Kelly Chrysler Dodge Jeep RAM - Service Center

Dave Vrabel couldn't have been any nicer! I had to visit Kelly Dodge twice this week. Once for scheduled oil change once for a brake check (which I had forgotten to address the first time) D I had to visit Kelly Dodge twice this week. Once for scheduled oil change once for a brake check (which I had forgotten to address the first time) Dave Vrabel was my customer service rep. He could not have been more accommodating. He was very informative and helpful and always with a kind sincerity that's hard to find in customer service anywhere. I used to dread car maintenance apts. My car appointments are no longer drudgery! Actually look forward to seeing and speaking with Dave and Gaelen. Make you feel like family! Thanks Dave! More

Excellent experience Dave handled my concerns professionally and was a true pleasure to deal with. He kept my informed of my vehicle repairs and explained everything preci Dave handled my concerns professionally and was a true pleasure to deal with. He kept my informed of my vehicle repairs and explained everything precisely. He is an asset to the company and his customers! More

Professional Service Support Always! On my second Grand Cherokee since 2007 and my current 2011 is approaching 100k miles. All service, on both vehicles, has been performed at Kelly per t On my second Grand Cherokee since 2007 and my current 2011 is approaching 100k miles. All service, on both vehicles, has been performed at Kelly per the recommended intervals and the vehicles have performed excellently. It is particularly enjoyable to work with Dave Vrabel, a very trustworthy service consultant, who I have worked with over all these years and, who makes the visit pleasurable and efficient. As people come and go from so many businesses these days, it is comforting to see Dave's familiar face at every service appointment! More

Outstanding Customer Service As always, Dave Vrabel and his team went the extra mile to ensure that my car was serviced expeditiously with all appropriate work done. I appreciate As always, Dave Vrabel and his team went the extra mile to ensure that my car was serviced expeditiously with all appropriate work done. I appreciate having someone I trust provide important service, make sure that my car is safe and always has a smile. More

Sales department is great but hope you don't need service Let me start with stating I have never once had an issue with the sales department here in any way and wouldn't hesitate to refer the sales side of th Let me start with stating I have never once had an issue with the sales department here in any way and wouldn't hesitate to refer the sales side of the company. In the last 2 years I have purchased 3 vehicles from this dealer (Dodge Ram, Dodge Durango and Jeep Compass) and never once had issues in dealings with the sales people. My Durango wa once T-boned and once rear ended and both times I took the vehicle to the body shop at Kelly for repair and never had issues with them either. Sadly I can NOT say the same for the service side of the company and due to the lack of professionalism and ignorance displayed by them I will not spend one more penny at Kelly. I recently started having issues with my Durango when I would start it the thing would just shut off. At first I thought it was just me imaging things because it was before I put it in gear so I questioned myself to if I even started it so I let it go but then I started it and drove and upon stopping at a stop sign it shut off. I called Kelly and spoke with Dave in Dodge about the issue and if it was covered by warranty because I wasn't sure how long the warranty was. He proceeded to look up my car via the VIN and tell me it was 3 years/36000 miles and the problem I was having was electrical. I asked him how he would know this having not seen the vehicle and he abruptly responded that his 20 years experience tells him this. I further questioned that maybe it was the fuel pump or something like that and he got agitated that I questioned his knowledge. After multiple times of him stating his experience I decided to just let it be and move on. Shortly thereafter I called another local dealership (Sands in Quakertown) and spoke to them having a very similar conversation minus the ignorance and preaching on experience the lady explained that while it is only 36k mile warranty which I was over my car did have an open recall for a fuel pump censor that was likely causing the issue and proceeded to schedule my service for this recall. I can't help but wonder how someone with 20 years experience and someone who looked up my vehicle via the VIN never noticed or thought to look at this. How someone who is the service adviser for Dodge didn't know this issue, which had a recall for it, existed after probably servicing many Dodge vehicles for this same issue. How someone who specifically had the consumer bring up the fuel pump and it still didn't make any bulbs in his brain with 20 years experience go off. I would say that this is one employee in a department of many but I have had previous dealings with the service department manager that have not gone well at all either. The service department overall lacks management and leadership that fails to understand that they are a direct reflection on the company and therefore can cost the company business. As stated previously, this dealership has lost a client who has spent in excess of 106k in under 24 months due to one department that plays a pivotal role in the business. Note: I gave a 3 star review because I didn't feel it was proper to bring the overall star rating for the company down due to one departments professionalism. More

Best service representative. Bought used jeep (2005) in 2009. That's when I first met Dave. Got next jeep in 2013. Dave was still there doing what he dose best. Taking care of Kel Bought used jeep (2005) in 2009. That's when I first met Dave. Got next jeep in 2013. Dave was still there doing what he dose best. Taking care of Kelly's customers like only he can. 2015 got new dodge ram 1500. Dave is still here. Will not go anywhere else. Thanks Dave. More

Excellent Service! Our family has been dealing with Kelly for several years now and every experience has been very positive. We know we can trust Kelly for sales and se Our family has been dealing with Kelly for several years now and every experience has been very positive. We know we can trust Kelly for sales and service. Recently, our vehicle was in need of service. We called Kelly and spoke with Dave Vrabel who was able to get the car in almost immediately, have the service completed in a timely fashion, and have us on our way! This is not the first time we have dealt with Dave. He is always a true professional and a large part of the reason we will continue to buy from Kelly and have our vehicles serviced there. More

Great Customer Service Dave took great care of me. He explained the work that was to be done to my car. He thoroughly reviewed my bill to make sure that I understood everyth Dave took great care of me. He explained the work that was to be done to my car. He thoroughly reviewed my bill to make sure that I understood everything. I would highly recommend Dave and Kelly. More

Dodge Truck and Jeep Service - OUT STANDING! We have a Dodge Ram 1500 4 x 4 truck and a Jeep Commander serviced at Kelly. Their service department is friendly, fast and reliable but most importan We have a Dodge Ram 1500 4 x 4 truck and a Jeep Commander serviced at Kelly. Their service department is friendly, fast and reliable but most importantly TRUSTWORTHY! We tried getting both our vehicles serviced at the other Jeep & Dodge dealership in our area much to no avail, no need to trash talk but we would not trust our family vehicles being serviced any where else other than Kelly - period. While all dealerships have similar tools and policies it's the staff or the people at Kelly that make the difference, they seem to care and that's rare these days. ESSE QUAM VIDERI! More

Service Dave Vrabel has been our Service Manager over the years and when we purchased our 2015 Jeep Cherokee we insisted that Dave handle our Service requirem Dave Vrabel has been our Service Manager over the years and when we purchased our 2015 Jeep Cherokee we insisted that Dave handle our Service requirements. We have found Dave to be honest, professional and forthright. You can be assured of great service when dealing with Dave. More