Kelly Ford - Service Center

Derek was extremely helpful. I came in for my radio and Abs light issues. Derek explained that the radio had to be ordered but the Abs rear sensor would be replaced. The only issue I had was waiting 6 hour Abs light issues. Derek explained that the radio had to be ordered but the Abs rear sensor would be replaced. The only issue I had was waiting 6 hours then being told I was getting a rental car with no explanation as to why. More

Effortless and Efficient I went in for standard maintenance. The service team found there was a wire damage caused by a squirrel chewing on it. I filled out my insurance claim I went in for standard maintenance. The service team found there was a wire damage caused by a squirrel chewing on it. I filled out my insurance claim in the waiting area. Frank took care of everything from there. I just waited for repairs to be done (quickly) while he worked with the insurance company to get what they needed. Best dealership ever! More

Superior Customer Service I was really impressed with Mr Wilson Vazquez when I came in to get my oil changed on my 2013 Ford Explorer. I have had excellent service from Mr. Vaz I was really impressed with Mr Wilson Vazquez when I came in to get my oil changed on my 2013 Ford Explorer. I have had excellent service from Mr. Vazquez on several occasions in the past on this vehicle and my 2001 F-350. He has always kept me informed of the status of my vehicle during maintenance. He is always professional, knowledgeable, caring and polite. I commend him for the fast and superior service that he always provides. He is an excellent representative of Kelly Ford. Best wishes to the Kelly Ford Family. Sincerely Raymond J. Thorpe More

Outstanding service and treatment we received. A plus all the way. Jim Wilson kept us updated and explained in detail about the concerns we were having. the way. Jim Wilson kept us updated and explained in detail about the concerns we were having. More

Superb Service! Derek Always Looks Out for His Customers! Derek got me in for my oil change service. It was done right and on time. Derek recommended some additional things that should be done, but was not hi Derek got me in for my oil change service. It was done right and on time. Derek recommended some additional things that should be done, but was not high-pressure about it. That's how he is, and he always looks out for the customer. More

Great customer service and communication Kelly Ford was able to give me an appointment time that worked perfectly for me. As soon as I showed up, there was a friendly service advisor ready to Kelly Ford was able to give me an appointment time that worked perfectly for me. As soon as I showed up, there was a friendly service advisor ready to help me. My car was finished quickly and there was good communication via a phone call, text, and email. More

Always a Pleasant Experience The quick lane crew were great. My Service Advisor DJ got me taken care of as usual. The shuttle driver was awesome. The full detail made my Mustang s The quick lane crew were great. My Service Advisor DJ got me taken care of as usual. The shuttle driver was awesome. The full detail made my Mustang showroom ready! More

Excellent, Responsive Emergency Service & Friendly Staff! I needed a critical repair while traveling. My Pup, Sonny, was with me. Everyone pulled together to get the job done and us back on the road. Pete I needed a critical repair while traveling. My Pup, Sonny, was with me. Everyone pulled together to get the job done and us back on the road. Pete (the Technician) had to fabricate the necessary brake part, install and test it. Backed up by Sean, the Service Manager and DJ, the Service Advisor (and the whole Team there) we were back on the road with happy memories of everyone at Kelly (including others who stopped to admire Sonny -- a gregarious, but well mannered Golden Retriever. Although we had to drive all night to make our appointed destination, the work Pete and the Kelly Team did performed flawlessly. More

Not Happy Service NOT great I will NEVER pay $400 for the work they did again. They told me one price, then billed me for another. No more Kelly service depa Service NOT great I will NEVER pay $400 for the work they did again. They told me one price, then billed me for another. No more Kelly service department. More

my experience in a nut shell at Kelly Ford. Professional, curtious, and friendly at all times. Frank kept me informed as to what my vehicle needed, how long it would take and even offered a free Professional, curtious, and friendly at all times. Frank kept me informed as to what my vehicle needed, how long it would take and even offered a free car wash, can't ask for any better service. More