Kelly Ford

We're back! We had a "hiccup" with a sales person a few years ago at Kelly Ford, and were not eager to return. However, while my husband was diligently searching We had a "hiccup" with a sales person a few years ago at Kelly Ford, and were not eager to return. However, while my husband was diligently searching the internet for Ford deals, kept returning to the Kelly Ford website because of the great deals. We headed down from Cocoa to go check them out. Phil Pettus was our salesperson who never even skipped a beat when we arrived and informed him we wanted to look at used Fusions rather than the brand new Escapes that he had spoken about with my husband on the phone. I found a great 2 year old Fusion at a price I was pleased with and the process was very seamless. I love my car that is in brand new condition!! The business end of the deal with Christina Dukes was pleasant, also. More

This makes our second vehicle from Kelly Ford. We bought an F150 from Frank in December and were so satisfied with the entire process that we came back to Frank to get our Focus. Frank made our buy We bought an F150 from Frank in December and were so satisfied with the entire process that we came back to Frank to get our Focus. Frank made our buying process such an easy and stress free process. He really makes you feel welcome and like family. We will always rely on him for our vehicle purchases. More

BEWARE SENIORS, DISABLED, WHO NEED TO PURCHASE A USED CAR IF YOU ARE A BUYER LOOKING FOR YOUR NEXT USED CAR OR A SENIOR OR DISABLED OR HAVE ANY DOUBT WHEN BUYING FROM THIS DEALER, BE SURE TO READ THE FOLLOWIN IF YOU ARE A BUYER LOOKING FOR YOUR NEXT USED CAR OR A SENIOR OR DISABLED OR HAVE ANY DOUBT WHEN BUYING FROM THIS DEALER, BE SURE TO READ THE FOLLOWING CONTENT FROM CORRESPONDENCE WITH THE FLORIDA DIVISION OF CONSUMER AFFAIRS. THIS MATTER IS NOT OVER AND MY INTENT IS TELL ALL OF BREVARD COUNTY ABOUT HOW I WAS "RIPPED OFF", LIED TO , DECEIVED & SOLD A MECHANICAL UNSAFE EXPENSIVE USED CAR. THEY TOOK ALL MY SOCIAL SECURITY CASH INCLUDING A HIGH PERFORMANCE MUSTANG LURING ME INTO THEIR DEARLERSHIP WITH THEIR SALESMAN (NO LONGER THERE) WHO APPROACHED ME AT A GAS STATION OFFERING TO GIVE ME THE MONEY I WAS ASKING FOR MY MUSTANG. I DO BELIEVE THAT THIS COMPANY USING THIS TYPE OF SALES PRACTICE IS MORE INTERESTED IN LINING THEIR POCKETS THEN TRULY SELLING A RELIABLE PRODUCT IN ORDER TO HELP THEIR BUYERS MOVE INTO A CAR THAT WOULD BE DEPENDABLE FOR WHATEVER USE IT WAS BOUGHT FOR. I WAS ALSO ADVISED BY A CONSUMER AFFAIRS ATTORNEY I CONSULTED THAT THIS IS NOT THE FIRST TIME A CONSUMER WAS TAKEN ADVANTAGE OF. I BELIEVE IT WILL NOT THE LAST EITHER. Forward is a partial statement of "content" during my reply email dated June 6, 2014 To: State of Florida, Division of Consumer Services, File 1405-19955/HF "I understand that mediation attempts were unsuccessful concerning my complaint and allegations against the auto dealership known as Kelly Ford located in Melbourne, Florida. I believe they have violated my rights as a Florida consumer according to Florida Statutes Chapter 501, Part II, Deceptive and Unfair Trade Practice, F.S. 501.201-501.213; and that I was falsely mislead during an expensive used car CASH purchase and trade and warranty purchase by certain employees of this company who knowingly knew the circumstances surrounding my two purchases and two trades; that I was depending on their advice that I was buying a car that I could drive across country with some of my belongings to be by family as my disablity worsens. I can not do this with the car I now own that Kelly Ford put me in falsely misleading me that buying this car would meet my needs including selling me a repair warranty that will not fix any of the engine problems I have with oil leaking, etc. I have consulted a consumer affairs attorney in Brevard County, Florida and understand that Kelly Ford's reputation is not in good standing and advise that I am pursuing my complaints against this company to alert the public." I FURTHER STATE THAT I FEEL KELLY FORD DOES NOT HAVE OR CARE ABOUT YOUR INTEREST IN BEING A VALUED CUSTOMER AND IF YOU ARE A DISABLED SENIOR SPENDING CASH YOU MAY BE OVER PAYING AND BUYING A CAR WITH MAJOR MECHANICAL ISSUES WHILE BEING TOLD BY THEIR SALES TEAM WHAT A GREAT DEAL YOU ARE GETTING. It is my intent to continue to make public the wrong that they have done to me in detail toying with my mind and my cash money leaving me with a car that would be considered a "lemon" if sold new of Florida State Law. BEWARE OF THIS COMPANY WHEN BUYING YOUR NEXT USED CAR! IF YOU ARE NOT A EXPERIENCED CAR BUYER TAKE SOMEONE WITH YOU! Sincerely, S. Roman, a Brevard County, Florida resident and consumer for the past 45 years. More

Escape Sheriff was the salesperson. When we went in to do paperwork, it was not a done deal though. I was not happy or comfortable with the 10% intrest ra Sheriff was the salesperson. When we went in to do paperwork, it was not a done deal though. I was not happy or comfortable with the 10% intrest rate. John Kirby helped me out with that though. We decided to have my mom Co sign. He was very patient with us. He made me feel very comfortable with buying the car. I would definitely recommend him to Anyone. More

New F150 King Ranch at a fair price including great trade I had a price in mind that I was willing to pay for a new F150 King Ranch and a price that I was willing to take for my older vehicle. Kelly Ford met I had a price in mind that I was willing to pay for a new F150 King Ranch and a price that I was willing to take for my older vehicle. Kelly Ford met both of my prices and worked well with me to get there. I did not feel like they were playing games with me either. They were super busy that day and I ended having to wait for the delivery of my truck (detailing, etc.) and the entire team was very apologetic. They truly went out of their way to make me feel like a valued customer. I will go back to Kelly Ford. More

Excellent all around car buying experience The team at Kelly Ford worked diligently to get me into a new Escape on my terms. They went above and beyond my expectations. They are the most people The team at Kelly Ford worked diligently to get me into a new Escape on my terms. They went above and beyond my expectations. They are the most people friendly staff i have encountered when buying a car. They are not sales people, they are people people. More

Great Purchasing Experience with the Kelly Sales Team! My experience in buying our 2003 Ford F150 FX4X4 was exceptional. I made my initial contact with Phil "Doc" Pettus using Kelly Ford's online site. The My experience in buying our 2003 Ford F150 FX4X4 was exceptional. I made my initial contact with Phil "Doc" Pettus using Kelly Ford's online site. The site was easy to navigate. Phil as well as all the sales staff I encountered were friendly, helpful, professional and very comfortable to work with. They were willing to negotiate very fairly with me and listen earnestly to my needs and budget. They gave me very fair trade in value for my older model Ford truck. My newly purchased 2003 Ford F150 FX4X4 is in almost new condition. Just an awesome vehicle! I am completely satisfied! I would most certainly recommend Kelly Ford to anyone looking for a fair deal. More

Very helpful and informative!!! From the moment I emailed for a request on my trade in everyone I dealt with was cheerful and positive and made me feel very comfortable. From the moment I emailed for a request on my trade in everyone I dealt with was cheerful and positive and made me feel very comfortable. More

Great Buying Experience . Got a awesome deal on a awesome new ford explorer, Chris Hill was our salesman and he was wonderful and funny and made our buying experience fun :) Got a awesome deal on a awesome new ford explorer, Chris Hill was our salesman and he was wonderful and funny and made our buying experience fun :) More

James "Sheriff" took time went extra mile Purchase used vehicle 2005 Audi convertible. When I first came in James Witherspoon helped me and showed me a vehicle I wasn't looking for or consider Purchase used vehicle 2005 Audi convertible. When I first came in James Witherspoon helped me and showed me a vehicle I wasn't looking for or considering but I fell in love with it and bought it. The only thing I didn't like was I willing to wait for the test drive because James had a customer issue come up. However the dealership assigned me another associate. He was nice as well but I would have preferred to continue entire deal with James. I am guessing the higher ups were worried I wasn't patient enough to wait 5-10 minutes till James finished. I felt very uncomfortable like I was doing something wrong switching. The second salesman I was given well when I brought up the payments and price didn't match up he told me he couldn't explain it and handed me to business manager or his sales manager. Basically I was countering their offer and his response every time was "I don't understand how interest works or how you are coming up with that amount". After deal was made NOT with 2nd salesman but with business manager I found out James Witherspoon was the one cleaning my vehicle and taking care of the not so fun stuff in the heat while the 2nd salesman was out smoking and had left me once I made deal with business manager. James was a gem. When everything was done and everyone had left 1 hour earlier James showed me how to work everything in vehicle, paid to put gas in it and gave me a goody bag of items. First time I have bought a vehicle and been given something from the salesman. James called me a couple days after to make sure all was ok with vehicle. James was the one who drove my other vehicle to my home since I was keeping it and not trading in. The other salesman came in after I had decided on a vehicle, couldn't even help me haggle telling me there was no way I could get it for that payment when in fact I did with the business manager. One salesman (James) did everything to make the experience enjoyable whether I bought a vehicle or not.James did all the hard work to make the sale happen and I hope he gets the credit. You need more conscientious salesmen like this. More