Kelly Chrysler Dodge Jeep RAM - Service Center
Emmaus, PA
644 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center
The best service ever Thadd Taylor is the best. Takes great care of me as a customer. Excellent customer care. Always gets my Jeep I if I am having a problem Thadd Taylor is the best. Takes great care of me as a customer. Excellent customer care. Always gets my Jeep I if I am having a problem More
Great Service I continue to receive great service from the Kelly team and in particular Dave Vrabel. I've been a loyal customer for 19 years now and continue to co I continue to receive great service from the Kelly team and in particular Dave Vrabel. I've been a loyal customer for 19 years now and continue to come back to Kelly. Dave is upfront, professional, courteous and honest. Service is always timely and the shuttle service is always a plus. Great customer service as always! More
Excellent service I have always experienced great service consistently. Never had any issues and questions have always been answered honestly. I would recommend them an I have always experienced great service consistently. Never had any issues and questions have always been answered honestly. I would recommend them anytime to family and friends. More
An Experience so Good, you’d think you were dreaming! Jesse Lopez Is a fantastic Sevice adiverser, that doesn’t screw you around. I would only ever go to him. Always left satisfied. THANKS JESSE Jesse Lopez Is a fantastic Sevice adiverser, that doesn’t screw you around. I would only ever go to him. Always left satisfied. THANKS JESSE More
Service - Jason I bring my vehicle here for every service and I specifically ask to work with Jesse when I come in. Great positive attitude and very helpful with any I bring my vehicle here for every service and I specifically ask to work with Jesse when I come in. Great positive attitude and very helpful with any questions or anything I need. He always makes sure my experience is pleasant every time I'm here. More
Service experience Had a great experience with Jesse. Came in to have my oil changed and was taken care of with great hospitality. He made recommendations for what else Had a great experience with Jesse. Came in to have my oil changed and was taken care of with great hospitality. He made recommendations for what else should be taken care of based on my car mileage. More
Best Service Ever When I go to Kelly, I only want to work with Jesse. Hands down the nicest and most helpful guy you could work with. He is extremely knowledgable and When I go to Kelly, I only want to work with Jesse. Hands down the nicest and most helpful guy you could work with. He is extremely knowledgable and always explains what will be performed on my car and why. Thanks, Jesse! More
Everyone is very nice n friendly. While my vehicle was in getting serviced,Lee showed me a Grand Cherokee. He was able to answer all my questions about the jeep and when the time is ri While my vehicle was in getting serviced,Lee showed me a Grand Cherokee. He was able to answer all my questions about the jeep and when the time is right, I will be back to purchase a jeep from Lee. More
Not turning lemons into lemonade Bought a certified 40k car on Tuesday. Stranded on the side if the road Wed with a promise to fix by Thursday. Picked up Thursday and 40 miles later, Bought a certified 40k car on Tuesday. Stranded on the side if the road Wed with a promise to fix by Thursday. Picked up Thursday and 40 miles later, stranded on the side if the road again with check engine alerts both times. While I appreciate their attempts to fix the car, the inability to adequately diagnose issues is a concern. I need to know my family is in a safe vehicle and not calling daily tow trucks. The sales department was fine and the management has been responsive, but if a dealer can't diagnose and sufficiently repair their own vehicle then that is a trust issue. I won't call out names right now. I have now used three days of my vacation driving back and forth to Kelly Jeep and still don't have a car for my wife. More
Excellent Customer Service I have owned 3 Jeep Cherorokees, 2 in Pr and 1 in New Jersey. I always had problems with dealers for service if the car was not bought at the dealer I I have owned 3 Jeep Cherorokees, 2 in Pr and 1 in New Jersey. I always had problems with dealers for service if the car was not bought at the dealer I took it too. Last one was bought in NJ and we moved to Pa. I had never received the flawless, exceptional, caring, service I have received from Dave. He always made me feel like family. Never once a no for anything. Never did I feel sorry I had to take my car in. Now I'm moving to Fl. and I'm afraid of what I'll have to deal with. Thank you Dave for the wonderful experience. Having worked in customer service all my life I can appreciate as a customer your job. Keep up the good work and thank you. Rosa More