Kelly Ford - Service Center

Relaxed experience My experience at Kelly Ford is always good. Kelly Ford's team is always helpful and knowledgeable in the Sales and Service dept. Thank you Kelly Ford My experience at Kelly Ford is always good. Kelly Ford's team is always helpful and knowledgeable in the Sales and Service dept. Thank you Kelly Ford and the great team for providing quality service. More

Great complimentary service ! Was there for airbag recall fix. Lee helpful, called me when they were done. I asked if I could get an estimate on a minor part on the front bumper at Was there for airbag recall fix. Lee helpful, called me when they were done. I asked if I could get an estimate on a minor part on the front bumper at the same time. He accommodated my request. John in the repair shop was nice enough to reattach my black screen on the bumper to get me by. More

Good experience. Your service advisor Derek did a great job of getting the problem solved and taken care of. He is great to deal with and cares for the customer. Your service advisor Derek did a great job of getting the problem solved and taken care of. He is great to deal with and cares for the customer. More

Great service and Awesome & Best Service Advisor I have had issues in the past Derek Ertz-Berger was great from the time I walked in till my car was done! He took care of everything, including settin I have had issues in the past Derek Ertz-Berger was great from the time I walked in till my car was done! He took care of everything, including setting me up with a rental with no loaners available, set my mind at ease with what to expect what was wrong, and a excellent time frame. Derek made this the best experience I have ever had with a Dealership, and most I care not to comment about or trust! More

Best service and best service advisor! After having a few issues at other Ford dealership, I decided to give Kelly ford a shot. As soon as I came in, Derek was proactive to see what was goi After having a few issues at other Ford dealership, I decided to give Kelly ford a shot. As soon as I came in, Derek was proactive to see what was going on with my vehicle. He listened to my concerns, and made sure to address them properly. After my car sitting at another shop for almost two weeks for something simple, I expected something similar at Kelly. But no! Vehicle was returned to me same day and with extreme satisfaction. Quick, efficient and friendly. Since then, I’ve been back to Kelly and plan on sticking with it. Want to give a HUGE shoutout to Derek, since he was able to take care of the issues I had with my car and give me top satisfaction. He really takes care of his customers. More

Car maintenance I brought my explore in to be looked at after the check engine light came on. I was given an edge so I wasnt stranded. My explore was done with in a t I brought my explore in to be looked at after the check engine light came on. I was given an edge so I wasnt stranded. My explore was done with in a timely manner and have had no futher issues!! More

Service Center This was my 1st visit to Kelly's service center. Nick Palumbo was friendly and helpful. I got the service I wanted for my car with his help. This was my 1st visit to Kelly's service center. Nick Palumbo was friendly and helpful. I got the service I wanted for my car with his help. More

Oil change experience Kind and immediate service; provision to set up my "portable" office while the work was being completed; refreshments; reasonable cost for the oil cha Kind and immediate service; provision to set up my "portable" office while the work was being completed; refreshments; reasonable cost for the oil change service. More

Awesome Service Advisor Derek is the best service advisor! When I first started coming I was disappointed with the service I was receiving. Once I met Derek we sat down and d Derek is the best service advisor! When I first started coming I was disappointed with the service I was receiving. Once I met Derek we sat down and discussed a course of action for my vehicle. Instead of brushing my issues off he took the time to make sure they were addressed. When I debated on upgrading my vehicle Derek helped me find the best salesman to show me around to make sure I got the best options for when I was ready to upgrade. Derek is efficient, trustworthy and dedicated to helping his customers. If you are interested in coming to Kelly Ford I recommend the switch just because of the commitment to serving that Derek has. More

Help with repair of FORD F-150 truck. During last service visit it was discovered I had unusual wear on rear wheel breaks. Normally not covered under warranty but only had the truck 18 mon During last service visit it was discovered I had unusual wear on rear wheel breaks. Normally not covered under warranty but only had the truck 18 months. With the help of Jeremy Collins I was able to get reimbursement to cover the full repair. Outstanding work. This is the forth F-150 I have owned in the past 20 years, most have been bought at Kelly Ford. More