Kelly Ford

I checked Kelley BB on the cost of my vehicle, and as an after thought, I checked into a Ford Fusion Hybrid that I have been researching. Ten minutes later I get a call that they had 3 in stock with one tha after thought, I checked into a Ford Fusion Hybrid that I have been researching. Ten minutes later I get a call that they had 3 in stock with one that might just suit my needs. I was heading there anyway for some service, and decided that I could do both. When I arrived the car was sitting in the delivery zone awaiting my arrival. The salesman had been waiting for me (for I had an appointment) and after Service personnel (In all rights wonderful) acquired my car. We test drove the Fusion. It was everything I had expected (and more), falling for this piece of machinery. My car, in service, come back and the whole team was patient when I said that this was a large purchase that required some thinking on my end. And I was granted that. Didn't take long, as I already knew what I wanted, it was just the homework on my end to make it happen. The next day was the negotiation. The trade for my car matched that plus some of Kelly BB, and after all was said and done, I received a very good price for the Fusion, with even a separate meeting to make sure the auto insurance was the absolute best deal for me. My insurance beat all, and I seamlessly transferred the insurance, and my tag. Signing on the dotted line was simple, and the result given to me on a thumb drive. The enthusiasm from my purchase was overwhelming, as the team, there, congratulated me. Good feeling when that happens. What brings this higher of the expectation, is that I needed to finish the responsibility on my end, and I was gifted with a car wash for my efforts. And then the next day after, I had not found the answers on the internet, nor in the manual about the key FOB and I was handed to the manager, and his team to resolve that issue. No one will do exactly what these great group of people has done for me, and I would recommend this dealership above all others. This includes those who use the Ford name. More

My husband and I arrived at Kelly Ford Dealership on January 3, 2021 to review the Mustang advertised on the website for sale. Upon arrival we met with the salesperson Patrick and he allowed us to test January 3, 2021 to review the Mustang advertised on the website for sale. Upon arrival we met with the salesperson Patrick and he allowed us to test drive the car. After the drive, we sat with him and discussed the price. after discussing the price, we decided to purchase the car. We provided the finance manger, Casey, with our own financing letter so with us so there was no reason to haggle or discuss financing. Alternatively, Casey offered Ford financing with a lower interest rate and Tier I financing which will make the payment much lower than what we previously agreed upon with our lender. Eventually, we agreed upon accepting Ford financing with the specific interest rate and monthly payment with providing a down payment. As we began to proceed to finalize the deal, we were told the printer was not working properly so we scheduled to return to complete the deal. Once we returned on January 10, 2021, we were greeted by Patrick Pinchera and escorted to the lounge area to be seated while we wait for the finalization of the deal. We were told the documents need to be dated again and once completed, we will be seen by the finance manager. Once in the finance room with the Business Manager Mike Karpowich, he provided us with our original loan approval paperwork we provided but not the ford financing that we agreed upon with Casey. Therefore, there was a discrepancy and we advised him of the deal that was previously agreed upon with Casey for a lower interest rate and a lower monthly payment. Mike stated he was unaware of it and he discussed it with his manager and so therefore he returned back to us and offered us another deal and ford financing however the payment fluctuated $3.00 higher than what was agreed upon with Casey. Once we went we agreed upon a final interest rate and payment, we accepted the deal. I am disappointed with the professionalism of the Kelly Ford finance team. It is disappointing that the dealership displayed "bait and switch" with financing options and appeared to be a desperate and shameful attempt to exhort additional money in the deal. More

personnel were very friendly, They seemed pleased that we had brought our vehicle here for service.. They even asked if I would like my car washed had brought our vehicle here for service.. They even asked if I would like my car washed More

My visit today Kelly Ford was excellent Kyle was a good sales advisor I bought several cars some Kelly ford and have several repairs done on my previous vehicle my experience was great so I will continue t sales advisor I bought several cars some Kelly ford and have several repairs done on my previous vehicle my experience was great so I will continue to purchase my vehicle from Kelly Ford I just wish that some of the times I can get better deals More

Wilson Vasquez is an angel... very polite, helpful and thorough. I felt like it was very important to him to make sure I had great service and a terrific service and repair. thorough. I felt like it was very important to him to make sure I had great service and a terrific service and repair. More

Phil Pettus one of the best car salesman I've ever dealt with. No typical high pressure sales pitch. Just honest, knowledgeable information about the car and dealership. Felt more like a friend than high-pr with. No typical high pressure sales pitch. Just honest, knowledgeable information about the car and dealership. Felt more like a friend than high-pressured salesperson. His after purchase education and information about the car was very much appreciated. As well, Sandra, who worked with us to finalize the paperwork was a "hoot". But also very knowledgeable and willing/able to answer any questions we had. Overall, one of the best car purchase experiences we've ever had! Highly recommend Kelly Ford!! More

Kyle Bekkelund did an outstanding job, answered all my questions and made me very comfortable with the buying decision. I'm a repeat customer at Kelly Ford, never had an issue with the vehicles and the m questions and made me very comfortable with the buying decision. I'm a repeat customer at Kelly Ford, never had an issue with the vehicles and the maintenance service is top notch! Highly recommend you give them a look on your next purchase! More

Melvin sold me a car recently and did a fantastic job. Afterwards I had a few minor concerns but he personally resolved all worries himself Afterwards I had a few minor concerns but he personally resolved all worries himself More

Valerie was awesome. The whole team worked to get my a great deal on my Kia Sportage and I couldn’t be happier! Thank you! great deal on my Kia Sportage and I couldn’t be happier! Thank you! More

Omar answered all my questions via the phone regarding leasing. He set me up to take a test drive then went ahead with the lease. He was knowledgeable, helpful and overall a pleasure to work with. leasing. He set me up to take a test drive then went ahead with the lease. He was knowledgeable, helpful and overall a pleasure to work with. More