Kelly Ford - Service Center

The Best honest, professional, fast, efficient service. I travel from the Orlando area to Kelly Ford Melbourne FL. to have service and repair work on my 2013 Ford Explore and my 2001 Ford F350. I do this be I travel from the Orlando area to Kelly Ford Melbourne FL. to have service and repair work on my 2013 Ford Explore and my 2001 Ford F350. I do this because of the consistent commendable, friendly and professional customer service. Mr. Jim Wilson is my go to for fast and professional oil change and minor repair. Mrs Kristina Dispigna has been highly instrumental in a successful major transmission repair on my F350. Mrs Dispigna took the pro active role in following up on repair status and keeping me informed of every status to completion. Not only was my vehicle repaired but it was returned to me very clean. Mr Jeremy Collins as always like he did when he was my service rep again took a personal concern regarding the maintenance of my vehicles and the service being provided. These individuals HIGHLY REPRESENT KELLY FORD. I commend them for the best customer service that I have received in Florida. Thank you Mrs. Kristina Dispigna, Mr. Jeremy Collins and Mr. Jim Wilson. More

5 star service If your looking to have your vehicle repaired or serviced...Look no further...Kelly Ford is the place to go.Great customer service.Keep you updated of If your looking to have your vehicle repaired or serviced...Look no further...Kelly Ford is the place to go.Great customer service.Keep you updated of progress of repairs.Has a courtesy van for rides.I was able to review my bill prior to picking up vehicle. And pay for it..what a time saving .convenience . I have used their service department for years and they are always looking for ways improving customers experience... 5 STAR service More

Exceptional Customer Service! I called the service department one afternoon around 5:45 p.m. when I realized my key fob wasn't working. I had the good fortune of speaking with Mr. I called the service department one afternoon around 5:45 p.m. when I realized my key fob wasn't working. I had the good fortune of speaking with Mr. Derek Ertz-Berger who told me to come right over to see if he could help solve the problem. He normally leaves at 6:00 p.m., but would wait for me to come in (I only live about 10-12 min. away). I arrived right at 6:00 p.m. and Derek was there to help! He tried the simple fix of replacing the battery, which didn't work so after doing a couple of other tests, he said the key fob needs to be replaced. He made sure I knew how to lock my car using the keypad on the car door and told me to come in early the next day (Sat. May 15th). I came in the next day and Derek took care of my car within an hour. He provided exceptional and friendly customer service with competence and ease and made this a pleasant experience! Thank you! More

Best dealership experience I’ve ever had. We are a 4 Ford family, and just moved to Melbourne from the Carolinas. My work van suddenly could not hold a charge with the battery. Made a call, se We are a 4 Ford family, and just moved to Melbourne from the Carolinas. My work van suddenly could not hold a charge with the battery. Made a call, set an appointment and could hardly believe how smooth and fast Kelly Ford took care of it. Kristin and Jim were total professionals and the hole process was unlike any other dealership experience I’ve ever had. We have found our hometown dealership and couldn’t be happier!!! 5 stars only because I can’t give 6 stars. More

Kristina gave awesome service Had problems with my truck, called into kelly ford and landed with Kristina which I couldn’t of been more happy about. She was on top of everything ev Had problems with my truck, called into kelly ford and landed with Kristina which I couldn’t of been more happy about. She was on top of everything even with being out sick she would still contact me and let me know what was going on. I didn’t have another vehicle to use in the time of my truck being in the shop but I didn’t have to worry because Kristina put me in a loaner with no questions asked. Every step of the way I was very pleased with the service. Thank you Kristina for exceptional service. More

Body Shop employees ROCK!!!!!!!! John, Viko and Pete from the body shop were helpful, kind and understanding. It's all about customer service for these three. Great communication ! I John, Viko and Pete from the body shop were helpful, kind and understanding. It's all about customer service for these three. Great communication ! I went in with body damage from my car and when I walked in Viko greeted me with a smile and had my rental there in a heartbeat. Pete called me several times to update me on my car and John, Viko and Pete took care of a insurance problem that I was having due to mis-communication from the other parties insurance company. They were so relatable and totally understood where I was coming from. I don't want to say that I'll go back for that would mean I'd need more body work, so when I get my car serviced I will stop in and say hello. :) More

Great Customer service, Very polite quick service grade waiting area with refreshments tell you what if any problems that exist that you’re not aware of very responsive on th Very polite quick service grade waiting area with refreshments tell you what if any problems that exist that you’re not aware of very responsive on the phone when calling Frank Perez great service guy but deafly recommend them to anybody else thank you Frank More

Family Fun at Ford Our kids just LOVE going to Kelly Ford for our regular maintenance visits. They enjoy the fresh popcorn, the big screen tvs, the high tables where the Our kids just LOVE going to Kelly Ford for our regular maintenance visits. They enjoy the fresh popcorn, the big screen tvs, the high tables where they can color while they wait and the incredible staff. The Ford team members stop by our table, visit, bring coloring books for the kids and make sure we are comfortable. Special thanks to Sean Krisanda for taking great care of our car in the service department, Tabby Collins for seeing to all the details of kids and car seats when necessary, and to Alicia Kelly for her high standards of excellence. Looking forward to our next visit! More

Excellent experience Was in for service and was treated exceptionally well. The service was timely, fairly priced and delivered with full explanation of the services. I Was in for service and was treated exceptionally well. The service was timely, fairly priced and delivered with full explanation of the services. I will definitely be returning. Thank you Sean! More

Service Review I purchased my Ford Focus ST new from Kelly Ford in 2013. Since then I have had all maintenance and warranty work performed at the dealership. Over th I purchased my Ford Focus ST new from Kelly Ford in 2013. Since then I have had all maintenance and warranty work performed at the dealership. Over the years my satisfaction with the service has varied from marginal to excellent depending upon which service advisor handled the job. Within the last year or so I began working with Tabby Collins. She has been absolutely outstanding. She is very personable, knowledgeable, and thorough in everything she does. She is a joy to work with! Kelly Ford should be very happy to have her on their team. I need to add a quick comment about the technicians. They do excellent work and have kept my car in tip-top condition. Kudos to them all. More