Kelly Ford - Service Center

It was very easy to make a service appointment online. Every step of the way through this repair, I felt 'taken care of' by Derek Ertz-Berger. My car was ready BEFORE promised and though I have only had Every step of the way through this repair, I felt 'taken care of' by Derek Ertz-Berger. My car was ready BEFORE promised and though I have only had it back 3 days, it seems to be running great. More

I have always bought Ford products and have always been very happy with Kelly Ford. I feel they go out of their way to give me the best service. From routine maintenance to taking of any problem I have wi very happy with Kelly Ford. I feel they go out of their way to give me the best service. From routine maintenance to taking of any problem I have with the car. The technicians are the best. I am always treated with respect, excellent service and quality workmanship. I recommend Kelly Ford to anyone without hesitation. More

I always go here for my service! Kelly Ford has been around in the Melbourne area for decades upon decades. I've always gotten a fair deal from them, and their service department is t Kelly Ford has been around in the Melbourne area for decades upon decades. I've always gotten a fair deal from them, and their service department is top-notch. Their prices are fair for the work they do. They don't recommend things that don't need to be done, and they get your vehicle in and out in a timely fashion. More

Had an issue with my F150 (transmission issue that affected safe drivability of the truck) and not from the Melbourne area. I called the *other* dealership In the area and was told 1-2 weeks before I affected safe drivability of the truck) and not from the Melbourne area. I called the *other* dealership In the area and was told 1-2 weeks before I could even be seen. Called Kelly ford and spoke with Derek and DJ in the service dept., they said bring it in and they would try to squeeze me in that day or first thing next day. I was seen in MINUTES and had my truck checked in and was back on the road with a rental within a few hours! Derek went above and beyond to ensure I was taken care of and I can't thank him enough! More

Excellent service! Service rep (Mr. Frank Perez) was extremely friendly and listened to my concerns. The repair needed was expensive but he walked me through my options Service rep (Mr. Frank Perez) was extremely friendly and listened to my concerns. The repair needed was expensive but he walked me through my options in an understandable fashion that allowed me to get the best value for what I spent. He organized and completed my vehicle repairs so that the ordered parts needed arrived the day expected and the repair was completed the same day (I picked up the vehicle the day after repair completed due to some personal obligations keeping me from coming to pick up on the day of completion). You are fortunate to have Mr. Perez and the rest of your staff as employees. Everyone I encountered at Kelly was helpful, courteous, friendly, and smiling. More

My friend here is a great salesman and good services. I love this F-150 4x4 truck. Is suit my family need for business. Thank you for your help love this F-150 4x4 truck. Is suit my family need for business. Thank you for your help More

Short wait time, friendly staff. Very comfortable waiting room. Definitely will let all my Ford friends to have their cars serviced here. Will come back for all my car service. room. Definitely will let all my Ford friends to have their cars serviced here. Will come back for all my car service. More

Great Service Adviisor Derek took great care of me,I had to wait for the service on the car and he let me know what was going on each step of the way. So the time went by v Derek took great care of me,I had to wait for the service on the car and he let me know what was going on each step of the way. So the time went by very easy. More

Awesome customer service I went in for an oil change and was able to get recall work done at the same time. They have a nice little play area for children which my granddaught I went in for an oil change and was able to get recall work done at the same time. They have a nice little play area for children which my granddaughter took full advantage of. Several other workers came and checked on us while we were waiting which I thought was quite nice. Josh even had my car washed for me before I left! They are quick and efficient, I was in and out in less than an hour! Thanks again! More

I always go here for my service! What can I say about Derek? His number one priority is customer service. When I call, he gets me an appointment that I can live with and fits into my What can I say about Derek? His number one priority is customer service. When I call, he gets me an appointment that I can live with and fits into my schedule. He recommends various service options, but doesn't push. Derek always makes sure that the service on my truck is done when he says it will. The truck was cleaned, inside and out. It was a pleasure getting into it and driving away. More