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Kelly Ford

Melbourne, FL

4.8
3,130 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,130 reviews

June 11, 2021

DEALERSHIP RATINGEMPLOYEE RATING"Excellent customer DEALERSHIP RATING EMPLOYEE RATING "Excellent customer service and he knows his xxxx" and he couldn't have been any more helpful and professional t More

by nooner2605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
.... Sean Harmon ...., Don Palanzi
Jun 16, 2021 -

Kelly Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Kelly Ford Team

May 21, 2021

Andre was a pleasure to work with! He is extremely personable and we didn't feel like we were being 'sold' to. Everyone else on the staff that we met was very nice and Nick in finance was great. I w More

by TJM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre Mannain, Nicholas Lagges
May 25, 2021 -

Kelly Ford responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Ford. Please feel free to contact us if you have any questions on your vehicle. Chris Saraceno Vice President and Partner Kelly Automotive Group

May 12, 2021

Kelly Ford service center is awesome! I needed some my F150 serviced before a big road trip and they got me right in and out the same day. More

by Daniellebirchler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez
May 13, 2021 -

Kelly Ford responded

Danielle, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group

April 30, 2021

David was great, went above and beyond what i expected. He didn't just take what Ford told him, he was willing to look deeper into my issue. I have no problems leaving my Ford F150 with him. More

by tc32766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Skinner
May 01, 2021 -

Kelly Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything David does for Kelly Ford and our customers. Hope to see you again soon! Chris Saraceno Vice President and Partner Kelly Automotive Group

April 27, 2021

From the beginning John was straight forward abd honest. He never tried to hide anything, no surprise increase in the base price like some other dealerships. John is still helping me find accessories to add More

by Russel.schwarz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Alligood
Apr 30, 2021 -

Kelly Ford responded

Russel, We loved reading this review! Happy customers are our aim, and it appears John really hit the bulls eye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Chris Saraceno Vice President and Partner Kelly Automotive Group

April 19, 2021

Tom and Mike went above and beyond to find me the vehicle I wanted for the price, and with the accessories I wanted! Thank you gentlemen! More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy McGee
Apr 19, 2021 -

Kelly Ford responded

Jeremy, Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. Chris Saraceno Vice President and Partner Kelly Automotive Group

April 16, 2021

Milton was very professional and very friendly! He provided updates; took care of the paperwork early and when the vehicle was complete I was on my way. Thank you for everything. More

by concretus
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez, Milton Borens II
Apr 19, 2021 -

Kelly Ford responded

Thank you for the wonderful review of Kelly Ford. We appreciate your business. Please feel free to reach out to us if you have any questions. Chris Saraceno Vice President and Partner Kelly Automotive Group

April 16, 2021

David did an great job in taking the time to look over my vehicle and offering advice on what my Fort F150 needed. My truck isn't driven much these days and it had been sitting for awhile and needed some TL More

by Rich M
Recommend Dealer
Yes
Employees Worked With
David Skinner
Apr 19, 2021 -

Kelly Ford responded

Rich, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything David does for Kelly Ford and our customers. Hope to see you again soon! Chris Saraceno Vice President and Partner Kelly Automotive Group

April 15, 2021

I placed an order for a custom F-250 with Paul back on 3/5/21, and contact him this time to request the VIN and Order Code. Paul responded quickly with exactly what I need so that I can now track the pro More

by rvaupel
Recommend Dealer
Yes
Employees Worked With
Paul Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Kelly Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group

April 11, 2021

I was experiencing Ignition and door lock problems, on my 2013 Ford Explorer. My Service Advisor, Me Wilson Vazquez at Kelly Ford, Melbourne, FL. Took charger immediately. He had my Explorer diagnosed and im More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ Weston, Wilson Vazquez
Apr 12, 2021 -

Kelly Ford responded

Ray,Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Chris Saraceno Vice President and Partner Kelly Automotive Group

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