Kelly Ford

No pressure and great experience Casey Tucker was amazing. Very friendly and easy to talk to. Very knowledgeable in answering all of my questions. He was concern with my needs and did Casey Tucker was amazing. Very friendly and easy to talk to. Very knowledgeable in answering all of my questions. He was concern with my needs and didn't try to sale me something I wasn't looking for. Jon Powell was very friendly. I was not pressured into anything. He gave me all of my options up front and explained everything in detail. Cheryl Shaton was extremely knowledgeable/helpful with explaining all of the featuses of my new vehicle. I absolutely feel that everyone went out of their way for me and this process was not scary at Kelly Ford in comparison to previous experiences in the past. I would highly recommend them to anyone looking for a vehicle. More

Excellent Sales and Service I moved to the Melbourne area in 2015 and needed service on my 2004 Mustang and took it to Kelley Ford as a test. I was extremely pleased with their I moved to the Melbourne area in 2015 and needed service on my 2004 Mustang and took it to Kelley Ford as a test. I was extremely pleased with their service personal and the quality of work performed. They were honest and thorough, conducting a full safety inspection of the vehicle even though not required in Florida, unlike my home state of Virginia. That car went back to Kelly for every subsequent service. Last month I decided it was time for a new car and, without hesitation, went back to Kelley and bought a new convertible Mustang. The sales and financing staff were as competent and thorough and honest as the service staff and made what is usually a traumatic experience a pleasurable one. Brent Slater, my salesman, although relatively new at Kelly, took the time to answer all my questions and to find answers to those he didn't know or wasn't sure about. There was absolutely no BS or pressure. The result was that I received a fair trade value on my old Mustang and walked, or rather, drove out with the car I wanted within the budget I had allowed, not a car that they decided they needed to sell. Needless to say, that car will be going back to Kelly when it is time for service. Bob Haines More

Love my New Mustang!! After months of researching online and wanting to find the right Internet Salesman at a great Dealership I got very lucky and came across Phil Pettus After months of researching online and wanting to find the right Internet Salesman at a great Dealership I got very lucky and came across Phil Pettus at Kelly Ford. Phil did an excellent job on making my New purchase with an exciting and amazing experience. He is very honest, trustworthy, and will go the extra mile to get the car you want! When I met Phil in person it was even a better experience with him and the amazing staff at Kelly Ford. Everyone is very friendly, professional and like to see there customers walk away with a huge smile on there face! Thank you Phil, and thank you Kelly Ford for making my dream come true!! More

Not your typical new car purchase experience Kelly Ford was a great experience from the time we stepped out of our trade in until we drove away in our new car. They discounted the new vehicle mo Kelly Ford was a great experience from the time we stepped out of our trade in until we drove away in our new car. They discounted the new vehicle more than I expected and offered a VERY fair value for our trade, and they threw in a 55" flat screen to boot! I was extremely impressed with Marc Camelleri, he was very low pressure and patient throughout the process even hooking us up with a free trailer hitch. Vinny, Sandy & Cheryl were also great to work with. You can tell that the employees at this dealership are focused on win-win scenarios. They seem to be in for long term relationships with their customers. I will definitely purchase from them again. More

Top Notch I was introduced to Tristan by one of the service reps (whom was very nice) and I told him what I was looking at - he took me out to the Escapes and e I was introduced to Tristan by one of the service reps (whom was very nice) and I told him what I was looking at - he took me out to the Escapes and explained all the models and differences and some nuances in particular. We test drove and the whole time Tristan told me about the vehicle. Needless to say I decided to purchase the black Escape Titanium . Thank you Tristan for all your help! In addition I'd like to mention how knowledgeable Carlos was for financing and the exceptional direction from Cheryl concerning all the computerized systems. More

USED F-150 I bought an new Explorer about 8 weeks ago. My salesman was Ron Orel . After he took care of everything with the explorer and I was about ready to l I bought an new Explorer about 8 weeks ago. My salesman was Ron Orel . After he took care of everything with the explorer and I was about ready to leave I mentioned that I might be interested in buying a used F-150 to tow a show car around. But I didn't want to spend to much so the truck had to be at least 5 years old. Ron never forgot about me and contacted numerous times on trucks he found. Needless to say he sold me a 2011 F-150 that looked almost new and drives great. I really appreciate Rons dedication to my needs and his professionalism. I will only deal Ron on all future purchases. More

Tristan Palmer a pleasure to deal with! I always dread car shopping and the hard sell. Kelly Ford and Tristan Palmer made purchasing my vehicle a pleasant experience. The relaxed atmospher I always dread car shopping and the hard sell. Kelly Ford and Tristan Palmer made purchasing my vehicle a pleasant experience. The relaxed atmosphere and positive attitudes, especially on the last day of the month, were refreshing. More

An Edited Review for sales A return phone call by Casey Tucker was received with his apologies....these reviews are obviously taken very seriously! Appreciate the follow up to A return phone call by Casey Tucker was received with his apologies....these reviews are obviously taken very seriously! Appreciate the follow up to acknowledge my messages and to correct the problem. More

Hospitality at it's Finest Buying a new vehicle is not something we do often but we know where we will go whenever we buy again ... Kelly Ford. I did lots of online research so Buying a new vehicle is not something we do often but we know where we will go whenever we buy again ... Kelly Ford. I did lots of online research so I knew what my top choice F-150 was when my wife and I met Phil on the lot. We explained that we were a week or so away from purchasing and Phil respected that. He never once tried to push us into a sale. He went with us on a test drive, answered lots of questions, and made himself available whenever we needed him. Zero pressure! Jay handled the sale as Phil was on vacation when we did make the purchase (although he still made contact by cell!). Jay made sure we were comfortable with our purchase and introduced us to Jon who would handle the financing. Jon was very honest and open, again, making us very comfortable making this very large decision. He did his best to make sure we were making the financial decisions that were best for us. Including not getting GAP since we had such a large down payment and all the rebates rebates but instead getting an 8-year bumper-to-bumper warranty. Again, what was best for us because I tend to keep my trucks for many years. Then Phil & Jay arranged us to meet Cheryl the following week to learn about the technology features in our truck. Do not skip this!. Cheryl spent at least an hour going through all the commands and settings in the Sync 3 system and how to really take advantage of what the truck can do. Again, my wife & I felt like we really made the right decision go to Kelly Ford. Every person we met has an open door policy ... if we need anything, please go see them. More

Hassle Free Car Buying Experience In over 30 years of buying Ford products Mike Casey was the most experienced and best salesman we ever encountered . He is a true professional who k In over 30 years of buying Ford products Mike Casey was the most experienced and best salesman we ever encountered . He is a true professional who knows his product. He listened to us and advised us thru every step. Cheryl Shanton did a great job explaining our new SYNC 3. More