Kelly Ford

I had a tremendous expirence working with the staff at Thomas Ford. I was looking at new escapes with Ambrose and also told him after test driving the escape with him that I would also be looking at the s Thomas Ford. I was looking at new escapes with Ambrose and also told him after test driving the escape with him that I would also be looking at the suburu outback.He gave me his card and assured me that he would be there for me.I called him a couple days later and said thanks for his help but I had to put off puchasing for a month or so but I would get back to him in a months time and he again said that any questions or concerns that he would be there for me.In that months time the suburu dealership called me at least 9 times and 3 different people doing the calling harrassing me on my cell phone at work after I told my suburu salesman the same thing I told Ambrose! Why Im sharing this part of my story is we all have heard about the pushy high pressure car salesman( and believe me ive dealt with my share in the past) and thats what I got with the suburu dealership and their employees! After a months time I stopped in Thomas Ford to talk to Ambrose and he was busy with another customer. As I was waiting for him Gary came up to me and introduced himself and said that David could help me until Ambrose was free and Dave took me out test driving. When we returned I was sold on this car and then Dave and Gary got the paper work rolling , Ambrose was free and he helped out and I was so impressed with the team effort invovled. Here I was wanting to be loyal to Ambrose and to make sure he got the commision but that was the last thing on his, Gary's or Dave's mind as all their effort was to make me comfortable and to expedite the process. EXCELLENT across the board Thomas ford is and a total breath of fresh air in todays world.Im not a number or a customer I feel like Im a friend. So I cant say enough about Thomas Ford, if you want competitive fair pricing,friendly genuine people, and want to leave out the pushy arrogant salesmen please go in to Thomas Ford and check them out as you wont be dissapointed. Nick P. Salem,Ma Proud escape owner and friend of Thomas Ford! More

I have been having cars serviced for more than 50 years and no place has come close to matching the quality of the service my wife and I get from Quick Lane at Thomas Ford. Brian & Chuck, as well as the ot and no place has come close to matching the quality of the service my wife and I get from Quick Lane at Thomas Ford. Brian & Chuck, as well as the other mechanics, are very knowledgeable, always helpful, and never try to sell us something we don't really need. We are delighted with our two Fords (2003 Taurus & 2008 Taurus) and appreciate it that the best possible service facilty is no more than five minutes from our house. We would recommend Quick Lane to anyone. tclark, beverly More

Friendly and accommodating, the service manager and his crew were great. They had to replace an electronic module during a period of severe bad weather. crew were great. They had to replace an electronic module during a period of severe bad weather. More

Thomas has been servicing our cars for the past 15 years. Every time - EVERY TIME - the service has been prompt and fairly priced. The techs always take the time to explain what needs to be done and how much Every time - EVERY TIME - the service has been prompt and fairly priced. The techs always take the time to explain what needs to be done and how much it will cost BEFORE they do the work. I recommend Thomas Ford highly. More

Always a pleasure dealing with the staff at quick lane, Brian always manages to make time for needed repairs, work done right and at a reasonable price. Well run shop by a professional crew. Brian always manages to make time for needed repairs, work done right and at a reasonable price. Well run shop by a professional crew. More

These guys were more than helpful in getting my into a new car that I was not only excited about, but that was also practical and fit my requirements of a strict budget. I knew very little about the whole new car that I was not only excited about, but that was also practical and fit my requirements of a strict budget. I knew very little about the whole car buying process, but these guys made it simple, easy, and exciting. They focused on what I wanted and needed in a car, giving me tips and helpful advice along the way. They treated me like they cared about making a practical choice and not a choice that I couldn't afford or that was a big sale for them. They expressed their excitement in my first car purchase, making it that much more enjoyable. It was a great experience buying from these guys and I couldn't imagine my first car purchase being any more exciting / pleasing! More

I purchased a Ford Freestyle new in 2007 from Thomas Ford and found it a easy transaction. When the car had a serious malfunction at 42K miles it was repaired under the drivetrain warranty without question. and found it a easy transaction. When the car had a serious malfunction at 42K miles it was repaired under the drivetrain warranty without question. I started using the Quick Lane Tire and Auto Center about 2 years ago and Brian and his staff are great. After purchasing new tires they picked me up at my office so I did not have to walk back to get it. I plan to continue using Thomas Ford and Quick Lane to keep my Freestyle running great. More

The service was poor at best. Didn't have the car ready when promised no remote starer or state inspection sticker. We had to wait a long time to receive the car but it was cleaned and filled with gas. We when promised no remote starer or state inspection sticker. We had to wait a long time to receive the car but it was cleaned and filled with gas. We also had asked for estimate for a bug deflector for the front hood this also was not done. The only up side to my experience at Thomas Ford is that Ambrose knew what he was talking about when I asked questions about the Escape. Jim was good with the paperwork ensuring that is was done correctly. That was about it after that everything went down hill. The remote starter was installed the next day in my driveway and it works very well. The state inspection didn't occur until that Friday when I had to call Ambrose and ask why the car hadn't been picked up. That was at about 11:20am I was told that other things came up and that someone will be there to get the car. I felt like if I hadn't called then this was not going to happen. Or that we just didn't matter. More

outstanding service experience -- very prompt - informative and polite - proceeded to the sales area -- Tony Lomonte was extremely helpful in locating a vehicle I was interested in that I eventuall informative and polite - proceeded to the sales area -- Tony Lomonte was extremely helpful in locating a vehicle I was interested in that I eventually leased and also handled a sale of a new vehicle to my wife -- both experiences in service and sales were excellent -- More

I purchased my new Ford Fusion Hybrid at Thomas Ford because some months earlier when I began shopping for a new car, I received the best information and the most courteous treatment (Ambrose Orlando) o because some months earlier when I began shopping for a new car, I received the best information and the most courteous treatment (Ambrose Orlando) of all the dealerships I'd visited. Once I was ready to buy, I went back to Thomas Ford and to Orlando where all of my questions were answered and there was zero pressure to buy. I'm 66 year old and have owned many cars (this is my first American car since 1978)and can honestly say that this was the most pleasant automobile buying experience I've ever had. More