was grinding More

by Rayzac22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wison Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Kelly Ford responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Ford. Please reach out to me on my personal cell phone, 760-718-9469, so that I can address your concerns. Sincerely yours, Jeremy Collins, Florida Market Fixed Operations Director, Kelly Ford & Infiniti of Melbourne.

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