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Kelly Ford

Melbourne, FL

4.8
3,129 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,129 reviews

August 01, 2020

Thanks to Omar for his attention to detail and getting me the best deal possible and meeting all my requests, thanks for being patient and available! More

by IVAN00PR
Recommend Dealer
Yes
Employees Worked With
Omar De Jesús
Aug 05, 2020 -

Kelly Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Kelly Ford Team

August 01, 2020

Great customer service, no pressure on the customer even if only window shopping and was very knowledgeable regarding the car features and good finance options. Fully recommended! More

by Omar
Recommend Dealer
Yes
Employees Worked With
Omar De Jesús
Aug 05, 2020 -

Kelly Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. The Kelly Ford Team

July 31, 2020

Mr. Kelly I just want to let you know that Derek has helped me through some difficult times with my truck between him and Jeremy I don't think this could ever happen I've had some bad times at the front More

by charlesk
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Aug 04, 2020 -

Kelly Ford responded

At Kelly Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! The Kelly Ford Team

July 30, 2020

Service Center Takes Forever I have had my car to the service center several times. The first time they had my vehicle for a week and a half for engine mounts. I dropped my vehi More

by Amy
Customer Service
Recommend Dealer
No
Employees Worked With
Frank Perez
July 30, 2020

Justin and Jazz went above and beyond to find the vehicle that I really wanted. Johnnie went out of her way to help us find the right warranty. All of them very knowledgeable and answered every question we h More

by mariangie62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnnie Walsh, Justin Decker, Jazz Morales
Jul 31, 2020 -

Kelly Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. The Kelly Ford Team

July 30, 2020

I had an excellent experience with the sales and finance department that help me buy my dream vehicle. I got everything I wanted out of a vehicle plus more for a great price awesome service awesome vehicle More

by dseabrook1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amee, Omar De Jesús, Nicholas Lagges
Jul 31, 2020 -

Kelly Ford responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. The Kelly Ford Team

July 28, 2020

Great buying experience Kelly Ford employees go the extra mile to make sure everything is taken care of and the customer is happy. This is my 3rd vehicle purchased here More

by collinsfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pettus
Jul 31, 2020 -

Kelly Ford responded

At Kelly Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! The Kelly Ford Team

July 28, 2020

Great used car buying experience dealing with Justin Decker this is the first time I purchased a car site unseen Justin sent great pix and videos. I told him that I am a vary fussy when it comes to doo More

by airbailey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Walsh, Justin Decker
Jul 30, 2020 -

Kelly Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to work with you again in the future! Best, The Kelly Ford Team

July 26, 2020

Great job Quick and friendly service. Would recommend to others. Go see Andre he's very helpful and very energetic. You can tell he takes pride in his work! More

by jmurphy727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnnie Walsh, Andre Mannain
Jul 29, 2020 -

Kelly Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. The Kelly Ford Team

July 25, 2020

2016 F150 Ruby Red Valerie, Amee, and Johnnie went out of their way to make sure the buying experience was a pleasure. Everyone greeted us and made sure all our question More

by Luckey4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnnie Walsh
Jul 29, 2020 -

Kelly Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Kelly Ford Team

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