Kelly Ford

Swift process I've bought my last 6 Ford vehicles from another regional dealership. As of late their service dept has suffered and on this occasion they just didn't I've bought my last 6 Ford vehicles from another regional dealership. As of late their service dept has suffered and on this occasion they just didn't have the vehicle I wanted. I found what I wanted at Kelly, walked in on a Saturday at 930 am with a trade in vehicle. Jim was very straight forward to work with, I don't have time for the back and forth banter. Jim recognized that and we cut to the chase, I was out of there in under three hours with my new truck and will be back for my next. There has to be a middle ground on price, Jim made it easy to get there and then close the deal. Thank you. More

Unbelieveable, Respectful, Enjoyable, Accurate, Great Family Kelly Ford and their staff are and were the most honest, responsive, friendly people I have ever in my life had the pleasure of meeting and doing busi Kelly Ford and their staff are and were the most honest, responsive, friendly people I have ever in my life had the pleasure of meeting and doing business. I learned that the car industry has changed drastically, for the better, since my last Ford purchase 13 years ago. It started with Sabrina Marchelli being honest and providing an answer to every question I sent via e-mail. If it had not been for her complete honesty with me from the beginning, I probably would have never stepped foot in the door. From there I reached the floor and was greeted immediately by Taylor Phillips who had all of my e-mails in my created file. Taylor was so polite and friendly as she led me to Ambrose Orlando, who again, greeted me with a smile, handshake and total respect and professionalism. We started going into the beginning of a potential business deal. I couldn't have felt more comfortable with everyone and everything so far. As we discussed possibilities John Celesk joined us and introduced himself. Another excellent member of their staff. After agreeing on a superb deal, I met with Gary Sbordone to put the finishing touches on a great visit. All of the above mentioned staff should be awarded certificates of the highest regard, for their extreme efforts to make my visit and eventual lease signing, the most pleasant and happy experience I have ever had with a car dealership. Thank you all so very much and I wish all the best success at what you all do best. Thanks again and best regards to you all, Thomas C Hennessy hennessytom88@yahoo.com More

Great customer service, professional team, Thank you Wes! We had a great experience, purchasing our car from Kelly Ford. Professional and easy to deal with sales team. We enjoyed working with Wes, Taylor and We had a great experience, purchasing our car from Kelly Ford. Professional and easy to deal with sales team. We enjoyed working with Wes, Taylor and Gary during the sales process. Wes was great in explaining all the car features in detail and Gary was outstanding in describing the product warranty and additional services that Kelly Ford offers. The car was ready and delivered free of charge to our driveway by Wes personally. Thank you Wes and thank you Kelly Ford team! More

Best Around Wes and the rest of the folks at Kelly Ford made the leasing of the Escape very painless and no major high handed pitches. Sabrina did the first handl Wes and the rest of the folks at Kelly Ford made the leasing of the Escape very painless and no major high handed pitches. Sabrina did the first handling of my request with no "when are you coming in and don't forget your wallet". Wes was what you would expect from a fine young man, who is more concerned with the fact you are comfortable with the plan and vehile. More

PAINLESS SALSEMAN WAS EASY TO DEAL WITH, NO PRESSURE, FAIR PRICE. WOULD RECOMMEND HIM TO A FRIEND LOOKING TO PURCHUSE A CAR OR TRUCK. JOHN.FORD. SALSEMAN WAS EASY TO DEAL WITH, NO PRESSURE, FAIR PRICE. WOULD RECOMMEND HIM TO A FRIEND LOOKING TO PURCHUSE A CAR OR TRUCK. JOHN.FORD. More

used car I felt I got a pretty good deal and salesman was easy to deal with and not over bearing and pushy. Why do I have to add more when I have nothing more I felt I got a pretty good deal and salesman was easy to deal with and not over bearing and pushy. Why do I have to add more when I have nothing more to say? 25 word minimum is a ridiculous requirement and may turn people off from taking survey More

Stop calling to see how you've done. Service has been fine. But "follow up" is a royal pain. I kept getting calls from an unknown number on my cell. Finally, one morning at 8:30, a tim Service has been fine. But "follow up" is a royal pain. I kept getting calls from an unknown number on my cell. Finally, one morning at 8:30, a time when most people are very busy, in comes a call from this number again, so I answered it only to find out that Kelly Ford wants to know how I liked my service. I don't know how many other people get as irked at these interruptions as I do, but stop with the continual search for marketing data. Your guys are doing their job. Great. Now let me alone. More

Great experience so far. Came in looking for an F150 and although they did not have one on the lot they found one and brought it in. Pricing was good and we didn't have to neg Came in looking for an F150 and although they did not have one on the lot they found one and brought it in. Pricing was good and we didn't have to negotiate uncomfortably like some dealerships. Were extremely flexible with my situation. Can't wait to pick up my new truck! Great staff and very friendly. More

Very happy with buying experience! I recently purchased a 2017 Ford Mustang convertible and was very pleased with everyone at Kelly Ford who helped me, particularly my salesperson Franc I recently purchased a 2017 Ford Mustang convertible and was very pleased with everyone at Kelly Ford who helped me, particularly my salesperson Francis Silva. It was a hassle free buying experience and I felt they were very reasonable with negotiating the purchase price and trade-in value. I wouldn't hesitate to recommend them! More

Just an incredible experience. I won't go anywhere else. I initially decided to check out Kelly Ford because of a recommendation from a friend of mine. I started out by pricing out a few options online and t I initially decided to check out Kelly Ford because of a recommendation from a friend of mine. I started out by pricing out a few options online and then seeing what they could do for me when I got to the store. Honestly, I assumed I was looking for too much in a vehicle and knew there would be some compromises, especially because my main concern was budget. I also assumed this first trip would be informational and educational, but the start of a long process. Upon getting to the dealership, John was able to look at the printouts of cars and said he would absolutely work on crunching the numbers.....but he actually just found an Explorer Sport that I should definitely check out. Now, the Explorer Sport wasn't even on my radar, but it was the color I wanted, way more features than I assumed I could get, and it had 28 miles on it. I was blown away. Before I even got back to the dealership from the test drive, they had run the numbers, and it was well within my max budget. They then factored in my trade-in and I was sold. John was unbelievably professional, worked very hard to get me into the car of my dreams, and I felt like he was actually on my side of the conversation. You could tell he was as excited for me as I was about getting that truck. When I went to pick it up, Jim and Lee and John worked incredibly hard to make sure my insurance company got them the information they needed so I could drive away with it that night. It wasn't easy but they made multiple calls to ensure things went smoothly. Jim went over all the options on the lease, made it a breeze to get through the paperwork, and I was in and out within 30 min. Lee then took me on a 45 minute tour of the new car I just bought. Every single feature, every screen, made himself available any time I had questions, and I truly felt as though I was absolutely his priority during the time we spent together. I can't stress enough how important this experience was to me. The last time I bought a car I ended up hating the process, and to receive this experience at Kelly Ford with John, Jim, and Lee...I will never shop anywhere else. More