Kelly Ford

I cannot even begin to explain how astonished I was when dealing with Kelly Ford my first time, so happy that I decided to go in and look at a car for my child here recently. Now I knew that this would not dealing with Kelly Ford my first time, so happy that I decided to go in and look at a car for my child here recently. Now I knew that this would not be easy because he had his heart set on a sports car, well the only car that I know of that Ford sells is the Mustang. No offense against them and I know how safe they are (Thanks to my cars salesman Casey Tucker. He pulled me to the side to where my son did not know what I was talking about and explained to me just how safe they are.) Casey was then able to find the Vehicle that both myself and my son are extremely HAPPY with! The best thing about it is he made my son realize that the Fusion we bought was the best decision. Not only was the Customer Service Above and beyond the product is above average and Speaks for itself. These cars could almost sell themselves they are so nice. I will definitely be sending more business my family and friends to them and I plan to do further business with them in the future. I respect how Casey Tucker handled himself especially when it came to dealing with the situation of not being sure of why I did not want to get him a Mustang. I know this his job, but he is and continues to be the best salesman I have had the pleasure of working with. If you go in see him (Casey Tucker) or Vinny Amore. More

Kelly Ford Service Dept. should think twice before they try to screw someone. Just because I am a female in heels doesn't mean I don't know or work on cars. Jesse was a nice guy but not knowledgeable in hi try to screw someone. Just because I am a female in heels doesn't mean I don't know or work on cars. Jesse was a nice guy but not knowledgeable in his job or just trying to make money. 1) Told me rotors needed turned and it would cost me $149, Brand new rotors cost $100 for 2 why would i pay to resurface for $149, then tries to argue with me about how much new ones cost when i looked up on ford site and "other places". They said they would match a local company's pricing but when i told them they charge $50 to resurface he said OOO NOOO we cant do that " I don't have that much wiggle room" I HATE THAT Saying seriously pick something else to say. Didn't even bother asking a manager UNTIL i explained to him in detail brand new is cheaper than resurfacing THEN i told him I did not understand why you are not asking a manager to price match or anything WHY am I having to tell you how to do your job. 2) tells me needs brakes, SOOO New brakes with resurfacing is at ford cost $169.... hmm tell me how that makes sense with the compare of number 1 i mention. I asked him to match the another local place pricing that was having same work for $99 ( w/o asking a manager) he tells me NO we cant, then tells me "we put motorcraft brakes on" FORD brakes are no better than the ones another local company was going to put on, the other company's brakes cost $60 if bought from another store and motorcraft was $5 less. SOOO there is NO plus to put Motorcraft brakes on (my opinion)!! Like him telling me your putting motorcraft on was suppose to be a plus, well hate to tell you for a person that works on cars it is NOT a plus especially working with parts and having experience with all brands. I was soooo mad with the customer service I told him to just forget about everything. SOOO since I do my own brakes and work I went home to change my own brakes as I always do and GUESS WHAT!!! My brake pads had 95% left on them. Please tell me "101 mechanics" how 95% indicates I need new brakes. Rather than asking me how long ago did I put my brakes on they just said I needed new... WELL since I knew I bought them a year ago there was something wrong with the brake pad itself. They looked brand new and FORD service dept didn't know if I changed them last week or a year ago "because they NEVER ASKED ME" VERY disappointed in them not asking questions and just trying to scam money out of someone. If they had asked me I would have said about a year ago and then they should go..... Well I think something is wrong with your brake pads because they are about 95% left BUT since I don't even think they looked how would they have known to ask me. I would have said ooo wow that isn't good OK resurface them for me for $99 and I will do my brakes myself BUT NOOOO since I am thinking no one even cared to look at the issue or ask questions. KELLY FORD has lost another customer not only to the service dept but to buying a car there as well. I work for a HUGE company in the area and I will be telling everyone to go somewhere else like local mechanics that are honest with good pricing. This is another great reason why people should stick with small business owners and not franchises like Kelly Ford. Hey Kelly if you want more business get your prices down with the economy pricing. Again the service dept needs to rethink their prizing plan and to maybe 100% match another company's pricing that is in the area rather than telling the customer they can price match but not for the full amount ( WHICH is not matching). I will not have any servicing done at Kelly ford even my oil changes will be done somewhere else now. And I will might only be going here for my warranty stuff "MAYBE"... Or I will just take it somewhere else for my warranty services. More

Casey was referred by a friend. He was very knowledgeable , patient , and went above and beyond to provide service and answer questions and solve problems - even when we were on the road to Alabama . He is a , patient , and went above and beyond to provide service and answer questions and solve problems - even when we were on the road to Alabama . He is a valuable asset to Kelly ford. More

Mike did an awesome job not only with the sale of my vehicle but checking on us afterwards to make sure everything was going good with it. Would absolutely recommend him to anyone looking to purchase. vehicle but checking on us afterwards to make sure everything was going good with it. Would absolutely recommend him to anyone looking to purchase. More

I met with Wayne Little to discuss car options. He was very friendly and personable with great knowledge of the vehicles and addressing my concerns. He was not pushy like most sales people can be. I tru very friendly and personable with great knowledge of the vehicles and addressing my concerns. He was not pushy like most sales people can be. I trusted his knowledge and experience. I will definitely go back to Wayne when I am ready to make a purchase. More

I was referred to Wayne Little by a friend who told me he has a knack for finding the right "vehicle fit" for his customers. After an initial phone conversation, Wayne assured me he would begin searching on has a knack for finding the right "vehicle fit" for his customers. After an initial phone conversation, Wayne assured me he would begin searching on my behalf. A few days later he called as promised and asked me to come in to Kelly Ford so e could look at some vehicles he determined suitable for my specific needs. The vehicle was from their Used Car selectiin, and I agreed with WIayne that it matched what I was looking for. As a matter of fact, it was such an accurate match that I took it overnight for a test drive and tranferred most of my belongings from my vehicle, right then and there ! Wayne made the comment "This is what we as salesmen call'Taking Possession' of a vehicle". He was right ! I did not want to give the car back, and have been enjoying my 'new' vehicle ever since the test drive ! I want to add that, even though I purchased a Used car, Kelly Ford and it's employees stood behind all promises and guarantees made at the time of sale. Wayne Little truly is a "Vehicle Concierge" ! I would recommend him and Kelly Ford to anyone looking to buy the right vehicle at a fair price because they stand behind their word. Thank you, Mr. Little and Kelly Ford, for such a positive vehicle buying experience . Sincerely, Anita McCalmont Scrubbs Quality Cleaning More

Bobby was so patient in helping us make a decision on what vehicle to focus on. He went above and beyond assisting. Thanks for having such a wonderful staff member. Clayton was also so helpful in work what vehicle to focus on. He went above and beyond assisting. Thanks for having such a wonderful staff member. Clayton was also so helpful in working with our budget and getting us into a wonderful vehicle. More

Vinny had sold us cars before so we went back to see him about a car for our daughter.we found a ford focus we likedVinny gave us a good deal once again so we bought it.Kelly Ford is a easy place to deal wi about a car for our daughter.we found a ford focus we likedVinny gave us a good deal once again so we bought it.Kelly Ford is a easy place to deal with. More

I was very impressed with the entire staff of Kelly Ford during my new car shopping experience. I never once felt pressured and everyone went out of their way to please. Even the financing part was pleasant during my new car shopping experience. I never once felt pressured and everyone went out of their way to please. Even the financing part was pleasant! That was a first. I would recommend Wayne and Kelly Ford any day. More

The best place to do business in this area. Vinnie and Dave made sure I got the best deal even after spending a day at Honda beating my brains out. So in love with my Honda Civic that Ed delivered on Vin Dave made sure I got the best deal even after spending a day at Honda beating my brains out. So in love with my Honda Civic that Ed delivered on Vinnies day off. Great job Kelly Ford. More