Kelly Ford - Service Center

Quick Tire Change Came in to get my tires replaced and Sean was quick to assist. Had the tires replaced in no time and for a reasonable price. Thanks Sean! Came in to get my tires replaced and Sean was quick to assist. Had the tires replaced in no time and for a reasonable price. Thanks Sean! More

They did a great job. I am very pleased with the service I received at Kelly Ford recently. They fixed the problem with my transmission and my car is running better than ev I am very pleased with the service I received at Kelly Ford recently. They fixed the problem with my transmission and my car is running better than ever. More

Stay Faraway THESE PEOPLE ARE CRIMINAL AND NEGLIGENT. THEY DO NOT STAND BEHIND THIER PRODUCT OR WORK. STAY AWAY. 3 months after my 5 year warranty expired Kel THESE PEOPLE ARE CRIMINAL AND NEGLIGENT. THEY DO NOT STAND BEHIND THIER PRODUCT OR WORK. STAY AWAY. 3 months after my 5 year warranty expired Kelly Ford "discovered" that the undercarriage of my car had rusted out and needed to be replaced at a cost of $1800. Now I had been bringing my car to Ford for service every 10K miles since I bought and now all of the sudden I had a major rust issue!! Kelly Ford told me I would need to deal with Ford directly. I called Ford. After not getting any response for 2 weeks, they finally did get in contact with me through Kelly Ford and offered to pay $800 and I pay $1000. I continued to complain and wait another week. They came back that they pay $1000 and I pay $800. Although I thought it was totally negligent (or criminal) that Kelly Ford never caught the issue when under warranty I no longer wanted to fight with them. I paid the $800 and got the work done. The day I picked up the car, I noticed it was strongly pulling to the left side. The next day I called Kelly Ford to make an appointment to bring it in at my next available day. My wife gets there and is told car is out of alignment it has nothing to do with repair and that will be $129. She called me I argued with KF that it started right after I got the previous work done. They would not budge. I told my wife to take to another garage. Ten minutes later I get a text to come back as they changed their mind and they will pay. You gotta be kidding me!!! Took car to Tire Kingdom who is doing alignment for $79. I am done with Kelly Ford. The obviously have no idea how to treat a customer who has loyally bringing their car to them for 5 years. THESE PEOPLE ARE CRIMINAL AND NEGLIGENT. THEY DO NOT STAND BEHIND THIER PRODUCT OR WORK. STAY AWAY. More

Fantastic Friendly, courtesy and helpful beyond belief! I wished I lived closer as I would go to Kelly Ford for all of my automotive needs.They saved my winter Friendly, courtesy and helpful beyond belief! I wished I lived closer as I would go to Kelly Ford for all of my automotive needs.They saved my winter vacation. More

Excellent customer service with Sean Sean was on top of the repair of my car he’s wonderful and responds quickly, cates about his customers thank you Sean for all your hard work Lind Sean was on top of the repair of my car he’s wonderful and responds quickly, cates about his customers thank you Sean for all your hard work Linda German More

Had a system warning that it was off upon entering my car This had occurred three times. Did not have an appointment but went in and they determined that a new battery was necessary. New battery installed. This had occurred three times. Did not have an appointment but went in and they determined that a new battery was necessary. New battery installed. More

Quick service Brought our 17 Escape in for an oil change. Service Advisor Will-son Vazquez quickly and efficiently got the car info. then took the time to look up o Brought our 17 Escape in for an oil change. Service Advisor Will-son Vazquez quickly and efficiently got the car info. then took the time to look up our service plan and advised of additional maintenance which needed to be done, all covered under the plan. Friendly and courteous, Customer Retention Manager Tabby Collins made sure we were completely satisfied (we were). Thank you, Will-son and Tabby! More

Excellent Service folks at Kelly Ford I have been coming to Kelly Ford since 2009 for my F150 and now have two F150s. Love my trucks. I have been extremely happy working with both Jerem I have been coming to Kelly Ford since 2009 for my F150 and now have two F150s. Love my trucks. I have been extremely happy working with both Jeremy and Derek in the service department for years. They are good folks and are great at customer service and experience. Thank you both. More

Great Service!! Dealership we purchased our truck from service Dept. was horrible. we called KellyFord, they fixed our problem that other dealership didn't fix right Dealership we purchased our truck from service Dept. was horrible. we called KellyFord, they fixed our problem that other dealership didn't fix right in ONE day. We're Very impressed. More

10/10 for Kelly Ford! My husband and I switched over to Kelly Ford after buying our used Fiesta last year, and we haven't looked back. Kelly Ford are just fantastic people My husband and I switched over to Kelly Ford after buying our used Fiesta last year, and we haven't looked back. Kelly Ford are just fantastic people to deal with - straightforward, honest, prompt and friendly - and good value to boot. It's good to know there are still businesses like that out there who are fair and don't just want to charge you as much as they possibly can. I would like to say a special thanks to Sean Krisanda who helped us out - our minor repair was handled quickly and professionally, and I was back on the road within an hour or so of driving in. If anyone else is considering dealing with Ford, I recommend them to you wholeheartedly! Angela More