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Kelly Ford

Melbourne, FL

4.8
3,129 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,129 reviews

October 14, 2020

Great job. Traded in used, bought a car, and was in and out in 3 hours. Valerie and everyone I deal with was professional and friendly. More

by severnaparksports
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Kelly Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Kelly Ford Team

October 13, 2020

Needed services on my car. The Service department was full but David found a way to get my car in and get it completed in a very timely manner. I'm always grateful for people who go above and beyond to h More

by Melinda A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Skinner
Oct 15, 2020 -

Kelly Ford responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Best, The Kelley Ford Team!

October 12, 2020

I have had nothing but great experiences with Kelly Ford I would not go to any other dealerships. This is my second car with them. At Kelly the sales staff is nothing but helpful, cordial and looking to mak More

by Anamercado1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think the name was Emma she replaced my Geico insurance she was so pleasant to work with., Justin Decker, Nicholas Lagges
Oct 15, 2020 -

Kelly Ford responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. The Kelly Ford Team - 321-254-4283 EXT 1300

October 08, 2020

I presented to Kelly Ford to have my oil changed on time. I informed the service person, Derek Ertz-Berger, about an issue I was having with my A/C going on and off. He was very friendly and I felt like I ha More

by Karen Chasin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Oct 09, 2020 -

Kelly Ford responded

Thank you so much for your review, Karen! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, The Kelly Ford Team

October 06, 2020

This guy is awesome I would recommend him to anyone. He is a salesman that honestly works for the buyer he was great though our 3 day conquest. More

by adrian.colon28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Tucker, Zack Nevue
Oct 09, 2020 -

Kelly Ford responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. The Kelly Ford Team

October 01, 2020

Our sales consultant, Henry Sinsabaugh, helped us navigate purchasing a new car. He made sure that we understood the process, it went smoothly and efficiently. More

by jeffandpaula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The insurance representative was lovely. Sorry, cannot remember her name., Chuck Cooper, Henry Sinsabaugh
Oct 05, 2020 -

Kelly Ford responded

Congratulations on your new purchase! It's wonderful to know you feel confident in your decision to choose Kelly Ford as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! The Kelly Ford Team

October 01, 2020

Derrick is my service advisor is always very respectful, helpful and attentive to what services I need to have performed my vehicle. Derrick is very customer service originated which is a pleasant experien More

by KIM M BRYAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Oct 05, 2020 -

Kelly Ford responded

Kim, thank you for the awesome feedback! You're right, Derrick is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. The Kelly Ford Team

September 25, 2020

Very friendly atmosphere. Valerie went out of her way to make sure our needs were met. We are very pleased with our purchase. Highly recommend! More

by Gary/Elaine B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Kelly Ford responded

We cannot thank you enough for your wonderful review of Kelly Ford and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Kelly Ford Team

September 21, 2020

Our sales rep (Henry Sinsabaugh) was excellent. He took the time to understand what we were looking for, gave us options to consider and worked with us concerning our trade in. The process was smooth and n More

by Larry Wiseman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Sinsabaugh
Sep 24, 2020 -

Kelly Ford responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Henry and the rest of the Kelly Ford team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. The Kelly Ford Team

September 19, 2020

Frank was very attentive and really helpful. I was very confident Kelly Ford would solve my issues and take good care of me. Never thought a car dealership could make me feel this way More

by ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perez
Sep 23, 2020 -

Kelly Ford responded

Thanks for your outstanding review! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Kelly Ford Team

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