Kelly Ford

Oil change I had a poor experience with another dealership in the area. Had my first oil change done by Kelly Ford and they were so friendly. Even with the line I had a poor experience with another dealership in the area. Had my first oil change done by Kelly Ford and they were so friendly. Even with the line so long for oil change i got in pretty quickly and they called me when it was finished. Even washed my car for me. Thank you Kelly Ford. I will be your customer as long as i own a Ford. More

Inital Oil Change I am new to this area and went to Kelly Ford for the first time. They have a great service department and go out of their way to take care of the cus I am new to this area and went to Kelly Ford for the first time. They have a great service department and go out of their way to take care of the customer. Very personable service. No hassles, no trying to sell you extra stuff that you don't need. I will go back. More

horrible Experience since Day 1 3 years ago I purchased a car, took over two hours and I had to threaten to take my car as I told the finance guy I did not want gap insurance 5 times 3 years ago I purchased a car, took over two hours and I had to threaten to take my car as I told the finance guy I did not want gap insurance 5 times and walked out of the office. Wound dealing with the finance manager and again you want gap insurance? Really? I needed to purchase a car and it was the one I wanted so I suffered through and bought it. I have this in the service department 7 times since then for issues, unfortunately all different ones so can't use lemon law. Latest fiasco, I put it in and told them I needed it back by 1:30pm, they had it for five hours to do 2.5 billable hours of work p, so in reality, maybe 1.5 hours of actual work, I was told the parts were there, I get a call saying the parts won'T be in until the afternoon despite being told twice they were there before dropping it off. Needless to say, missed appointments because I didn't get my car. So it needs to go in yet again and I was told I would have a loaner car and would get a call to arrange it. Got a call, called back after I got t of work, no one there to help me in the service department, too late, no-one can help me tonight he they want me to come in and drop it off again?! Think it will be ready by 1:30? Not chancing it. Besides that I get a call from the sales department wanting to buy my car right after I got it back last time. It took four months after I bought the car to get them to quit calling me, emailing me, basically bugging me. More

Great Service!!!!! Tristan Palmer our sales rep was very professional at all times. Jon Powell our financial consultant was great made the whole process as painless as p Tristan Palmer our sales rep was very professional at all times. Jon Powell our financial consultant was great made the whole process as painless as possible. We walked a way very satisfied, we would recommend Kelly Ford to anyone. More

Pleasant and satisfactory car buying experience! Kelly Ford is a very comfortable place to shop for an automobile. I worked with Phil Pettus after a internet inquiry and received a great deal. Phil Kelly Ford is a very comfortable place to shop for an automobile. I worked with Phil Pettus after a internet inquiry and received a great deal. Phil was very professional and easy to deal with. He answered all my questions and addressed all of my concerns. I appreciate the fact that he was not pushy and gave me plenty of room to breathe. This is the third vehicle I have purchased from this dealership and will not hesitate to go back for my next purchase. Thanks to Phil and the finance department at Kelly Ford for making my car buying experience great. More

Very pleasant and easy and never pushy. Jay McEvoy our sales rep. was extremely patient, and went beyond to put us at ease and to ans. all our questions and bring us through the whole proces Jay McEvoy our sales rep. was extremely patient, and went beyond to put us at ease and to ans. all our questions and bring us through the whole process. More

Refreshing We had purchased from a dealership in Palm Bay just one month prior, also had purchased from the chevy dealership up the road the month prior. Now we We had purchased from a dealership in Palm Bay just one month prior, also had purchased from the chevy dealership up the road the month prior. Now we were looking for our son. How blessed when Chris was the man that approached us. A mom in scrubs and her 16 year old son! He was a breath of fresh air. He did not circle like the common vultures. He was happy, pleasant, and the best part talked to my son. It was his car after all. I discretely told Chris we would buy a car but did not want my son to know we would buy, we would surprise him. Chris actually felt bad because my son left so upset thinking he was not getting the car he FELL IN LOVE WITH!!! Later that day we returned to pick up the car and we were given a HUGE RED BOW TO SURPRISE MY SON!! It was great. Here is what I loved and then sealed the deal , the woman in finance and I apologize I don't remember her name, was amazing! She just so happen to have prior experience on toyotas. We purchased a used 2014 Camry for our son, I had owned a Toyota purchased from the local dealership and this woman gave me a run down on the safety of this vehicle and how this will benefit my 16 year young new driver. She went over all the protection features she knew this due to prior employment for Toyota! How fantastic. They were all so excited for my son and his first car. Now fast forward and month later we return, even though we had just bought an Explorer 4 months earlier, my husband really wanted a truck. This was a no brainer I called Chris and now we own a 2016 Ford F-150! Chris is amazing. Now we have 4 new cars in our driveway and I tell you, I was sad when I said Chris, you wont see us anymore on this end of the dealership, but I will recommend you to anyone! Well never say never, I drive a 2016 Escape, and love it, I don't want to part from it, but if I ever do, I am sure the only salesman I will go to is Chris!!! More

Outstanding Service at Kelly Ford The folks at Kelly Ford are simple Outstanding! They pay very close attention to detail and are consummate professionals in all areas of operations. The folks at Kelly Ford are simple Outstanding! They pay very close attention to detail and are consummate professionals in all areas of operations. I'd like to especially single out Mr Phil Pettus. Over six months ago, I inquired about upgrading my Ford Expedition. He worked with me every step of the way until I finally found my new dream vehicle. Kudos to Phil for going above and beyond what other dealers have shown me in the past. Kelly Ford gets my recommendation for prospective buyers hands down. More

great dealer The overall experience was great ! My salesperson was Tristan Palmer and I ended up working with several other Sales Staff. I would definitely recomm The overall experience was great ! My salesperson was Tristan Palmer and I ended up working with several other Sales Staff. I would definitely recommend this dealership looking forward to the coming years in Florida and Kelly Ford service. More

I will be back to buy another car in the future. Sometimes purchasing a car is an endurance contest. Purchasing this car from Kelly Ford and all directly mentioned was an exceptionally pleasant oppo Sometimes purchasing a car is an endurance contest. Purchasing this car from Kelly Ford and all directly mentioned was an exceptionally pleasant opportunity.. " A pleasant opportunity.........Not an endurance contest" Kevin Barry More