Kelly Chrysler Dodge Jeep RAM - Service Center
Emmaus, PA
644 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center
Kelly keeps my car running smoothly! Dave keeps track of my maintenance so that my car is always ready for the long trip! Service is done quickly and efficiently and at a reasonable cost Dave keeps track of my maintenance so that my car is always ready for the long trip! Service is done quickly and efficiently and at a reasonable cost. More
Terrible customer service, never again TERRIBLE. I had nothing but bad experiences from here in the 3 times I tried to buy vehicles. Arrogant staff, especially the sales managers, and the s TERRIBLE. I had nothing but bad experiences from here in the 3 times I tried to buy vehicles. Arrogant staff, especially the sales managers, and the service department acts like you are burdening them by bring in your vehicle for service work or recalls. Good luck talking to someone then after the problems take place. Ive called numerous times to the managers and emailed as well with no return emails or phone calls. I even tried to buy a new $50,000 truck recently and after test driving it with Brian Spangler, they never even called me back to go forward with the purchase. Dave Vrabel in the service department was condemning me for bringing my new vehicle then, THAT I HAD TO BUY AT ANOTHER DEALERSHIP, for a safety recall. This is VERY common for people from around the area so I'm not sure where all these glowing reviews are coming from since 80%+ of the people Ive talked to will never step foot in there again. We buy almost exclusively Chrysler products and we will never shop here again! More
Service Department at Kelly. I always call Dave Vrabel This is the 3rd Grand Cherokee Jeep I have purchased at Kelly. Dave Vrabel is the person I always call over these last 10 years. He gives me great s This is the 3rd Grand Cherokee Jeep I have purchased at Kelly. Dave Vrabel is the person I always call over these last 10 years. He gives me great service for my vehicle and is always very fair on the service estimates. I will continue to call Dave when I need as I did yesterday, 02/28/2015. Carolyn Lapierre More
Highly recommend Kelly Chrysler Dodge Jeep Ram I have been a loyal customer of Kelly since 1998 and for good reason. The service provided by Kelly, and in particular Dave Vrabel, is excellent. Da I have been a loyal customer of Kelly since 1998 and for good reason. The service provided by Kelly, and in particular Dave Vrabel, is excellent. Dave is always a pleasure to work with - he's very professional, courteous, reliable and trustworthy. I have my two vehicles serviced at Kelly and will continue going there given the quality of service I receive. Dave is very accomodating with my schedule and always makes good on his word especially when it comes to dependability. I also appreciate the tranportation they provide to/from your destination while your vehicle is being serviced. The check out/payment process is easy and timeless as well. Thanks to Dave at Kelly for making my vehicle repairs seem seamless. Maryanne More
Professional, reasonable service provided by Kelly Jeep I have been returning to Kelly Buick and jeep for more that 20 years. Over that time i have had (3) Buicks and (2) Jeeps. I have always found their I have been returning to Kelly Buick and jeep for more that 20 years. Over that time i have had (3) Buicks and (2) Jeeps. I have always found their service to be professional, reasonable and friendly. Appointments are easy to make and their service is always performed in a reasonable time frame. In particular, i have always been pleased with the personal treatment offered by Dave Vrabel. He gets me in and out in a reasonable time frame and is always professional in his assessment and explanation of my service needs and problems. More
Great experience with Kelly Automotive Service Center If you are looking for a great service team to compliment your car buying experience this is the place. Over the years I have purchased four Jeeps fro If you are looking for a great service team to compliment your car buying experience this is the place. Over the years I have purchased four Jeeps from "Kelly", as this is my vehicle and Dealership of choice, and there is a reason for that. Dave Vrabel has given me exceptional personal service through the years and it is a pleasure work with him. He is always courteous and knowledgeable. When I call to schedule service, Dave gets me in very quickly, and sometimes that same day. My vehicle is always taken care of. My Jeep has over 100,000 miles and still going strong. Thanks Dave and Kelly Automotive servicemen ! More
service review I have been serviced by Kelly and in particular service representative Dave Vrabel for over 10 years and with 2 different vehicles. In fact after havi I have been serviced by Kelly and in particular service representative Dave Vrabel for over 10 years and with 2 different vehicles. In fact after having my Yukon for 10 years (which I purchased from Kelly) I replaced it with a Jeep again from Kelly knowing full well the service and dependability i would find. I unequivocally recommend both Kelly Chrysler Dodge Jeep and its service team and in particular Dave. Dave is always courteous and attentive. Whether it is for routine service or if you have a problem, Dave always makes sure my car is promptly taken care of and with minimal disruption. Its good to know you can call someone you trust like Dave. If you are looking to purchase a new or used vehicle and you want to make sure that you are treated fairly and that your vehicle is reliable then I would recommend buying a vehicle from Kelly. Thanks for all you do Dave and Kelly cars. Sincerely, Steve C More
Honest Service Dave Vrabel has been my contact with Kelly service for the past 6 years. Although Kelly has serviced my vehicle since purchase, years of experience ha Dave Vrabel has been my contact with Kelly service for the past 6 years. Although Kelly has serviced my vehicle since purchase, years of experience has made me weary of "dealer service" as I always felt they pushed unneeded service. With Dave, I always get an honest assessment of service due and have never felt "taken advantage of" with any dealings. I generally am in and out in short time and appreciate that kind of attention. Mike Frazier More
Dave Vrabel was wonderful I had an emergency service for my daughter's jeep on the day she was supposed to drive 5 hours to her new job in another state. I was so worried the c I had an emergency service for my daughter's jeep on the day she was supposed to drive 5 hours to her new job in another state. I was so worried the car would not be safe for her to drive, plus not allow her to leave on time. I was rather emotional and upset, but Dave was wonderful. He could see I needed the car to be done, got it into service immediately, and gave me updates as I sat in the waiting room for 4 hours. He was kind, thoughtful and did an absolute wonderful job dealing with servicing the car as well as calming me down. He is to be commended and highly prized by your company as an outstanding employee and human. I highly recommend him and your service department. Many thanks, Karen More
Jeep service experience I took my Jeep Cherokee in for an engine replacement. The work was done in a timely manner and at a competitive rate. Jim the service advisor kept me I took my Jeep Cherokee in for an engine replacement. The work was done in a timely manner and at a competitive rate. Jim the service advisor kept me updated on the progress throughout and was easily accessible if I had a question. I was very satisfied with the quality of the work. More