Kelly Ford - Service Center

Awesome customer service I went in for an oil change and was able to get recall work done at the same time. They have a nice little play area for children which my granddaught I went in for an oil change and was able to get recall work done at the same time. They have a nice little play area for children which my granddaughter took full advantage of. Several other workers came and checked on us while we were waiting which I thought was quite nice. Josh even had my car washed for me before I left! They are quick and efficient, I was in and out in less than an hour! Thanks again! More

I always go here for my service! What can I say about Derek? His number one priority is customer service. When I call, he gets me an appointment that I can live with and fits into my What can I say about Derek? His number one priority is customer service. When I call, he gets me an appointment that I can live with and fits into my schedule. He recommends various service options, but doesn't push. Derek always makes sure that the service on my truck is done when he says it will. The truck was cleaned, inside and out. It was a pleasure getting into it and driving away. More

This establishment consists of a mannerly, kind and professional staff. The building is immaculate and even offers a kids playroom!! It is very well maintained and the staff are so friendly and welcomi professional staff. The building is immaculate and even offers a kids playroom!! It is very well maintained and the staff are so friendly and welcoming. More

Honest, trustworthy and most knowledgeable service around The service department at this dealership has always gone out of their way to treat me with the highest level of respect and courtesy. They are fair a The service department at this dealership has always gone out of their way to treat me with the highest level of respect and courtesy. They are fair and honest and tell you exactly what you need for your car and there is no high pressure tactics to just get your money here. I trust my vehicle to them and they always take great care of it, they even washed and vacuumed it for me before returning it to me. I had to leave it with them overnight so they could complete the work I requested of them and they even made arrangements for me to be picked up for a rental car until I could pick my car up. The technician knew right away what repairs I needed and I was called within the hour of me dropping off the car. I LOVE my car and Kelly Ford shows me they love my car too! More

Truck Repair and service I have used this dealership since 2001. I bought a truck from them and drove it for 12 years before trading it. plus I have a 01 Ranger as an everyda I have used this dealership since 2001. I bought a truck from them and drove it for 12 years before trading it. plus I have a 01 Ranger as an everyday driver they take care of for me. They listen to my concerns and repair my truck right the first time. This time I had a couple of issues that needed attention and I described what was going on. They fixed those issues and completed my service in a timely manner. They took me home picked me up when complete. They were responsive and courteous. More

The new area where you check in is much better, less confusion, flows better. My service advisor Derek is best advisor I have ever had. So very honest, goes out of his way to explain, he's the best. confusion, flows better. My service advisor Derek is best advisor I have ever had. So very honest, goes out of his way to explain, he's the best. More

Out of State and needed Service Derek Ertzberger made us feel very comfortable gave us options that met our needs. Your Dealership along with Derek left a lasting impression on us. Derek Ertzberger made us feel very comfortable gave us options that met our needs. Your Dealership along with Derek left a lasting impression on us. More

Excellent service on manufacturer recall I had an appointment to fix my transmission clutch that i found on my ford pass app as a manufacturer recall. I went to Kelly Ford and Josh Garcia, se I had an appointment to fix my transmission clutch that i found on my ford pass app as a manufacturer recall. I went to Kelly Ford and Josh Garcia, service advisor, greeted me and set me up with an appointment. The day of my appointment they checked me in and set me up with a shuttle ride to work. I waited for 20 min in the "customer area" for my shuttle. Sat in the massage chair they had in there and had the option for free soft drink or coffee while I waited. Entire process from making appointment to being ready kept me very informed every step of the way via phone calls or automated text messages. More

Help with frustrating situration My dealing with Kelly ford was very frustrating. I ordered a passenger side view mirror for my Ford fusion. When the mirror came in, I pick it up My dealing with Kelly ford was very frustrating. I ordered a passenger side view mirror for my Ford fusion. When the mirror came in, I pick it up and took them to collisions department to get painted. There I met John Biansco . John wanted to make sure I had the correct parts before painting. He discovered that the mirror, I was given, would not plug into the outlet on my car and there was a 2nd piece I needed to order to complete the mirror. I went back to the part department to make sure I had the correct part and order the other part of the mirror. They said it was correct but they think I needed a new wire harness because it looked like Ford changed the plug. They ordered the parts and when they came in I drove back to Ford. I was handed the parts and was told to take to a service person to get the wire harness installed. Totally frustrated at this point, I spoke to Sean Krisanda, who found out the plug was changed due to problems and that all the parts I had were correct and the job could be done by them correctly. I trusted Sean to get it done but I was not happy that I had to pay for the harness to be wired in because Ford change the plug due to problems. Then It was a trip back to the collision department for painting with John who assured me that Sean knew his business and I was in good hands. When the painting was done, I went back to Kelly ford to make an appointment with Sean to get the job completed and pay for the painting. Two more trips to Kelly ford and I should be done with this whole mess. Dropped the car off, Sean handled my paperwork, and when I picked it up he made sure everything was in working order. It was such a pleasure to meet your employees, Sean Krisanda and John Biansco. I would consider them big assets to your company. Without them making sure I had everything needed to get the job done and done correctly, I would still have my car in pieces. They made a very frustrating situation so much better with their knowledge, kindness and understanding. M Higbie More

Excellent service Always receive excellent service. Derek Ertz-Berber is my service advisor and his attention to detail is excellent. Appreciate his caring approach t Always receive excellent service. Derek Ertz-Berber is my service advisor and his attention to detail is excellent. Appreciate his caring approach to delivering excellent service. More