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Kelly Chrysler Dodge Jeep RAM - Service Center
Emmaus, PA
644 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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644 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center
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January 18, 2018
service technician - Dave Vrabel Our Jeep Grand Cherokee is now 6 years old and nearly 90,000 miles. Its been an awesome vehicle but the reason i am writing this review is not about Our Jeep Grand Cherokee is now 6 years old and nearly 90,000 miles. Its been an awesome vehicle but the reason i am writing this review is not about the car but about the service and the service technician. I can always count on Dave Vrabel. He always has our interest at heart. Makes sure the vehicle is fixed properly and there are never repeat visits. He makes service and vehicle maintenance as painless as possible. Appreciate the great work he does and the team Kelly has in the service department. More
by cwienka
Employees Worked With
January 09, 2018
Body shop’s customer service HORRENDOUS! I’ve wasted over 4 months waiting for this dealership to complete the body work they started back in August. I was told I was to bring my truck back I’ve wasted over 4 months waiting for this dealership to complete the body work they started back in August. I was told I was to bring my truck back a month after they replaced my rusting fender on my 4 year old truck (replaced under warranty.) I was told it would need to have the protective coating reapplied. I have made multiple attempts to contact body shop manager Tim Hollis (over a dozen) to set up this appointment. For some reason unknown to me, Tim has refused to return my calls with the exception of once where he said he’d get back to me. I finally gave up and complained to Chrysler for not completing the job. It is my understanding that Chrysler also had to make multiple attempts to contact Tim Hollis. After months and multiple attempts to get Kelly to complete this task, I was finally told by Chrysler that I will not need the protective coating reapplied and noted my corrosion warranty will not be affected. Until now, I’ve always been pleased with Kelly’s service and Thadd has always treated me respectably. However I am dumbfounded how management at this dealership can just thoroughly ignore it’s customer. Unfortunately, I am taking my future business elsewhere. UPDATE 1/31/18. Steve Parr, the GM of the dealership contacted me after reading my review. He apologized after personally looking into the situation. He was unaware of it and I commend him for the follow up. More
by 13PowerWagon
Employees Worked With
Tim Hollis
December 27, 2017
Awesome service dept. Took my Mitsubishi in for service. I can tell you Jesse Lopez and Jim Hillegass are the best!! I will always come to Kelly Mitsubishi. Took my Mitsubishi in for service. I can tell you Jesse Lopez and Jim Hillegass are the best!! I will always come to Kelly Mitsubishi. More
by Lis4271
December 21, 2017
Amazing service! Amazing customer service. Efficient, timely and courteous. Exceeds my expectations each and every visit. Dave truly cares about making sure that th Amazing customer service. Efficient, timely and courteous. Exceeds my expectations each and every visit. Dave truly cares about making sure that the needs of his customers are met. He listens and addresses all concerns with a smile. More
by Amazing
Employees Worked With
December 14, 2017
Excellent experience with Jesse Lopez I took my jeep in for recall service, and was paired with Jesse when I arrived. He took the time to explain what the recall was for as well as why the I took my jeep in for recall service, and was paired with Jesse when I arrived. He took the time to explain what the recall was for as well as why the solution was an actual fix for the pronlem, which to me shows his understanding of the situation and his job. Everything went very smoothly and I will definitely request him on my next service appointment. More
by Turboe36
Employees Worked With
Jesse Lopez
December 14, 2017
Sevice was great as always. I have been dealing with Dave for alot of years. All ways treat me like I am the most important person at the time.VIP. He is the reason I am on my 3r I have been dealing with Dave for alot of years. All ways treat me like I am the most important person at the time.VIP. He is the reason I am on my 3rd vehicle from Kelly. He will do what needs to be done for the cusomer, and will be just as honest to say when and why things can't get done. If he retires before I am done driveing there are others in the service department that will follow suit. Hope he never retiers. That said, the intire service dept gets a five rating from me. More
by Rammmmmm
December 07, 2017
Knowledgeable expertise I had come in last week to get my car serviced, and worked with Jesse Lopez and couldn’t be happier with my experience which raraely happens in places I had come in last week to get my car serviced, and worked with Jesse Lopez and couldn’t be happier with my experience which raraely happens in places such as this. He provided the best work for the best price and answered any and all questions I had to and extent. Very happy, and will be coming back. More
by Edab
Employees Worked With
Jesse Lopez
December 07, 2017
Family It was easy to set up and appointment and Jesse made the process so much better. Truly made me feel like family there. I highly recommend servicing yo It was easy to set up and appointment and Jesse made the process so much better. Truly made me feel like family there. I highly recommend servicing your vehicle here! More
by Toyoguy10
Employees Worked With
Jesse Lopez
December 07, 2017
Love the service Kelly’s staff always makes you feel like one of the family. They get you in and out in good time, and you never have to come back with any issues. Kelly’s staff always makes you feel like one of the family. They get you in and out in good time, and you never have to come back with any issues. I would recommend them to anyone! More
by Leadpaint1
November 21, 2017
Service on my vehicle Jim Hillegass was by far the best guy when it came to service. He helped me figure out what my vehicle needed and went out of his way to assist me. Jim Hillegass was by far the best guy when it came to service. He helped me figure out what my vehicle needed and went out of his way to assist me. More
by leisterama27
Employees Worked With
