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Kelly Chrysler Dodge Jeep RAM - Service Center
Emmaus, PA
644 Reviews
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644 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center
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October 21, 2011
I have never been treated so poorly in all of my life. We had some recall work done there on our minivan. Included in that work was new keys. They ordered them and called us to pick them up. I stoped in and had some recall work done there on our minivan. Included in that work was new keys. They ordered them and called us to pick them up. I stoped in and was ignored by two men working in the service area before one man reluntantly asked me what I needed. I said I was there to pick up our new keys. He told me to sit down and someone else would help me. That someone else couldn't even be bothered to look up at me and then proceeded to ask me another 3 times why I was there and if we had been called. He was disrespectul and acted as thought because I am a woman I couldn't possibly know what was going on around me. I will never go there for anything ever again and will be sure to tell anyone who will listen how horrible my experience was. All of the employees there need to go to customer service training to learn how to deal with the public, and apparently woman! More
by mehln01
Employees Worked With
unknown
July 30, 2011
The shocks on my Town and Country were leaking. I The shocks on my Town and Country were leaking. I called for an appointment at the dealer that I had been using since we moved to the area three ye The shocks on my Town and Country were leaking. I called for an appointment at the dealer that I had been using since we moved to the area three years ago. They could not give me an appointment for about 5 days, let alone come in to check the shocks. I called Kelly Chrysler to see what they could do. I was offered next day service. I was treated as if I was a customer for years. Jerry Kresge went out of his way to make sure the repair was done very quickly. The parts were ordered and two days later Jerry called to say they were in and could have them installed the same day. When I arrived at the service area Jerry greeted me like an old friend. The dealer I had been using had a shop and waiting area that looked like a New York Subway Station. Old and dirty. Kelly's service area is clean and neat. The write up area is bright. The waiting room clean and comfortable. What a difference from the other dealer. I am very impressed at the way Kelly does business. This is the way all dealer service should be. More
by focuspuller
Employees Worked With
Jerry Kresge
May 05, 2011
the reason i gave a 5 for great is because they are i have been a customer for years now with Kelly automotive and they have never let me down so thank you all the great work you do. there prices are gre have been a customer for years now with Kelly automotive and they have never let me down so thank you all the great work you do. there prices are great they have kind and friendly employees how care More
by yhernandez
Employees Worked With
David Bucey
November 17, 2010
Dealership is great with friendly staff and quick service appointments. I take my Dodge Charger there for all of my service work and when I am in the market for a new car, it will be the first dealership tha appointments. I take my Dodge Charger there for all of my service work and when I am in the market for a new car, it will be the first dealership that I shop at. If you are looking for great service on your car or a good deal on a new car, visit Kelly. More
by Frankie6212
Employees Worked With
Frank Incalcaterra
