Kelly Ford - Service Center

The best! I will not go any where else. Sent a couple of buddies there. Knowledgeable, patient w/ my silly questions but need butter for popcorn! buddies there. Knowledgeable, patient w/ my silly questions but need butter for popcorn! More

Needed services on my car. The Service department was full but David found a way to get my car in and get it completed in a very timely manner. I'm always grateful for people who go above and beyond to h full but David found a way to get my car in and get it completed in a very timely manner. I'm always grateful for people who go above and beyond to help a customer. You can tell David takes pride in his work and did a fantastic job. This is why I keep coming back to Kelly Ford! Its all about the quality of service! More

I presented to Kelly Ford to have my oil changed on time. I informed the service person, Derek Ertz-Berger, about an issue I was having with my A/C going on and off. He was very friendly and I felt like I ha I informed the service person, Derek Ertz-Berger, about an issue I was having with my A/C going on and off. He was very friendly and I felt like I had known this guy for a long time. As a female, going to have things done on my car is stressful and often challenging so I was very glad to meet someone like him who explained everything and made me feel like he was trustworthy. I wound up having the A/C fixed as well as obtaining an estimate for some body work. The car is in great shape but I am talking with him about possibly purchasing a new vehicle. I truly appreciate his concern and assistance. (He even had a driver take me to get a sandwich while I was waiting,) I recently retired and having been in the "people" business as a counselor for many years, I can tell you that you have hired a jewel there!! Excellent Service and I will come back to see if he can help me if I buy a new car! He was knowledgeable, caring, trustworthy and informative and I intend to tell everyone who will listen! More

Derrick is my service advisor is always very respectful, helpful and attentive to what services I need to have performed my vehicle. Derrick is very customer service originated which is a pleasant experien helpful and attentive to what services I need to have performed my vehicle. Derrick is very customer service originated which is a pleasant experience when dealing with a dealership. More

I usually had a rule to never take my vehicle to a dealer for non warranty work. Kelly Ford changed that. Especially when they employ service advisors like Derek. I won’t take my truck to anybody else. Derek for non warranty work. Kelly Ford changed that. Especially when they employ service advisors like Derek. I won’t take my truck to anybody else. Derek is an amazing advisor who truly truly cares about his customer’s experience. My buying experience was the same with Phil back in Nov 2018. I’d recommend Kelly Ford to anybody! More

Wilson was very personable and conscientious. He took care of listing all the problems with my Ford Fusion and was able to order the part and get my car back to me earlier than promised. Great service! care of listing all the problems with my Ford Fusion and was able to order the part and get my car back to me earlier than promised. Great service! More

My service advisor Wilson Vazquez went above and beyond to make it the best service experience - he asked the right questions, took care of my car, guided me to the waiting room and even reset the service to make it the best service experience - he asked the right questions, took care of my car, guided me to the waiting room and even reset the service reminder (which the service team forgot after changing the oil). More

Derek has been taking care of my Explorer for almost a year. He has found warranty solutions for things that I did not even realize were warranteed. He never pushes to have things done that aren't necessa year. He has found warranty solutions for things that I did not even realize were warranteed. He never pushes to have things done that aren't necessary. I live in Merritt Island and there are many dealerships and independent mechanics that are much closer, but don't provide the trust and service that we receive from Derek. We are now bringing my husband's TOYOTA to Derek now. Thank you Derek for providing the wonderful service that is so rare in today's society. Lynne More

We were quite pleased with the sales department at Kelly Ford, and especially pleased with Derek Ertz-Berger's (service advisor) personal help! We would certainly recommend them to others. Ford, and especially pleased with Derek Ertz-Berger's (service advisor) personal help! We would certainly recommend them to others. More

It is always a pleasure working with Derek for service/maintenance on our F150. He is very pleasant, knowledgeable and customer care oriented. Great job Derek! service/maintenance on our F150. He is very pleasant, knowledgeable and customer care oriented. Great job Derek! More