Kelly Ford - Service Center

Electrical problem on my F-250 resulted in engine failure I had my truck completely packed with personal and softball gear. I was enroute to play in a national softball tournament (we won!!!) when all cockpi I had my truck completely packed with personal and softball gear. I was enroute to play in a national softball tournament (we won!!!) when all cockpit gauges/ABS went to zero. I called Sean Krisanda-service manager-telling him the truck was being towed and I would be out of town for a week. I bought the truck from Kelly Ford 17 yrs ago and have been dealing with Sean for many years. I deal exclusively with Kelly to service my truck and have never left the dealership dissatisfied with quality of work, pricing, etc. They always offer a 10% military discount ; I'm a Marine veteran. Because Sean was recently promoted, Josh Garcia took charge of my case and hit the ground running. It was a complicated case involving AGM batteries, alternator, and another electrical part that needed to be replaced. Batteries were under warranty with Interstate, alternator was under warranty with Ford, and the other part was a special order. Josh kept me updated between games and made me feel I was his only client. In my view this was a complicated case with several moving parts. Josh put it together professionally and was a pleasure dealing with. In the future, he'll be my "go to adviser." Note: as I was leaving the dealership Josh told me he was also a Marine and we determined we were in the same unit but at different times. Small world! More

Thank you so much Sean for all you’ve done. I cannot express how happy I am with the outcome of my vehicle repairs. You are truly the BEST!!! express how happy I am with the outcome of my vehicle repairs. You are truly the BEST!!! More

So Pleased Several months ago I brought my Cadillac to a Kelly Ford for brakes. Yes decision I could have made. Sean K was awesome he was able to beat Cadillac's Several months ago I brought my Cadillac to a Kelly Ford for brakes. Yes decision I could have made. Sean K was awesome he was able to beat Cadillac's prices by a lot and my truck has been running great. More

We bring all our cars to Kelly Ford for service and have had a positive experience every time. Sean K is outstanding with his courteous professionalism. had a positive experience every time. Sean K is outstanding with his courteous professionalism. More

Josh was friendly very helpful took care of everything got me my car back right away very happy with him!would ask for him next time got me my car back right away very happy with him!would ask for him next time More

Exceptional customer Service equals rewarding experience On December 11, 2019 Mr Frank Perez not only provided friendly, professional service. He went above and beyond to diagnose and correct the transmissio On December 11, 2019 Mr Frank Perez not only provided friendly, professional service. He went above and beyond to diagnose and correct the transmission problem that I was having with my 2013 Ford Explorer. The service was on point and I was out in a very short time. Mr Perez presented a very high standard in representing Kelly Ford. I highly commend Mr Perez for his professionalism. More

Maintenance issue The initial contact for mx went expeditiously. I was handed off to David Skinner, the Service rep. He asked me what was going on with the vehicle. Af The initial contact for mx went expeditiously. I was handed off to David Skinner, the Service rep. He asked me what was going on with the vehicle. After my description, he knew instantly what the issue was. He assured me a prompt fix could be done and asked if I needed a ride home. When I picked up the vehicle, he went over the paperwork thoroughly with me, then made sure the vehicle was cleaned on the exterior (a pleasant surprise). The vehicle performs like it was new. David is a superb service rep! More

Friendly Service My service writer, Wilson Vazquez, was super friendly and kept me well informed on the progress of my truck during my wait for my 30,000 mile service. My service writer, Wilson Vazquez, was super friendly and kept me well informed on the progress of my truck during my wait for my 30,000 mile service. . More

I am always blown away by the service here! The follow ups are flawless. Phone call, text message, AND an email? I’ve never seen such thorough communication from a service center before. They make everyth ups are flawless. Phone call, text message, AND an email? I’ve never seen such thorough communication from a service center before. They make everything a breeze and completely stress free. I dealt with Josh first thing in the morning who confirmed they received my car that I dropped off after hours the night prior via key drop box. He reviewed what I thought was wrong, gave me a price estimate per my request (which I had actually called for several days earlier... he remembered!), walked me through what the process would be and how long it would take. About an hour later (exactly when he said it would be finished), I got a called from his associate, Dave, who mentioned he knew I was being assisted by Josh prior but that he was taking over just for a few minutes. (Great communication, guys!!) Dave offered to do some additional maintenance on my vehicle since I was due for an oils change and they had time. Josh then called back later to confirm everything was good to go. When I walked in and said my name, Josh knew exactly who I was and had me in and out in under 15 minutes. The friendliness of the staff, convenience of after hours drop off, and the thorough communication is exactly why I go here! Being a young adult, it’s hard to know who the right auto mechanics are but I have no doubt in my mind that I made the right decision trusting Kelly Ford. It’s such an easy and stress-free experience. More

Brought in our Escape for a warranty issue. Derek completely understood our concern(s) and fully explained the process involved in successfully resolving the issue. We were very impressed by Derek’s completely understood our concern(s) and fully explained the process involved in successfully resolving the issue. We were very impressed by Derek’s courteous and efficient service. Thank you Derek! More