Kelly Ford

This was a great car buying experience. I went to the dealership not expecting much, but I was surprised. The salesman, Mr. Casey, spoke with me about what I was looking for, made some suggestions, and dealership not expecting much, but I was surprised. The salesman, Mr. Casey, spoke with me about what I was looking for, made some suggestions, and off we went to the lot. After a couple of cars I found what I was looking for. Mr. Casey worked with the management and we were able to make a deal. I went off to do the paperwork and Mr. Casey prepped the car. Now the best part of the experience. After I had signed all the paperwork, I was sitting in my new car with Mr. Casey assisting me in setting up Sync service and showing me the basics of the electronic gizmos, the financial manager came out and offed to redo the deal. He had discovered that I qualified for a customer loyalty discount (this is my sixth car with Kelly Ford) and offered to redo the deal. Back we went into the office, we tore up the old contracts and I saved an additional $1,800.00 on the overall cost of the car. This is defiantly my best car buying experience ever. I recommend Kelly Ford and their team. More

Exceptional service is what I received when looking for a safe affordable car for my son. Greg Kroupa not only found a car that fit all our needs but he drove 30 min. to my place of work with the necessary safe affordable car for my son. Greg Kroupa not only found a car that fit all our needs but he drove 30 min. to my place of work with the necessary paperwork for me to fill out. My son is thrilled with his car and I feel lucky to have a wonderful dealership to do business with. I highly recommend this dealership! More

All the other dealers said it was impossible to be at 300 monthly for my new Fusion. Mike made it possible by explaining the benefits of a lease, not only was it the payment but Mikes description of how the monthly for my new Fusion. Mike made it possible by explaining the benefits of a lease, not only was it the payment but Mikes description of how the lease works. I don't think anyone else could have been more thorough . Casey Tucker was great in going over all the features for us and we are soporific happy with Kelly and the whole team. While we waited to go into finance Vinny sat with us and he was so pleasant. For a janitor he was certainly knowledgable . Great job Kelly Ford More

Vinny was very helpful for what I was trying to lower my payments,we looked at several cars found one I liked he gave me a good deal lowered my payment a little,very nice to do business with vinny and Kelly payments,we looked at several cars found one I liked he gave me a good deal lowered my payment a little,very nice to do business with vinny and Kelly ford.Iwill be back in the future to do business with vinny and john.Thanks More

Kelly Ford Service Dept. should think twice before they try to screw someone. Just because I am a female in heels doesn't mean I don't know or work on cars. Jesse was a nice guy but not knowledgeable in hi try to screw someone. Just because I am a female in heels doesn't mean I don't know or work on cars. Jesse was a nice guy but not knowledgeable in his job or just trying to make money. 1) Told me rotors needed turned and it would cost me $149, Brand new rotors cost $100 for 2 why would i pay to resurface for $149, then tries to argue with me about how much new ones cost when i looked up on ford site and "other places". They said they would match a local company's pricing but when i told them they charge $50 to resurface he said OOO NOOO we cant do that " I don't have that much wiggle room" I HATE THAT Saying seriously pick something else to say. Didn't even bother asking a manager UNTIL i explained to him in detail brand new is cheaper than resurfacing THEN i told him I did not understand why you are not asking a manager to price match or anything WHY am I having to tell you how to do your job. 2) tells me needs brakes, SOOO New brakes with resurfacing is at ford cost $169.... hmm tell me how that makes sense with the compare of number 1 i mention. I asked him to match the another local place pricing that was having same work for $99 ( w/o asking a manager) he tells me NO we cant, then tells me "we put motorcraft brakes on" FORD brakes are no better than the ones another local company was going to put on, the other company's brakes cost $60 if bought from another store and motorcraft was $5 less. SOOO there is NO plus to put Motorcraft brakes on (my opinion)!! Like him telling me your putting motorcraft on was suppose to be a plus, well hate to tell you for a person that works on cars it is NOT a plus especially working with parts and having experience with all brands. I was soooo mad with the customer service I told him to just forget about everything. SOOO since I do my own brakes and work I went home to change my own brakes as I always do and GUESS WHAT!!! My brake pads had 95% left on them. Please tell me "101 mechanics" how 95% indicates I need new brakes. Rather than asking me how long ago did I put my brakes on they just said I needed new... WELL since I knew I bought them a year ago there was something wrong with the brake pad itself. They looked brand new and FORD service dept didn't know if I changed them last week or a year ago "because they NEVER ASKED ME" VERY disappointed in them not asking questions and just trying to scam money out of someone. If they had asked me I would have said about a year ago and then they should go..... Well I think something is wrong with your brake pads because they are about 95% left BUT since I don't even think they looked how would they have known to ask me. I would have said ooo wow that isn't good OK resurface them for me for $99 and I will do my brakes myself BUT NOOOO since I am thinking no one even cared to look at the issue or ask questions. KELLY FORD has lost another customer not only to the service dept but to buying a car there as well. I work for a HUGE company in the area and I will be telling everyone to go somewhere else like local mechanics that are honest with good pricing. This is another great reason why people should stick with small business owners and not franchises like Kelly Ford. Hey Kelly if you want more business get your prices down with the economy pricing. Again the service dept needs to rethink their prizing plan and to maybe 100% match another company's pricing that is in the area rather than telling the customer they can price match but not for the full amount ( WHICH is not matching). I will not have any servicing done at Kelly ford even my oil changes will be done somewhere else now. And I will might only be going here for my warranty stuff "MAYBE"... Or I will just take it somewhere else for my warranty services. More

I cannot exhort how extremely helpful this man was/is. This was my first time purchasing a brand new vehicle and like most, I was very nervous. Casey looked at every angle of the investment to assure that This was my first time purchasing a brand new vehicle and like most, I was very nervous. Casey looked at every angle of the investment to assure that I would get the best deal available. Casey did not, by any means, make me feel as if I was being pressured to make a purchase, which was a pleasant change from other dealerships I had previously visited. There was not a question I asked that Casey could not answer. If you are looking for great service and even more, a fantastic deal, then visit Casey Tucker at Kelly Ford! More

I cannot even begin to explain how astonished I was when dealing with Kelly Ford my first time, so happy that I decided to go in and look at a car for my child here recently. Now I knew that this would not dealing with Kelly Ford my first time, so happy that I decided to go in and look at a car for my child here recently. Now I knew that this would not be easy because he had his heart set on a sports car, well the only car that I know of that Ford sells is the Mustang. No offense against them and I know how safe they are (Thanks to my cars salesman Casey Tucker. He pulled me to the side to where my son did not know what I was talking about and explained to me just how safe they are.) Casey was then able to find the Vehicle that both myself and my son are extremely HAPPY with! The best thing about it is he made my son realize that the Fusion we bought was the best decision. Not only was the Customer Service Above and beyond the product is above average and Speaks for itself. These cars could almost sell themselves they are so nice. I will definitely be sending more business my family and friends to them and I plan to do further business with them in the future. I respect how Casey Tucker handled himself especially when it came to dealing with the situation of not being sure of why I did not want to get him a Mustang. I know this his job, but he is and continues to be the best salesman I have had the pleasure of working with. If you go in see him (Casey Tucker) or Vinny Amore. More

Mike did an awesome job not only with the sale of my vehicle but checking on us afterwards to make sure everything was going good with it. Would absolutely recommend him to anyone looking to purchase. vehicle but checking on us afterwards to make sure everything was going good with it. Would absolutely recommend him to anyone looking to purchase. More

I met with Wayne Little to discuss car options. He was very friendly and personable with great knowledge of the vehicles and addressing my concerns. He was not pushy like most sales people can be. I tru very friendly and personable with great knowledge of the vehicles and addressing my concerns. He was not pushy like most sales people can be. I trusted his knowledge and experience. I will definitely go back to Wayne when I am ready to make a purchase. More

I was referred to Wayne Little by a friend who told me he has a knack for finding the right "vehicle fit" for his customers. After an initial phone conversation, Wayne assured me he would begin searching on has a knack for finding the right "vehicle fit" for his customers. After an initial phone conversation, Wayne assured me he would begin searching on my behalf. A few days later he called as promised and asked me to come in to Kelly Ford so e could look at some vehicles he determined suitable for my specific needs. The vehicle was from their Used Car selectiin, and I agreed with WIayne that it matched what I was looking for. As a matter of fact, it was such an accurate match that I took it overnight for a test drive and tranferred most of my belongings from my vehicle, right then and there ! Wayne made the comment "This is what we as salesmen call'Taking Possession' of a vehicle". He was right ! I did not want to give the car back, and have been enjoying my 'new' vehicle ever since the test drive ! I want to add that, even though I purchased a Used car, Kelly Ford and it's employees stood behind all promises and guarantees made at the time of sale. Wayne Little truly is a "Vehicle Concierge" ! I would recommend him and Kelly Ford to anyone looking to buy the right vehicle at a fair price because they stand behind their word. Thank you, Mr. Little and Kelly Ford, for such a positive vehicle buying experience . Sincerely, Anita McCalmont Scrubbs Quality Cleaning More