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Kelly Ford

Melbourne, FL

4.8
3,130 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,130 reviews

March 02, 2021

Phil was amazing! Communication was very good! All staff members were very friendly & the dealings were transparent. I made a couple reasonable requests when purchasing the vehicle and they were met with o More

by CARF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pettus
Mar 05, 2021 -

Kelly Ford responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Ford. Please feel free to contact us if you have any questions on your vehicle. The Kelly Ford Team

February 26, 2021

My deal could have been better....i love the vehicle we purchased and the one we traded was a gem with 7000 mile. We will continue to be a customer at Kelly Ford but would request Valerie, Sandy and Chuck More

by barb4972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Kelly Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. The Kelly Ford Team - 321-254-4283 EXT 1300

Mar 03, 2021 -

barb4972 responded

The pricing issue is being resolved. I love our vehicle.

February 13, 2021

The entire Staff was very friendly and attentive, they were able to answer all questions and assist us in anyway. Phil Pettus was Excellent, he really assisted us and kept us well informed from the day w More

by bobchaney4006
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cheryl , Phil Pettus, Nicholas Lagges
Feb 18, 2021 -

Kelly Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! The Kelly Ford Team

February 13, 2021

Outstanding service, Derek went out of his way to make sure that my car was taken care of. I will definitely continue to bring my car back to Kelly Ford for all future services. More

by israelsoto99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Feb 18, 2021 -

Kelly Ford responded

We are so glad we could take care of all of your needs at Kelly Ford. Thank you for giving this feedback; we will be sure to share it with the team! The Kelly Ford Team

February 10, 2021

Excellent, honest service department. Took only an hour to replace failed window motor-scissors assembly where Yoeman's Palm Bay Ford took days and failed to fix it! More

by jrjeffery1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perez
Feb 11, 2021 -

Kelly Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group

February 05, 2021

Thank you for upholding American values. You listened, you responded, you were fun, you were light-hearted, you were professional, you were down-to-earth. We are whole and complete with our experience and More

by BC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Pinchera
Feb 09, 2021 -

Kelly Ford responded

BC, We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Ford. Please feel free to contact us if you have any questions on your vehicle. Chris Saraceno Vice President and Partner Kelly Automotive Group

January 28, 2021

I have bought many cars over the years but this was one of the best car buying experiences I have ever had. Our salesman Andre Mannain is the best! Extremely personable, knowledgeable and just an all aro More

by Drluv531
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Lagges, Andre Mannain
Feb 01, 2021 -

Kelly Ford responded

Thank you for taking the time to write this kind review. We look forward to working with you at Kelly Ford in the future. Chris Saraceno Vice President and Partner Kelly Automotive Group

January 28, 2021

The experience was great, was able trade my 2018 Civic Hatchback EX-L NAVI for a 2021 Bronco Sport!. The sale went through really well, didnt really have any issues (other than a certain family member *Co More

by Josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lol Mike the Finance guy! (if i got his name right), He had a great personality., Justin Decker
Feb 01, 2021 -

Kelly Ford responded

Josh, Thank you for your 5 Star Review. Justin is a valued team member here with Kelly Ford. I will share your thoughts with him. Please send him your referrals, family or friends. Chris Saraceno Vice President and Partner Kelly Automotive Group

January 25, 2021

Mr. Perez has consistently relieved my anxiety and frustration with my vehicle maintenance concerns. He has always provided highly commendable, efficient and professional service on my vehicles. I con More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Perez, Wilson Vazquez
Jan 27, 2021 -

Kelly Ford responded

Ray, Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The Kelly Ford Team

January 25, 2021

I was having problems with my 2013 Ford Explorer not recognizing my ignition key. I had my new battery tested at an advance auto store and was told that the battery was dead. I took the battery back to More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perez
Jan 27, 2021 -

Kelly Ford responded

Ray, Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The Kelly Ford Team

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