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228 Reviews of Kelly Ford - Service Center
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April 13, 2021
Melvin Deleon is the service manager at Kelly Ford. He is the only person I personally have dealt with. He is professional,courteous, and understands the value of a little patience. Thanks so much for all yo the only person I personally have dealt with. He is professional,courteous, and understands the value of a little patience. Thanks so much for all your help. I’m sure his name comes up a lot. He embodies the word customer satisfaction. He could probably teach class on it :) More
by Chris
Employees Worked With
Whoever did the repair thank you so much sorry I don’t have your name., Melvin DeLeon
April 05, 2021
I brought a truck in that had a camera problem and tailgate latch due to removing the tailgate once! the truck is a 2020 platinum with 8,000 miles on the truck. A xxxxing $85k truck! Your service dept tailgate latch due to removing the tailgate once! the truck is a 2020 platinum with 8,000 miles on the truck. A xxxxing $85k truck! Your service dept told me they could not warrantee the wiring problem due to corrosion from the plugs not being plugged in. They were not plugged in because the tailgate was off a month ago. When i put the tailgate back on 2 days after being off the tailgate would no longer open or close the tailgate and no longer had a working camera. At that point i removed the the tailgate so that o could still use the truck and not end up with a tailgate stuck close. The truck is 6 months old max and your service department told me it would not be under warrantee due to extreme corrosion from the tailgate being off. So you are telling me that i can not take off my truck tailgate xxx is the purpose of having a truck if you cannot remove the tailgate without the wiring getting xxxxed up. More
by Greenlawnpros
Employees Worked With
Isaac Bruton, Christian Burns
January 31, 2021
I went in for an oil change and the customer service was fantastic! I appreciate how helpful and kind Danny was. I will definitely be coming back! fantastic! I appreciate how helpful and kind Danny was. I will definitely be coming back! More
by Ania
Employees Worked With
Danny Morales
January 31, 2021
I recently drop my car off for a recall and required service. Danny was friendly and knowledgeable. He took the time to listen and answer all of my questions. service. Danny was friendly and knowledgeable. He took the time to listen and answer all of my questions. More
by c_worth72
Employees Worked With
Danny
January 28, 2021
From the first phone call,Danny was very upfront and informative, letting me know what was needed and when the car would be finished great over all service, I'll be back when needed 👍 informative, letting me know what was needed and when the car would be finished great over all service, I'll be back when needed 👍 More
by Dave
Employees Worked With
Daniel
January 25, 2021
I have done a lot of business with Kelly Ford over the I have done a lot of business with Kelly Ford over the past few months, and I could not be happier with the work that was done by Kelly Ford, especia I have done a lot of business with Kelly Ford over the past few months, and I could not be happier with the work that was done by Kelly Ford, especially by Len Johnson, and with my interaction with the Service Manager Melvin Deleon. More
by japrisco
Employees Worked With
Melvin Deleon, Len Johnson and Daniel Morales
January 13, 2021
Melvin DeLeon is awesome! He is currently working with us to get financial support from Ford on an used Escape bought recently from Kelly Ford! He is a great advocate and would highly recommend anyone to go to get financial support from Ford on an used Escape bought recently from Kelly Ford! He is a great advocate and would highly recommend anyone to go to Kelly Ford. Every Single Employee has been Top Notch More
by nathan.m
Employees Worked With
Melvin DeLeon
December 23, 2020
Had issue with washer fluid not spaying on windshield. Obviously not a good time of year for that so they took me right in and fixed it in an hour. Very pleased with service and work. Paul N. Obviously not a good time of year for that so they took me right in and fixed it in an hour. Very pleased with service and work. Paul N. More
by PaulN
Employees Worked With
Christian Burns
December 22, 2020
Outstanding service from my initial call through my service. Extremely prompt service, very customer centered, friendly, incredibly accommodating, price was right. They were able to provide my service service. Extremely prompt service, very customer centered, friendly, incredibly accommodating, price was right. They were able to provide my service with me remaining in the car to minimize exposure of their employees and customers. Thank you Nolan and Melvin. Highly recommend!! More
by Armymom75
Employees Worked With
"Brian" technician who serviced car, Melvin DeLeon
November 28, 2020
Annual inspection & oil change went very well! Full Synthetic 🛢 and TPMS reset too! The visit was scheduled and the wait was average. As for the cost, I was pleasantly surprised with the sub 100 Synthetic 🛢 and TPMS reset too! The visit was scheduled and the wait was average. As for the cost, I was pleasantly surprised with the sub 100$ total. Although I did not work with Brian Trombetto this trip, he is always spot on. And Robert England is just a great guy and a pleasure to work with as well. More
by Marbleheader F-150
Employees Worked With
Brian Trombetto, Robert England
