Kelly Ford

I have a 12 year old Sportrac that I still get serviced here. I used to work at several dealerships during high school and college, and that experience taught me that I should never have a vehicle serviced here. I used to work at several dealerships during high school and college, and that experience taught me that I should never have a vehicle serviced at a dealer (after warranty period). However after buying the Sportrac from Thomas, I had several situations where they had the chance to take advantage, but did not. I don't believe the service writers are on commission as is obviously the case with other dealers. They remain an home-town business, trustworthy and competent. More

2013 Ford Fusion; Love the car and service I received at Thomas Ford in Beverly. Went in for a factory recall, new fuel sensor installed. Appointment was for 10:00am and they took it at appointed time and Thomas Ford in Beverly. Went in for a factory recall, new fuel sensor installed. Appointment was for 10:00am and they took it at appointed time and told me it would be an hour or less. Forty-five min. later my car was ready, NO CHARGE. In and out, very little waiting with extremely courtious service. More

Very Happy with the Service, you do not need an appointment. The service is quick and friendly. When walking in, the Manager knows my name and remembers me, it impresses me, and makes me feel lik appointment. The service is quick and friendly. When walking in, the Manager knows my name and remembers me, it impresses me, and makes me feel like an important customer. More

I just bought a 2010 Fusion SEL from Thomas Ford. I have bought other vehicles from them and have had my cars serviced by them for over 15 years. I have always been well pleased with their services and the bought other vehicles from them and have had my cars serviced by them for over 15 years. I have always been well pleased with their services and the way they treat their customers. More

I recently purchased a pre-owned Ford Fusion from Thomas Ford in Beverly. My experience was outstanding from my first contact with Steve Leary explaining what I was looking for, to Steve finding the right Ford in Beverly. My experience was outstanding from my first contact with Steve Leary explaining what I was looking for, to Steve finding the right car for me at auction, to Tony Lamonte making the paperwork process simple and explaining the car top to bottom for me. I would highly recommend Thomas Ford if you are looking for an honest, straightforward experience when purchasing your next car. More

Tony and Gary were very accomodating and professional in their negotiations. There is a very family friendly atmosphere at this dealership which one doesn't see at the big many car operations.. I checked o their negotiations. There is a very family friendly atmosphere at this dealership which one doesn't see at the big many car operations.. I checked other larger dealers and found Thomas Ford to be more than competitive. Ford now has a high quality product to compete with the imports and this dealership does it all to point out the many features and benefits to buying an American made product. More

Came to dealership without an appointment (for an oil change and multipoint inspection and tire rotation) and they (Thomas Ford) gladly catered to my needs! Did not have to wait long (about an hour) and change and multipoint inspection and tire rotation) and they (Thomas Ford) gladly catered to my needs! Did not have to wait long (about an hour) and my truck was ready when promised! They even had free coffee and doughnuts while I waited (from DD)! Thanks Brian and the Quicklube personell! Bill Beard More

I have been dealing with Thomas Ford for over 25 years and it has been a pleasure dealing with Both Tony Lomonte and Brian Trombetto and it has been a pleasure dealing with Both Tony Lomonte and Brian Trombetto More

I was very happy with my 1998 Ford Ranger until the frame literally came apart due to corrosion. The break occurred while I was traveling on a bad road and I barely noticed it except that the ride suddenly literally came apart due to corrosion. The break occurred while I was traveling on a bad road and I barely noticed it except that the ride suddenly got a lot rougher. In spite of that event, I had been very happy with the vehicle and was determined to find another one. It wasn't easy because the ranger had been discontinued two years ago, but I searched on-line and found two low mileage 2011's. One was nearby at Thomas Ford where my old Ranger had been repaired on several occasions and I was very happy with the work so I made that my first stop. I was prepared for the usual high pressure treatment from sales people, so I mentally rehearsed an exit strategy as I walked into the dealership. As it turned out, I had the good fortune to be greeted by Ambrose Orlando who was exactly the opposite of what I had expected. He's a very calm and courteous person who listened to my plan to replace the old pickup and answered all of my questions. Most importantly to me, he never tried to push a quick sale. I told Ambrose that I wasn't prepared to buy on that occasion, but I was very interested and that I would come back with my wife who also would be driving the pickup. We shook hands and I left the building unmolested. No last minute sales pitch, no introduction to the "sales manager". I never made it to the other dealership because with my previous experience in their showroom and the fact that they have a very good service department, I decided that buying from Thomas Ford was my best bet. The next day my wife and I sat down with Ambrose we were able to obtain a fair deal on the Ranger. Long story short; thanks to that favorable first impression and the company's philosophy of treating customers with respect, we're now enjoying our "new" Ranger and we know that whenever we need them, the dealership will take good care of us. More

I have always been skeptical of car dealers and when I decided to visit Thomas Ford I was anticipating the usual sales person to manager back and forth that I had encountered in the past. I was turning in decided to visit Thomas Ford I was anticipating the usual sales person to manager back and forth that I had encountered in the past. I was turning in a Ford Fusion that I had leased at another dealer and I thought that my problems would begin there. Much to my surprise they made the experience painless and pleasant. Instead of the aforementioned back and forth the sales manager, Jeff Klein, actually came over and very clearly explained my options as to a replacement vehicle and I ended up leasing another Fusion and couldn't be happier! Everyone that I came into contact with at Thomas Ford was very helpful and pleasant. I would highly recommend Thomas Ford to anyone in the market for a vehicle!! More