Kelly Ford

Exceeds Expectations I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Bob took the tim I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Bob took the time to give me all of my options and was never pushy. I ended up getting a brand new Ford Ecosport that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Bob Doyle. It was so worth it!! More

Awesome Dealership One of the BEST car biying experiences. I hate car buying generally speaking. But this was the best. Tristan bent over backwards to help me. (Even got One of the BEST car biying experiences. I hate car buying generally speaking. But this was the best. Tristan bent over backwards to help me. (Even got ice from the service station for my coke.) More

Nice courteous friendly exceptional service and salesman shi Cheryl shaton was phenomenal, kind, friendly, very professional, a true jewel. Sandy smith was over the top fantastic. Charles Algorithm, Mccarthy,and Cheryl shaton was phenomenal, kind, friendly, very professional, a true jewel. Sandy smith was over the top fantastic. Charles Algorithm, Mccarthy,and Zeth James was excellent. Comfortable environment and extreme care very satisfied. More

Great Experience, time and time again! We've had another great experience at Kelly Ford! A year ago we returned a lease from out of state, we've had our two Mustangs serviced there, and we We've had another great experience at Kelly Ford! A year ago we returned a lease from out of state, we've had our two Mustangs serviced there, and we just decided to trade in an older Mustang for a new one. Our salesperson, Casey Tucker, is a knowledgeable, courteous and easy-going person. He was truly a pleasure to work with! Sandy Smith, Financer, is sweet beyond words, knowledgeable and a good counselor!! Everyone is always smiling and willing to help; namely Cheryl, Tabby, Derek, Angela. I never felt pressured! We were offered beverages, snacks, even a massage chair while waiting! It's like home away from home. I truly love my new Kelly family! Sandy, my new Mustang is faster than yours! 😜 More

The Phil Pettus experience This was a no hassle do everything you possibly can for the customer car buying experience. Phil worked with me for three weeks to find the right vehi This was a no hassle do everything you possibly can for the customer car buying experience. Phil worked with me for three weeks to find the right vehicle for me. It was service rarely seen in other dealerships. More

TABBY COLLINS IS AMAZING!!! I purchased my vehicle from Tabby Collins and it was the best car buying experience Ive ever had. Tabby sat me down and listened to all my wants and I purchased my vehicle from Tabby Collins and it was the best car buying experience Ive ever had. Tabby sat me down and listened to all my wants and needs and got me the best deal on my new vehicle!!... Which I love!!!! Tabby recently transferred to the service department so now I continue to get the great care in service that I did in sales. Im so happy to have someone as wonderful as her to take car of my new Escape! There are few people like her in this world.. Always happy and smiling.. She truly is one in a million!! More

parts and service department I had my ford Fiesta in for a battery and oil change staff was superb. ... excellent customer service with Tabby and Derek...thank you staff for makin I had my ford Fiesta in for a battery and oil change staff was superb. ... excellent customer service with Tabby and Derek...thank you staff for making me feel welcomed and want to come back More

Body Shop experience w/ John Biansco & Viko Newman To make a long story short, I have a Ford Fusion, have been a customer for several years and had a small paint spot fixed last August in the sun roof. To make a long story short, I have a Ford Fusion, have been a customer for several years and had a small paint spot fixed last August in the sun roof. The car was left with extensive sand in the headliner which has been dropping since then. Telephone calls to the previous person in the body shop did not resolve the issue. I let it go over the holidays (as frustrating as it was) and called again in February. A new Body Shop person, John Biansco took my call and I told him my tale of woe. He was very kind & promised to "make it right". I explained that sand had been falling all over the interior for several months. He arranged for a 'loaner' car for me and took my car in to be fixed. I was absolutely amazed when I picked up my car. He had the headliner dropped, fixed the antenna that had come lose due to sand, and even detailed the car because the sand was also in the tracks which electronically move my driver seat. He and his administrative person could not have been nicer and they reinstated my faith in Kelly Ford. I would recommend them to anyone without hesitation. I hope you let them know their kindness is appreciated and can only lead to more recommendations for their excellent service. More

Great service Honestly the way I got treated as soon as I stepped foot at the dealer was incredible. Right away tabby took care of me and my vehicle. Explained what Honestly the way I got treated as soon as I stepped foot at the dealer was incredible. Right away tabby took care of me and my vehicle. Explained what needed to be and got it done. More

Excellent sales support with integrity and no badgering My wife and I visited Kelly Ford to determine what kind of Ford SUV we would like to have to tow behind our new "used" motorhome. Tristan Palmer helpe My wife and I visited Kelly Ford to determine what kind of Ford SUV we would like to have to tow behind our new "used" motorhome. Tristan Palmer helped us select and drive 3 possible choices. He knew most of the facts about the vehicles and was very helpful but not pushy. He and the manager, Charlie, presented some good deals on 2017 models as well as new ones but we had specific accessory choices they could not come up with. Both of them were excellent at providing correct prices (per Internet) in their offers and not badgering us like many of my auto purchases in the past have been. We are making a different choice because of our travel plans but I highly recommend this dealership to purchase a Ford. More