Kelly Ford

Kelly Ford and Phil Pettus Love my new f150, Phil, Sandra and the whole team were great from start to finish. I highly recommend Kelly Ford. I will be back. Love my new f150, Phil, Sandra and the whole team were great from start to finish. I highly recommend Kelly Ford. I will be back. More

Excellent Purchase Experience My wife and I were in the market for a new diesel truck to replace our 2009 Ford Super Duty. We decided to stop by Kelly Ford first because we were ha My wife and I were in the market for a new diesel truck to replace our 2009 Ford Super Duty. We decided to stop by Kelly Ford first because we were having lunch nearby. Upon arrival on the sales lot we were warmly greeted by Chris Lefevre, one of their sales persons. Throughout our entire time at Kelly Ford, Chris demonstrated his excellent knowledge, professionalism, attentiveness and personality. Although we had intended to shop around, we soon felt we could do no better on price or service than Kelly Ford. Our purchase was made somewhat more complicated by the fact that we were out-of-state residents; however, Chris and Chuck, the sales manager, worked through the more complex registration process unfazed by the additional work involved. All-in-all, we could not have been more satisfied with our Kelly Ford experience. I highly recommend doing business with Chris, Chuck, and the Kelly Ford team. More

Great Experience I have purchased many cars in my day and this one was one of the most pleasant experiences I have ever had buying a car. My sales rep, Tristan Palmer I have purchased many cars in my day and this one was one of the most pleasant experiences I have ever had buying a car. My sales rep, Tristan Palmer, was great to work with. There was no high pressure selling involved and he answered my questions with confidence. If he did not know an answer, he researched it and got back to me. He was cheerful, friendly, and attentive. I felt I was treated fairly on the price of the car as well as on the money given to me for my trade-in. My only disappointment was that after all the paperwork was signed (which was a smooth, painfree transaction in itself) including the "we don't owe you anything" document, I discovered that my used 2016 Mustang was coming to me without an Owner's Manual. However, Tristan has assured me that he will find me one. Lastly, three days after my purchase, I had to bring the car into service to have recall work completed (repacking the bearings in the right front wheel) that presented itself a day after I bought the car. The experience was easy and the job was completed in a timely manner. I just wish their carwash had worked that day! :) Overall--great experience! Kudos to Tristan for a job well-done! More

financing department worst experience ever was told I was approved for the car loan before I left I asked this is a done deal and I will not have to come back was told yes you are approved and was told I was approved for the car loan before I left I asked this is a done deal and I will not have to come back was told yes you are approved and it's a done deal well the next day I got a call that my loan was not approved drove over to find out what was going on waited over an hour before we spoke to someone they tried to say we had to pay a much higher interest rate what a scam they have going they tried the same thing with my son and the woman was very rude to us if you are in the market for a car stay away from kelly ford I wish I had More

Great Service on purchase ! Great service, not hard-sell Love the car and it was very pleasant to do business with the whole staff Gosh, I hope that's 25 words ! Great service, not hard-sell Love the car and it was very pleasant to do business with the whole staff Gosh, I hope that's 25 words ! More

Outstanding An outstanding sales Rep, Mr Ron Orel, who went over and beyond to offer me the most advantageous and best deal to meet my needs. An outstanding sales Rep, Mr Ron Orel, who went over and beyond to offer me the most advantageous and best deal to meet my needs. More

EXPERIENCED,VERY HELPFUL,KNOWLEDGEABLE,CARING =JOHN ALLIGOOD AFTER SUFFERING THE LOSS OF MY 2007 FUSION, A NEW VEHICLE WAS GOING TO BE A REAL CHALLENGE! MY SON JEFF INTRODUCED ME TO JOHN ALLIGOOD, WE LOOKED AT S AFTER SUFFERING THE LOSS OF MY 2007 FUSION, A NEW VEHICLE WAS GOING TO BE A REAL CHALLENGE! MY SON JEFF INTRODUCED ME TO JOHN ALLIGOOD, WE LOOKED AT SEVERAL VEHICLES, STILL UNDECIDED. MY HUSBAND AND I MET JOHN A FER DAYS LATER, STILL LOOKING AT THE POSSIBILITY OF OWNING ANOTHER FORD PRODUCT. WE LOOKED AT SEVERAL FORD FUSIONS AND ALSO A FORD ESCAPE. AFTER A TEST DRIVE IN THE ESCAPE, I WAS SOLD. JOHN WAS VERY HELPFUL WITH HIS KNOWLEDGE OF THE VEHICLE AND POINTED TO THE MANY NEW FEATURES. HE GUIDED US THROUGH THE ENTIRE PROCESS WITH EASE. EVEN ATER THE SALE, WAS VERY EFFICIENT IN REPAIRING A SMALL CRACK IN THE WINDSHIELD IN RECORD TIME. WE WOULD NOMINATE JOHN ALLIGOOD FOR SALESMAN OF THE YEAR!!!!!!!!!!! GOOD JOB AND WELL DONE! More

service department My 2013 Ford Edge was repaired in Jan 2016 for an issue with the driver door. Well, it is broke again 11 months later and Ford is refusing to pay for My 2013 Ford Edge was repaired in Jan 2016 for an issue with the driver door. Well, it is broke again 11 months later and Ford is refusing to pay for it. Since the vehicle is out of warranty now they will not fix something that is either defective or was done incorrectly. We have been Ford owners since our teenage years (now in our 50s) but I am sad to say, if this is the kind of service and unreliable vehicles they are producing than we will have to look for another manufacturer. Shame on you Ford! More

The sales manager is far from being honest....what your bvac The sale manager, Charlie Algieri-McCarthy wanted me to write a good review for a TV after he treated us rudely and with not respect after buying a br The sale manager, Charlie Algieri-McCarthy wanted me to write a good review for a TV after he treated us rudely and with not respect after buying a brand new car. I would never recommend or step foot back in Kelly Ford. Our sale agent, Marc Camelleri was great., poor guy has to work with a jerks! More

Very friendly people and Jay was fantastic! Found a used Edge on Autotrader and from my first request for info Internet Jay was all over it! Test drove and bought the next day. Staff was very Found a used Edge on Autotrader and from my first request for info Internet Jay was all over it! Test drove and bought the next day. Staff was very helpful and answered all of our questions honestly and factually. We highly recommend them. More