Kelly Ford - Service Center

warranty claim Recently went to Kelly Ford with a windshield problem on my Ford Transit. Jim Wilson and Frank Perez determined that there is a blemish in the glass a Recently went to Kelly Ford with a windshield problem on my Ford Transit. Jim Wilson and Frank Perez determined that there is a blemish in the glass and worked with Ford to process a claim for replacement. I'll be waiting for an appointment to actually have the replacement done but, cannot say enough about the professional and friendly actions of these two Kelly Ford Service Department guys. They are a credit to their Company and are a large part of why my wife and I depend on them to maintain our Ford vehicles. More

great service ~~ Received good pricing estimate information for repairs and painting at body shop. Very thorough. They also were able to replace a worn part very q ~~ Received good pricing estimate information for repairs and painting at body shop. Very thorough. They also were able to replace a worn part very quickly. ~ Oil change and tire rotation done too. Also received information on replacing some more items. ~~ Inside phone customer service woman was wonderful and and so nice to talk to. I felt welcomed to be there. More

Please stay away from Kelly Ford They ended up taking three days to do a job that should have taken a half a day. They said I had broken parts (that they found) on my vehicle that wer They ended up taking three days to do a job that should have taken a half a day. They said I had broken parts (that they found) on my vehicle that were working properly prior to service. Somehow, the mileage actually went down from the time I dropped it off and when I picked it up; Over 300 miles. They took my vehicle through their carwash that I specifically asked them not to, then let the water sit in the sun to dry. I definitely recommend Kelly Ford as the dealership to stay away from. Their sales department is greedy and their service department is shady. Not to mention, before this service, one of the technicians saw me outside of the dealership and asked me why I was driving my vehicle, and that it wasn't safe to drive. If the advisor had told me that, I wouldn't have been driving my vehicle. There mustn't be any communication amongst the department. More

Excellent experience with a knowledgeable service advisor I recomend this service center for regular maintenance and trouble shooting issues with your automobile. The service advisors will over see the proces I recomend this service center for regular maintenance and trouble shooting issues with your automobile. The service advisors will over see the process from start to finish. I have always had an excellent experience here. More

Recall, Clutch repair and trade-in Escape for Explorer Customer service was amazing that you got all your help. I don'd see his name but during my visit for a recall Wilson at service desk helped me and gu Customer service was amazing that you got all your help. I don'd see his name but during my visit for a recall Wilson at service desk helped me and guide me through all the thing that were happening and answered all my questions. Thank You everyone for your hard work and amazing service. More

Great customer service Derek went above and beyond To make sure I was taken care of. Explained all service work and kept me informed throughout the process. Very courteo Derek went above and beyond To make sure I was taken care of. Explained all service work and kept me informed throughout the process. Very courteous and helpful. I’ll definitely ask for him for future service. More

Kristina did a good job Kristina verified what the issue was so that she could prepare a accurate write up. Called to inform me that a part would have to be overnighted. Aske Kristina verified what the issue was so that she could prepare a accurate write up. Called to inform me that a part would have to be overnighted. Asked if I could leave the vehicle or whether or not I would need to have a driver come get me to retrieve it. Bottom line, she did everything she needed to do. Well satisfied. More

Exceptional dealership We were out of town when our blower motor quit working. We contacted Kelly Ford. Derek was a great guy to work with. His PR skills are excellent. He w We were out of town when our blower motor quit working. We contacted Kelly Ford. Derek was a great guy to work with. His PR skills are excellent. He was extremely efficient at dealing with my warranty company. My car was finished when promised. Thank you to Derek and the Kelly Ford team More

Best auto repair experience ever! One morning on the way out all my maintenance lights started showing up on the dash. A quick call to Kelly Ford for help and we were in getting it al One morning on the way out all my maintenance lights started showing up on the dash. A quick call to Kelly Ford for help and we were in getting it all repaired. They diagnosed the problems, presented a quote, talked me through it explaining everything so clearly and then fixed it all and I was soon back on the road with a job well done. Sean K, our service adviser, was so wonderful, polite and thorough answering all our questions.. I would absolutely recommend Kelly Ford. More

GREAT !!!!!!!!!!!!!!!!! Sean Krisanda is a GREAT asset to Kelly Ford . He is excellent . His explains everything in detail and helps in every way he can . Go to Kelly Ford Sean Krisanda is a GREAT asset to Kelly Ford . He is excellent . His explains everything in detail and helps in every way he can . Go to Kelly Ford you will not be sorry . More