Kelly Ford

I found this dealership through the internet and after doing my research on the car I was interested in buying, I found that Thomas Ford had the best selection and the best prices. I didn't feel pressured doing my research on the car I was interested in buying, I found that Thomas Ford had the best selection and the best prices. I didn't feel pressured and the salesman helpful and answered all my concerns and questions. I will recommend and return to Thomas Ford. More

My family has purchase four new vehicles from George at Thomas Ford and have been extremely satisfied with his approach, knowledge, follow-up and courtesy. He knows what we want and how much we are going t Thomas Ford and have been extremely satisfied with his approach, knowledge, follow-up and courtesy. He knows what we want and how much we are going to spend. His follow-up during ownership of all of our Ford vehicles is refreshing and always friendly. Not only do we reccomend Thomas Ford we always reccomnd George. More

I made an appointment because my windshield washer fluid was not working. I arrived on time for my appointment and got my car back three hours later. I was told that the hose for the fluid was bad. I tho was not working. I arrived on time for my appointment and got my car back three hours later. I was told that the hose for the fluid was bad. I thought the bill was high...$20.00 for the hose and $98.00 for the labor. So, $108.00 to replace a little bit of hose. My husband is a professional driver. He asked his maintenance people about the job. He thought something was wrong too. His maintenance people said the hose sells in bulk for .21 (twenty-one cents) per foot. And there is a maintenance "Bible" that estimates the time to complete jobs. This job "jobs-out at .25 hours. So, am I unhappy with the service I got. You bet I am. And Thomas Ford asked me to tell everyone I know about the experience I had. I will be doing that for sure. More

George was very friendly and did not pressure us into George was very friendly and did not pressure us into buying a car. When we decided to purchase the Ford Fusion Hybrid ,he was exceptionally helpful George was very friendly and did not pressure us into buying a car. When we decided to purchase the Ford Fusion Hybrid ,he was exceptionally helpful in finances and got us the rate we wanted and could afford. Sync is a complicated comunication system and George explained it in a way we could easily understand and set me to the Sync System in the computer. He also did an excellent job explaining the technology of the vehicle and demonstrated it. He showed us where service and maintaince takes place. Everyone was helpful in the transfering of my registration and insurance from my old car to the new one so I could have it the same day. From my experience at Thomas Ford, I would definitely buy another new vehicle there and would highly recomend it to my friends. Sincerely, Deborah Newman More

This was my first visit to this dealership for service. (My first oil change on my new Ford) The service technician was very pleasant when I called for the appointment. The staff was very friendly and pe (My first oil change on my new Ford) The service technician was very pleasant when I called for the appointment. The staff was very friendly and performed the work in a reasonable time frame. I also received a follow-up letter making sure the service done to my vehicle met my expectations. More

The Service Department staff are courteous and treat the customer with respect, especially TJ. They are thorough in explaining the problem and the repair and always go the extra mile to make sure the custom customer with respect, especially TJ. They are thorough in explaining the problem and the repair and always go the extra mile to make sure the customer is well cared for. It's no fun to get your car fixed, but the staff of the Thomas Ford Service Department make it a little easier to take! (TJ is great!) More

Brian always goes out of his way to accommodate and to serve. He is always very pleasant and wonderful to his clients. I appreciate working with him and I would send all my friends here to Quick Lane to s serve. He is always very pleasant and wonderful to his clients. I appreciate working with him and I would send all my friends here to Quick Lane to see Brian, Thanks for asking me to comment! Jeanne Knox Beverly More

TJ was great. Everything was taken care of on time and was done right the first time. The price for the part and the labor was decent. I work down the street and was given a ride back to pick here after i was done right the first time. The price for the part and the labor was decent. I work down the street and was given a ride back to pick here after i dropped off my car and was able to make my meeting which was very helpful. More

I think the thing that I like most about Thomas Ford's service department is that they try very hard to satisfy my needs for the least amount of money. I'm not saying that the cost of repairing my car is service department is that they try very hard to satisfy my needs for the least amount of money. I'm not saying that the cost of repairing my car is low, just that I don't get the sense that they look for things to repair that don't need it and do the work that really needs to be done for me to have a safe car. Once I had a problem with the service and complained about it. I was asked to bring my car in and the concern was addressed at no cost to me. It is hard to imagine that many dealers or independent garages would have done it this way. I think many dealers get a bad reputation for overcharging the work that is done on a car. While I may be paying more for my service, I have believe that it is done by people who care about what they do and who use the best quality parts for the car. If you're going to spend money to repair your car, I think it's worth paying a little extra knowing that the people who fixe it will stand behind their work. More

I have been a customer of Thomas Ford for the past 16+ years. The Thomas Ford Service Dept. is great. They are friendly, knowledgeable, accommodating, and thorough. I have already recommended their serv years. The Thomas Ford Service Dept. is great. They are friendly, knowledgeable, accommodating, and thorough. I have already recommended their service to others, and will continue to do so. The service department is why I will buy my next car from Thomas Ford. Thank you Scott, Barbi and TJ! More