Kelly Ford

Just an incredible experience. I won't go anywhere else. I initially decided to check out Kelly Ford because of a recommendation from a friend of mine. I started out by pricing out a few options online and t I initially decided to check out Kelly Ford because of a recommendation from a friend of mine. I started out by pricing out a few options online and then seeing what they could do for me when I got to the store. Honestly, I assumed I was looking for too much in a vehicle and knew there would be some compromises, especially because my main concern was budget. I also assumed this first trip would be informational and educational, but the start of a long process. Upon getting to the dealership, John was able to look at the printouts of cars and said he would absolutely work on crunching the numbers.....but he actually just found an Explorer Sport that I should definitely check out. Now, the Explorer Sport wasn't even on my radar, but it was the color I wanted, way more features than I assumed I could get, and it had 28 miles on it. I was blown away. Before I even got back to the dealership from the test drive, they had run the numbers, and it was well within my max budget. They then factored in my trade-in and I was sold. John was unbelievably professional, worked very hard to get me into the car of my dreams, and I felt like he was actually on my side of the conversation. You could tell he was as excited for me as I was about getting that truck. When I went to pick it up, Jim and Lee and John worked incredibly hard to make sure my insurance company got them the information they needed so I could drive away with it that night. It wasn't easy but they made multiple calls to ensure things went smoothly. Jim went over all the options on the lease, made it a breeze to get through the paperwork, and I was in and out within 30 min. Lee then took me on a 45 minute tour of the new car I just bought. Every single feature, every screen, made himself available any time I had questions, and I truly felt as though I was absolutely his priority during the time we spent together. I can't stress enough how important this experience was to me. The last time I bought a car I ended up hating the process, and to receive this experience at Kelly Ford with John, Jim, and Lee...I will never shop anywhere else. More

Outstanding Salesperson and Total Experience Wes made our purchase of a Certified Pre-Owned 2016 Ford Fusion a truly excellent experience. He was professional and knowledgeable while creating a Wes made our purchase of a Certified Pre-Owned 2016 Ford Fusion a truly excellent experience. He was professional and knowledgeable while creating a "no pressure" environment. While Wes is young, he has the complete package of a seasoned professional and is truly an outstanding salesperson. We have already passed on his business card to several potential customers and assured them that he is extremely good at his job. During our next purchase of a car, Kelly Ford will be the first place we will visit and absolutely seek out Wes MacMaster. Thank you for a great experience! More

Fast N Friendly Quick response, from my internet inquiry, by Taylor, who set up an appointment for me to see a preowned Jeep I had spotted on Kelly Ford's webpage. Quick response, from my internet inquiry, by Taylor, who set up an appointment for me to see a preowned Jeep I had spotted on Kelly Ford's webpage. Mike Walsh from sales greeted me when I arrived and set the vehicle up for a test drive. Bottom line, we reached a deal for the Jeep, including negotiating my trade within 2 hours of my initial inquiry. Working with Mike was great. Highly recommended. More

Great, exceeded expectations Great working with Lee. He listened aND found what I wanted. I recommend Lee as a professional who meets customer expectations. Thank you for a gre Great working with Lee. He listened aND found what I wanted. I recommend Lee as a professional who meets customer expectations. Thank you for a great experience. More

Great Experience, Highly Recommended I had a great experience at Kelly Ford. I came in knowing what I wanted and looking for something specific, got a great price quote, and wasn't press I had a great experience at Kelly Ford. I came in knowing what I wanted and looking for something specific, got a great price quote, and wasn't pressured into buying something I didn't want. I got a very good price for my trade in, which wasn't worth very much to begin with. Wes was fantastic, very knowledgeable and friendly, and took the time to help me, after he already made the sale, to connect my iPhone to the car and make sure I knew how everything worked. He was even able to very carefully scrape off my parking sticker, without tearing it, from my old car and put it on my new car so I didn't have to pay for parking while I wait for a new sticker. I also forgot to take my FastLane responder off my old car, but Wes was sharp enough to realize it and even installed it on my new car for me. Gary was great about helping me out with the paperwork and other options for the car. Much better than my previous car buying experience. Thank you Wes, Gary, and Sabrina. More

The World Of Car Sales Needs More Like Wes MacMaster I am sure my relationship with Kelly Ford will be quite good if the entire organization exhibits the quality of work and quality of service Mr. MacMas I am sure my relationship with Kelly Ford will be quite good if the entire organization exhibits the quality of work and quality of service Mr. MacMaster afforded my wife and I during our visit on Sunday. Like most car shoppers, we had a vehicle and price in mind; and may have thought our on-line wisdom was enough to make the right decision. We were wrong. Mr. MacMaster recognized the on-line research we had done, and was able to contrast and compare our considerations with an expertise that gave credence to his influence. He steered us in the right direction with care and professionalism. Wes has won a customer for life no matter where he goes. Sincerely, Tod Johnson More

Attentive and knowledgeable No haggling and fair price on trade in. Wes was personable and truly made you feel that he would do whatever it took to get you a good deal.. No haggling and fair price on trade in. Wes was personable and truly made you feel that he would do whatever it took to get you a good deal.. More

Purchase of used chev. Cannot say enough about Wes. He was excellent. Made the whole experience a delight. you are lucky to have such a considerate person with excellent w Cannot say enough about Wes. He was excellent. Made the whole experience a delight. you are lucky to have such a considerate person with excellent work ethics working for your company. More

Couldn't be happier with Kelly Ford My first Ford after having Toyota's for a number of years and I'm totally satisfied with the car, and the dealership experience as well. The staff her My first Ford after having Toyota's for a number of years and I'm totally satisfied with the car, and the dealership experience as well. The staff here were great and walked me through everything, and most importantly there were no surprises during or after the sales process. They were more than attentive in guiding me through the car's features, and making sure I knew how to fully operate the new Fusion Energi I was picking up. They even picked me up from the Toyota dealership where I dropped off my old lease. It was a pleasure to work with them and I couldn't be happier with the new car! More

Wes MacMaster is just the kind of salesman you want. He's personable, knowledgeable, responsive and not pushy!!!!! I totally reccommend him! And I love my CMax e is just the kind of salesman you want. He's personable, knowledgeable, responsive and not pushy!!!!! I totally reccommend him! And I love my CMax energi More