Kelly Ford - Service Center

This is a really professional service rep, knowledgeable of the job and willing and able to help meet my vehicle needs. Thank you for all your help. of the job and willing and able to help meet my vehicle needs. Thank you for all your help. More

Frank is a great advisor. He is very knowledgeable and practical. He is always exceeding expectations. My vehicle is ready sooner than promised. Thank you! practical. He is always exceeding expectations. My vehicle is ready sooner than promised. Thank you! More

Great friendly service by DJ! DJ was waiting for me when I arrived 10 minutes early to drop off my car. He reviewed the service with me and I was on my way in 5 minutes to my morni DJ was waiting for me when I arrived 10 minutes early to drop off my car. He reviewed the service with me and I was on my way in 5 minutes to my morning activities with my husband and just 3 hours later, he called me to let me know my car was all done. It was washed and ready when I got back there! More

Professional and pleasant to deal with. Andy in the service department went above and beyond for me. He kept on with my warranty provider to make sure they paid for what needed to be paid for. Andy kep service department went above and beyond for me. He kept on with my warranty provider to make sure they paid for what needed to be paid for. Andy kept in constant communication with me. Excellent service. More

Mr. Kelly I just want to let you know that Derek has helped me through some difficult times with my truck between him and Jeremy I don't think this could ever happen I've had some bad times at the front helped me through some difficult times with my truck between him and Jeremy I don't think this could ever happen I've had some bad times at the front end it's corrected and once again my 2018 F450 pulled through I've been going to Kelly Ford since 2008 and I'll always be going back to Kelly Ford you have some fantastic people there thank you again and Derek you go Way Beyond the extra mile and so does Jeremy you guys go out of your way for me and I really appreciate it mr. Kelly you got some good people there I consider them my friends and family Derek until next time Charles klippel More

Great service I came to the dealership and I explained to the employee DJ Weston that I had an appointment and he took down all of my information. We went over what I came to the dealership and I explained to the employee DJ Weston that I had an appointment and he took down all of my information. We went over what I wanted done to service my car and he told me to wait inside. It didn't take long at all to service the car and I was very happy with the service and professionalism. More

You're lucky to have Derek working for you. I call the dealership to tell them that I Had a small leak coming form the engine area of my 2019 Ranger and she said that she could get me in the nex I call the dealership to tell them that I Had a small leak coming form the engine area of my 2019 Ranger and she said that she could get me in the next day at 7:45 am. Derek Ertz-Berger was my Service Advisor and was a great help in making my service visit a Pleasant experience. The leak ended up coming from the oil filter. It was due for a oil change so I ended up getting the Works Service. More

The best employees giving all customers their best!!!! This dealership has the natural ability and provide a natural professional, friendly and family atmosphere to all of their customers. The service is a This dealership has the natural ability and provide a natural professional, friendly and family atmosphere to all of their customers. The service is always professional and fast. The facility is always clean and neat. Most important honesty is very trusting in this dealership!!! Both Mr. Jeremy Collins and Mr. Frank Perez represent Kelly Ford in a highly commendable manner. I have been to Ford dealers in my Orlando area in the past and for the last five years I drive to Melbourne for all of the service on my vehicles. Thats because of the trusted service and being with the best family of service people. Mr. Collins and Mr. Perez keep up the high standards. More

Scheduled Service I checked my oil life and scheduled my service using my Ford Pass. This was super easy. The service man that helped me was very polite, informative. I checked my oil life and scheduled my service using my Ford Pass. This was super easy. The service man that helped me was very polite, informative. I had an e-mail address issue when trying to use my Ford Pass points. He knew immediately how to resolve my issue, he corrected it and applied my points in only a minute or two. He was very polite, professional, knowledged and kind. This was my 2nd interaction with the service dept. On my first visit, I drove in without an appointment and my experience was just as pleasant. I was greeted right away, my car was taken back for service immediately and the employees were amazing! More