Kelly Ford

Restored faith in dealerships I have been very disappointing in the past dealing with dealerships. The customer service was lacking, the wait time was way longer than what it shoul I have been very disappointing in the past dealing with dealerships. The customer service was lacking, the wait time was way longer than what it should take to get someone closed out, and the overall feeling was not to help the customer or inform the customer of options, but rather to push the sale and move on to the next one. I went in to Kelly Ford with a already predetermined vehicle and expectations of how the transactions was going to go based on experience. I can honestly say that I was wrong when it came to the customer service portion. My rep Mike Casey was able to establish a rapport with me almost instantly. He was professional throughout the process, when I had questions, he had answers, and if he did not have them he went out of his way to find one. Mike did not push or tried to overly sale the vehicle that I was looking to buy, and overall let me (the customer) feel relaxed and not anxious about the situation. When it came time to consider my options and financial talks, he listened, he gave me feedback, and he help to make the process work. Mike was instrumental in providing me with a comfort level so that I can make the best informed decision for the purchase. I can now say that I did purchase the vehicle I wanted. Mike and the rest of the staff made the transaction as painless as possible, and knowing that I would spend some time there at Kelly Ford finalizing paperwork, the mood and vibe lets the customer feel relaxed without having the feeling of being hassled into a purchase. Most companies say "we are customer service friendly". I can tell you that for the individuals at Kelly Ford that is just not a saying, but a true motto that they live by. More

Great buying experience! Refreshing salesperson! Wonderful, no pressure, buying experience at Kelley Ford. Our salesperson, Jeffrey Donnelly was very knowledgeable. He gave us the time and informat Wonderful, no pressure, buying experience at Kelley Ford. Our salesperson, Jeffrey Donnelly was very knowledgeable. He gave us the time and information needed to make our best buying decision. We had also worked with Nikolai Alfred on some previous visits and he was quite friendly and helpful! More

The best service ever Great experience, very fast and to the point. All my car issues were addressed and resolved without any issues. Traci goes above and beyond to make su Great experience, very fast and to the point. All my car issues were addressed and resolved without any issues. Traci goes above and beyond to make sure everyone is satisfied. We need more like her. More

Excellent customer service I brought my Ford in for repair. Jeremy Collins was timely in setting up my visit, clear and precise in explaining the problem to me and nice enough I brought my Ford in for repair. Jeremy Collins was timely in setting up my visit, clear and precise in explaining the problem to me and nice enough to find rebates I was entitled to. And this done in a friendly and courteous way. More

Outstanding Customer Service!!! Chuck Cooper, Darrell "DT" Thornton, and Sandy Smith provided excellent service in each aspect of my visit and purchase. Each of them focused on maki Chuck Cooper, Darrell "DT" Thornton, and Sandy Smith provided excellent service in each aspect of my visit and purchase. Each of them focused on making sure all questions were answered and addressed them with knowledge and professionalism! I never felt rushed or pressured and they took their time with patience and smiling faces :). They truly exceeded my expectations and set a fine example of how all dealerships should be. Chuck and DT ensured that everything was explained and aimed to please. A big extra 'thank you' to Sandy for going above and beyond...a great overall experience! More

car buying experience I recently bought a ford from Kelly ford. My salesman, Jeffrey Donnelly was exceptional to assist me with a car purchase, I was not sure exactly what I recently bought a ford from Kelly ford. My salesman, Jeffrey Donnelly was exceptional to assist me with a car purchase, I was not sure exactly what I was interested in and he was able to find vehicles that fit my style. He is very knowledgeable with the vehicles on the lot and goes above and beyond to assist with questions and requests. He is able to offer suggestions and help me with the many choices I had. I enjoyed his company and he is very polite and considerate. He made car buying not so bad! I am very glad he was my sales person. Doug Finwall and Jim Ahlquist also assisted with the paperwork. I would recommend Kelly ford to anyone in need of a new or used vehicle. Sandra Smith drew up my sales paperwork and made financial arrangements, she was great! Thanks Karen More

Great Staff!! It was nice to find the vehicle that met our needs and then quickly work through all the details. Each person was friendly, knowledgeable and profess It was nice to find the vehicle that met our needs and then quickly work through all the details. Each person was friendly, knowledgeable and professional throughout the process. Thanks to everyone involved. Looking forward to doing business again in the future! More

Outstanding staff. Purchased my 8th vehicle recently at Kelly Ford. The purchase of my F 150 was extremely smooth and pleasant. Couldn't ask for a better staff to wo Purchased my 8th vehicle recently at Kelly Ford. The purchase of my F 150 was extremely smooth and pleasant. Couldn't ask for a better staff to work with. Thank You More

Excellent Sales, Service and customer-service oriented! Mr. Rob Saslow is indicative of how professional and service oriented this dealership is. From buying a car, to servicing the car, I have never had a Mr. Rob Saslow is indicative of how professional and service oriented this dealership is. From buying a car, to servicing the car, I have never had a negative experience at Kelly Ford. Others, such as Mr. Jim Ahcquist and Mr. Austin VanKirk are all great to deal with. The service department and all the areas are filled with friendly and customer-service oriented individuals. The entire team is impressive! My husband and entire family, will be loyal to Rob Saslow of Kelly Ford, when buying Ford cars. More

Super Repair Center and Communication Excellent repair center and dealership to work with. Communication from Jeremy Collins is the best, calls back quickly when you leave a message and h Excellent repair center and dealership to work with. Communication from Jeremy Collins is the best, calls back quickly when you leave a message and he follows up. Mechanics, especially the diesel mechanics know their stuff. Thank you guys and that is why I come to this shop for repair work when needed. Gary Hardey More